Headline

Leading - #CustomerSuccess #BusinessOperations #KeyAccounts #SaaS #ProgramManagement #ProductManagement #MastercardFarmerNetwork #AgriTech #FinTech #HealthTech #HRTech

About

12+ years of industry experience with global exposure in leading MNCs and startups > Heading Program Management team and played various leadership role in the following - Key Accounts Management, Customer Success, Implementation & Operation with a demonstrated history of working in the Product and Services Industry across SaaS, HRTech, MarTech, #Agri-tech #information technology and #services industry. Market Exposure:- Asia, Africa, and the US. Specialties: Combination of strategy, commercial skills, and technical background- Consistent track record of succeeding in a variety of roles including: Customer Success, Account Management, Operations Management, Product Management, Marketing Analytics, Market Research, Statistical Data Analysis, BD, Marketing and Sales. MBA in "Business Analytics" from IIM Indore and Indian's first Institute of Customer Experience Management (ICEM) +SQC Singapore.

Location

Bengaluru

AI stack

claude

gemini

notebooklm

notion

openai

perplexity

Work experience

Director AI (Business Intelligence, Customer Success, Product Development and Business Operation) at Maistering B.V., Jul 2025 - Present · 1 yr 2 mos

Sr Manager AI (Customer Success, Product Development and Business Operation) at Maistering B.V., Feb 2022 - Jun 2025 · 3 yrs 5 mos, Building and Implementing :- 1. World's first AI chatbot (MC) for CXOs similar to Google/Alexa :) 2. HRTech Solution (MasterTalent.today) to solve Talent Acquisition Problem. 3. ESG NetZero Sustainability, CSRD ECG GRE Reporting #CustomerSucess #KeyAccounts #BusinessOperations #ProgramManagement #ProductManagement #SaaS #RaaS #HRTech #FinTech #India #Europe

Sr. Director at Mastercard, Sep 2021 - Feb 2022 · 6 mos, Bengaluru, Karnataka, India, Part of Program Management team of MFN (Mastercard Farmer Network) - partnered with Collabera #AgriTech #India # Africa #Farming #Tracebility #Sustainbility #Food Safety #GoDigital

Director of Customer Success at CropIn Technology, Jan 2021 - Sep 2021 · 9 mos, Bengaluru, Karnataka, India, #AgriTech #India # Africa #Farming #Tracebility #Sustainbility #Food Safety #GoDigital

Head of Accounts - Africa at CropIn Technology, Jan 2020 - Sep 2021 · 1 yr 9 mos, Bengaluru, Karnataka, India

Senior Manager - Customer Success at CropIn Technology, Apr 2019 - Sep 2021 · 2 yrs 6 mos, Greater Bengaluru Area

Market Research Analyst at ANGARAI, Feb 2016 - Jul 2016 · 6 mos, Greater Chennai Area, Market Research and Business Analysis on US Market. We deal with US government as Business Consulting Firm. Helping Business Development team to get more opportunities and helping them to understand of RFP's etc. Agile,Scrum,Six Sigma implementation etc...

Data and Business Analyst at RainMan Consulting Pvt Ltd, Feb 2015 - Feb 2016 · 1 yr 1 mo, Greater Bengaluru Area, My designation was Data Analyst(Data Base Executive). Work & Responsibilities :- I had worked in RainMan as Data & Business Analyst, The role includes end to end handling of Marketing Projects to give a significant insight or solution to our clients problems. The key responsibilities are following :- Getting Raw Data(Market Research Data, Sales data,Secondary Sales from Nielsen,Other Media Data like GRP data and other Spend Data etc.) >>In-case of Confusion approach client to get the proper solution>>> Preparing ABT's>>>Preparing EDA's>>Finding insights from the line charts>>>Creating Statistical Modeling like Linear Regression ,Ensemble-modelling,Logistic Regression, Predictive Modeling, Predictive Analytic's, Bayesian Networks,Marketing Mix Model,Clustering, Cluster Analysis, Time Series,Response Curve,Optimization,Creating Dashboards,Excel VBA Marco automated Scenario Planner etc using tools such as :- Excel,Excel VBA,Bayesian Network, Jmulti,Gretel,Weka,(Big Data Analytic's using tools like) SAS, WPS,R etc.

Education

PGPBM, BBEEP & GMM for Executives, Indian Institute of Management, Indore

MBA/PGPBM, Business & Data Analytics, Institute of Customer Experience Management+IIM Indore+SQC Singapore