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MANTU KUMAR

Fraud Investigations @Taskus | Risk Management,

Delhi

3+ years of work experience

TaskUs
Dec 20241 yr 7 mosPresent

Gurugram, Haryana, India

• Monitored transactions for suspicious activity, ensuring compliance with AML guidelines. • Investigated fraud alerts and unauthorized transactions, taking necessary actions like account restrictions. • Communicated professionally with customers while maintaining confidentiality and accurate documentation.
Paytm
Jul 202311 mosMay 2024

Noida, Uttar Pradesh, India

• Verified merchant and customer details in compliance with KYC guidelines to ensure secure onboarding. • Assisted users with account activation and resolved onboarding issues efficiently. • Coordinated with internal teams to address discrepancies, maintaining adherence to AML and Paytm policies. • Handled customer queries professionally, ensuring data accuracy and confidentiality throughout the process.
WNS
Dec 20211 yr 2 mosJan 2023

Gurugram, Haryana, India

• Monitored and reviewed cheque transactions to identify suspicious activities and mitigate fraud risks. • Verified cheque details, signatures, and endorsements to ensure compliance with banking policies and AML guidelines. • Analyzed customer account histories and transaction patterns, raising alerts and documenting findings as per established processes. • Coordinated with internal teams and banks to ensure timely action on identified fraudulent cases.

Education

Veer Kunwar Singh University, Arrah

BCA, Computer application

Veer Kunwar Singh University, Arrah

20143 yrs2017

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Headline

Fraud Investigations @Taskus | Risk Management,

About

TaskUs has been the platform where I contribute to risk management and fraud investigations, leveraging my experience in analyzing and identifying patterns or anomalies indicative of fraudulent activities. My work ensures thorough insights into suspicious activities and supports the implementation of risk management solutions. With a BCA degree from the Bihar School Examination Board, Patna, I bring a strong academic foundation in computer applications to my professional roles. My goal is to continue contributing to secure and reliable operational practices in fraud detection and prevention.

Location

Delhi

Work experience

Fraud Investigator at TaskUs, Dec 2024 - Present · 1 yr 7 mos, Gurugram, Haryana, India, • Monitored transactions for suspicious activity, ensuring compliance with AML guidelines. • Investigated fraud alerts and unauthorized transactions, taking necessary actions like account restrictions. • Communicated professionally with customers while maintaining confidentiality and accurate documentation.

Merchant onboarding at Paytm, Jul 2023 - May 2024 · 11 mos, Noida, Uttar Pradesh, India, • Verified merchant and customer details in compliance with KYC guidelines to ensure secure onboarding. • Assisted users with account activation and resolved onboarding issues efficiently. • Coordinated with internal teams to address discrepancies, maintaining adherence to AML and Paytm policies. • Handled customer queries professionally, ensuring data accuracy and confidentiality throughout the process.

Associate at WNS, Dec 2021 - Jan 2023 · 1 yr 2 mos, Gurugram, Haryana, India, • Monitored and reviewed cheque transactions to identify suspicious activities and mitigate fraud risks. • Verified cheque details, signatures, and endorsements to ensure compliance with banking policies and AML guidelines. • Analyzed customer account histories and transaction patterns, raising alerts and documenting findings as per established processes. • Coordinated with internal teams and banks to ensure timely action on identified fraudulent cases.

Education

BCA, Computer application, Veer Kunwar Singh University, Arrah

MANTU KUMAR - Fraud Investigator in Delhi | Tal