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Mansingh Rathor

Open to Work | | Customer Support Professional | Aviation Domain | Airline Operations | Passenger Service System | Salesforce | Ex-IGT (IndiGo)

Bhopal

2+ years of work experience

IGT Solutions
Sep 20241 yr 3 mosNov 2025

Bhopal, Madhya Pradesh, India

We are next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. -Inbound Call Support – Handle reservation queries and customer concerns for IndiGo Airlines. -PSS & Case Management – Manage bookings via Passenger Service System and track customer cases in Salesforce. -Customer Assistance – Provide comprehensive support for flight changes, cancellations, refunds, and general inquiries. -Process Optimization – Ensure workflow accuracy, data entry, and seamless documentation. -Operational Efficiency – Meet KPIs, enhance customer satisfaction, and streamline issue resolution. -Collaboration & Communication – Work with internal teams for smooth execution of airline processes. -Compliance & Confidentiality – Adhere to aviation policies, GDPR, and data privacy standards.
AS Technology Corporation
Jan 202211 mosNov 2022

Bhopal, Madhya Pradesh, India

We offer heightened global competition, shrinking time-to-market, and dwindling profit margins force businesses to seek competitive advantages within their industry. By dedicating our resources and solution expertise, we can deliver unprecedented value to the enterprise. However with an extremely innovative and dedicated team & by leveraging technology competency we have been able to expand our horizons into Digital Marketing, Web Development, IT Infrastructure and more. -Responsible for handling full recruitment process for pan India direct clients with timely fulfilment of open/active requisitions. -Comprehend about basic compliance parameter prior to submitting resume to the client. -Resolving day-to-day issues and queries of Consultants/ Employees. -Maintaining the Probation Database and processing the confirmation of employees. -Follow-ups on all contract and full time agreements, background checks and Physical POs. -Understanding the requirements of the clients and short- listing according to matching skill - sets through existing Databases, References, Job Portals (Job posting, sending mails). -Maintaining the Probation Database and processing the confirmation of employees. -Mentor and guided Jr. team employees ensuring all were well trained in staffing knowledge and capable of performing assigned duties. -Executed salary/bill rate negotiations ensuring ranges fall within in acceptable gross profit margins.
Jubilant FoodWorks Ltd.
Feb 20211 yrJan 2022

Bhopal, Madhya Pradesh, India

At Jubilant FoodWorks, we believe in a world powered by simplicity, flavour and cutting edge technology. That’s why we’re first in the industry to incorporate AI, IoT and breakthroughs that push the envelope, to author food-tech innovations. Trusted by global brands - Domino’s Pizza, Dunkin’(Coffee & Donuts) and Popeyes®(Fried Chicken), we curate the best blend of food & tech for our consumers. Taking this responsibility a step further, we’ve successfully launched 3 other homegrown brands - Hong’s Kitchen (Chinese Cuisine), ChefBoss(Ready -to-Cook) & Ekdum!(Biryani). With current presence across India, Bangladesh & Sri Lanka; exclusive rights to expand operations in Nepal & Bhutan and recent investments in Domino’s Eurasia (Turkey, Russia, Azerbaijan and Geogia), we are a truly Global Indian MNC and one of the top 100 companies in India by market cap with 1500+ restaurants across 300+ cities -Greeting customers and taking orders with a smile! -Assisting guests with check-ins and check-outs, providing front desk services, assigning tables and assisting with administrative duties. -Managing the cash register and collecting customer payments and ensuring that products are consistent within Domino's Pizza guidelines.

Education

Rabindranath Tagore University

Bachelor of Computer Application

Rabindranath Tagore University

20243 yrs2027

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Headline

Open to Work | | Customer Support Professional | Aviation Domain | Airline Operations | Passenger Service System | Salesforce | Ex-IGT (IndiGo)

About

Customer support professional at IGT Solutions with hands-on experience supporting IndiGo Airlines in customer service and reservations. Skilled in Passenger Service System (PSS) and Salesforce for efficient booking and case management. Prior experience in IT recruitment, including candidate sourcing and end-to-end hiring. Passionate about delivering excellent customer experience, improving operational efficiency, and maintaining service quality and compliance. Open to relocate.

Location

Bhopal

Work experience

Process Excutive at IGT Solutions, Sep 2024 - Nov 2025 · 1 yr 3 mos, Bhopal, Madhya Pradesh, India, We are next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. -Inbound Call Support – Handle reservation queries and customer concerns for IndiGo Airlines. -PSS & Case Management – Manage bookings via Passenger Service System and track customer cases in Salesforce. -Customer Assistance – Provide comprehensive support for flight changes, cancellations, refunds, and general inquiries. -Process Optimization – Ensure workflow accuracy, data entry, and seamless documentation. -Operational Efficiency – Meet KPIs, enhance customer satisfaction, and streamline issue resolution. -Collaboration & Communication – Work with internal teams for smooth execution of airline processes. -Compliance & Confidentiality – Adhere to aviation policies, GDPR, and data privacy standards.

Junior Technical Recruiter at AS Technology Corporation, Jan 2022 - Nov 2022 · 11 mos, Bhopal, Madhya Pradesh, India, We offer heightened global competition, shrinking time-to-market, and dwindling profit margins force businesses to seek competitive advantages within their industry. By dedicating our resources and solution expertise, we can deliver unprecedented value to the enterprise. However with an extremely innovative and dedicated team & by leveraging technology competency we have been able to expand our horizons into Digital Marketing, Web Development, IT Infrastructure and more. -Responsible for handling full recruitment process for pan India direct clients with timely fulfilment of open/active requisitions. -Comprehend about basic compliance parameter prior to submitting resume to the client. -Resolving day-to-day issues and queries of Consultants/ Employees. -Maintaining the Probation Database and processing the confirmation of employees. -Follow-ups on all contract and full time agreements, background checks and Physical POs. -Understanding the requirements of the clients and short- listing according to matching skill - sets through existing Databases, References, Job Portals (Job posting, sending mails). -Maintaining the Probation Database and processing the confirmation of employees. -Mentor and guided Jr. team employees ensuring all were well trained in staffing knowledge and capable of performing assigned duties. -Executed salary/bill rate negotiations ensuring ranges fall within in acceptable gross profit margins.

Guest Service Representative (GSR) at Jubilant FoodWorks Ltd., Feb 2021 - Jan 2022 · 1 yr, Bhopal, Madhya Pradesh, India, At Jubilant FoodWorks, we believe in a world powered by simplicity, flavour and cutting edge technology. That’s why we’re first in the industry to incorporate AI, IoT and breakthroughs that push the envelope, to author food-tech innovations. Trusted by global brands - Domino’s Pizza, Dunkin’(Coffee & Donuts) and Popeyes®(Fried Chicken), we curate the best blend of food & tech for our consumers. Taking this responsibility a step further, we’ve successfully launched 3 other homegrown brands - Hong’s Kitchen (Chinese Cuisine), ChefBoss(Ready -to-Cook) & Ekdum!(Biryani). With current presence across India, Bangladesh & Sri Lanka; exclusive rights to expand operations in Nepal & Bhutan and recent investments in Domino’s Eurasia (Turkey, Russia, Azerbaijan and Geogia), we are a truly Global Indian MNC and one of the top 100 companies in India by market cap with 1500+ restaurants across 300+ cities -Greeting customers and taking orders with a smile! -Assisting guests with check-ins and check-outs, providing front desk services, assigning tables and assisting with administrative duties. -Managing the cash register and collecting customer payments and ensuring that products are consistent within Domino's Pizza guidelines.

Education

Bachelor of Computer Application, Rabindranath Tagore University