Headline

Product Manager building scalable ops systems I Ex- Kwai

About

As a product and content operations professional with over 3 years of experience, I have a strong track record of successfully managing and optimizing cross-functional projects. I am skilled in data analysis, project management, and content strategy, and have a passion for driving growth and efficiency. In my current role, I have led the development and launch of multiple successful products, and have consistently delivered strong results through my attention to detail and ability to effectively collaborate with cross-functional teams. Looking to connect with like-minded professionals .

Location

India

AI stack

antigravity

claudecode

Work experience

Product at Eloelo, Dec 2021 - Present · 4 yrs 9 mos, Bengaluru, - Created and led Trust & Safety roadmaps to implement new features and strategies, ensuring a high-quality and NSFW-free content ecosystem across a large-scale live-streaming platform. - Collaborated with ML and engineering teams to build and automate data pipelines integrated with Redash, improving business analytics, abuse signal detection, and decision-making. - Designed and developed moderation dashboards and monitoring tools, increasing live stream moderation coverage by 36% and enabling real-time content enforcement at scale. - Spearheaded A/B experiments to enhance content creation flow, leading to a 28% increase in content creation by simplifying steps and improving UX. - Reduced operational bandwidth requirement by 70% by using automation tools and scripts, enabling the trust and safety team to scale without proportional headcount growth. - Oversaw data analysis for key metrics including CTR, Daily Active Users (DAU), Conversion Rate, Retention Rate, and Watch Time to inform product strategy and roadmap prioritisation. - Applied SEO and AEO product thinking to content surfaces: defined page templates, metadata standards, and structured content formats to improve platform discoverability across traditional search engines and AI-powered answer engines (Google AI Overviews, ChatGPT, Perplexity). - Created detailed PRDs and SOPs to ensure implementation clarity and reduce development ambiguity across engineering and QA teams. - Led cross-functional collaboration across Tech, R&D, Community, Marketing, and QA teams for product optimisation and platform integrity. - Directly managed an 18-person cross-functional team (12 moderators, 6 operations associates) spanning Notifications, Moderation, Community, Content Strategy, and Creator Acquisition, ensuring cohesive execution of platform goals.

Product Operations Manager at Bolo Live (Formerly Bolo Indya), Nov 2020 - Dec 2021 · 1 yr 2 mos, Bengaluru, - Led a 16-person team across Trust & Safety, Content Strategy, and Creator Acquisition functions. - Redesigned push notification targeting and timing strategy, driving a 27% increase in DAU / app-open rate. - Built and ran in-app trending-topic campaigns end-to-end, from hashtag strategy to performance tracking. - Drove creator and user acquisition through structured coordination with internal teams and external partners. - Ran ongoing content-feed research to identify trend shifts and adjust feed ranking priorities accordingly. - Wrote PRDs to scope new feature builds and process automations for the operations team.

Content Operations at Snack Video, Aug 2020 - Nov 2020 · 4 mos

Content Operations Lead at Kwai Inc., Jul 2020 - Nov 2020 · 5 mos, Gurgaon, Haryana, India

Content Operations at Kwai Inc., Sep 2019 - Nov 2020 · 1 yr 3 mos, Bangalore

Content Moderation Team Lead at Kwai Inc., Sep 2019 - Nov 2020 · 1 yr 3 mos, Bengaluru, Karnataka, India

Network Engineer at Self Employed, Sep 2018 - Sep 2019 · 1 yr 1 mo

Education

Lovely Professional University

Senior Secondary, Mathematics, Kvm public school