---
title: "Manprit Singh Arora SAFe®SM - Senior Scrum Master in Pune Division | Tal"
description: "Meet Manprit Singh Arora SAFe®SM, Agile Coach | Scrum Master | SAFe | Kanban | Agile Maturity Assessments | Transformation | Coaching | Mentoring | I help organizations Accelerate Delivery and Enhance Customer Satisfaction and On-time Project delivery based in Pune Division. AI stack includes claud..."
image: "https://tal.club/meet/manprit-singh-arora/share-image"
---

# Manprit Singh Arora SAFe®SM on Tal

## Headline

Agile Coach \| Scrum Master \| SAFe \| Kanban \| Agile Maturity Assessments \| Transformation \| Coaching \| Mentoring \| I help organizations Accelerate Delivery and Enhance Customer Satisfaction and On\-time Project delivery

## About

Over two decades of expertise in Agile Project management and Agile methodologies with a focus on frameworks, metrics, and performance\. Proven expertise in stakeholder management, strategy, and servant leadership, ensuring project success and stakeholder satisfaction\. Skilled in process improvement, conflict resolution, and resource management, enhancing team efficiency and reducing project timelines\. Effective communicator and coach, fostering collaboration and understanding within teams\. My professional journey is defined by leveraging extensive expertise as a Scrum Master and Agile Coach, directing high\-performing teams to deliver cutting\-edge software solutions that seamlessly align with strategic business objectives, driving organizational agility and fostering a culture of continuous improvement across Payments and Cards domains\. I possess a wealth of experience in Agile frameworks and Project management, , effective in stakeholder engagement, adept at leading diverse teams to deliver projects as per the expected product quality with improved customer satisfaction\. Across my tenure I have successfully managed 10\+ high\-impact Agile and Waterfall projects valued up to US$20M, achieving 95% on\-time project completion\. My approach involves fostering continuous improvement, innovative thinking, and the successful implementation of best practices\. I excel in mentoring teams for elevated performance and engaging in collaborative, cross\-functional problem\-solving with stakeholders\. Core competencies and Technological skills: Agile Frameworks, Project Management, Stakeholder Management, Servant Leadership, Maturity assessment, Process Improvement, Team Collaboration, Backlog Refinement, Velocity Management, Risk Management, Coaching and Communication, SDLC, JIRA, Confluence, SharePoint, MS Project, Power BI\. Here are some accomplishments I am most proud of: • Spearheaded the transition of the project from waterfall to agile methodology to align with the Agile principles which resulted in a 20% improvement in testing productivity • Implemented Scaled Agile framework across multiple teams, enabling seamless collaboration and synchronization across the organization • Fostered high\-performing, cross\-functional teams through comprehensive Agile training, facilitation of ceremonies, and mentoring, resulting in consistent increase in velocity As an SAFe certified professional, I am a collaborative, results\-driven professional, implementing Agile practices, reducing timelines, and enhancing cross\-functional collaboration, and elevate product quality

## Location

Pune Division

## AI stack

claude

dalle

deepseek

gemini

## Work experience

Senior Scrum Master at Serrala, Apr 2025 \- Present · 1 yr 4 mos, Hybrid, • Delivered strategic consulting and facilitation for enterprise\-wide transformation, implementing long\-term strategy across 10 teams, resulting in 40% reduction in delivery bottlenecks • Established organizational model for SAFe implementation through advanced facilitation methods across 5 ARTs, achieving 40% faster delivery cycles and resolving cross\-team conflicts\. • Developed enterprise\-wide metrics framework, enabling product management excellence through data\-driven decision\-making, leading to 25% improvement in program objectives • Designed and facilitated transformation workshops and training sessions for product management teams, achieving 45% reduction in feature lead time\.

Scrum Master at Serrala, Mar 2024 \- Present · 2 yrs 5 mos, On\-site, Recruited as a Senior Scrum Master to manage the Payment’s domain project, reporting to the Director of Business Agility\. Working in a cross\-functional team of product owners, software developers and testers who develop financial solutions and act as a servant\-leader for the Scrum teams, to maximize the value created by team\. Key Achievements: • Orchestrated comprehensive scrum ceremonies across multiple teams, maintaining consistent sprint completion rates and establishing robust delivery standards • Reduced stakeholder impediments through strategic engagement and improved planning session participation • Streamlined end\-to\-end delivery processes, resulting in reduction in communication delays and a decrease in delivery cycle time • Facilitated seamless integration of development teams within project release timelines, ensuring operational excellence • Leveraged Scaled Agile Framework \(SAFe\) to track and optimize key metrics, demonstrating commitment to data\-driven decision\-making • Utilized Jira and Confluence to enhance project efficiency and maintain transparent communication channels • Implemented innovative sprint retrospective techniques that led to continuous improvement in team velocity and delivery quality • Established and standardized agile ceremonies across multiple teams, achieving 85% sprint completion rates and improved predictability in software delivery • Facilitated the resolution of complex cross\-team dependencies and impediments, maintaining consistent sprint velocities and team momentum • Orchestrated distributed teams, maintaining high collaboration and communication standards through virtual platforms Core Competencies: Servant Leadership \| Problem Solving \| Conflict Resolution \| Continuous Improvement \| Backlog Management \| Team Empowerment \| Stakeholder Engagement \| Sprint Facilitation \| Agile Development \| SAFe \| Jira \| Confluence \| Sprint Reviews \| Retrospectives \| Backlog Refinement \| Agile maturity assessment

Experienced Scrum Master at LinkedIn, Jul 2023 \- Feb 2024 · 8 mos, Pune, Maharashtra, India, Due to the layoff at Citicorp Services India Pvt\. Ltd\., I pursued my next role by utilizing this time to upskill myself to be better equipped to take up the new role\. Here is what I did during this time: Key Achievements: \- Participated in targeted skill development programs, mastering Agile Project management skills \- Completed learning course in Leveraging Generative AI for Project Management, Project Leadership, JIRA, Agile for distributed teams, and How to Build a Culture of Appreciation as a Manager, and AI Tools workshop to enhance my Project management and leadership skills and AI tools usage\. I also attended the Builders Online Series organized by AWS, \- Conducted in\-depth industry research to track trends and technological advancements\. Actively participated in LinkedIn forums, demonstrating commitment to continuous learning and thought leadership \- Joined online conferences and webinars to grow professional connections\. Built a virtual presence through forums, sharing insights, and connecting with peers and mentors \- Worked on upskilling and continuous learning on Prompt Engineering, Scaled Agile Framework, Project Management and Lean Six Sigma certifications Key Learnings: \- Showcased resilience in career challenges, adapting positively for growth \- Adopted uncertainty, turning layoffs into self\-improvement opportunities

Scrum Master at Citi, Aug 2021 \- Jun 2023 · 1 yr 11 mos, Pune, Maharashtra, India, Successfully led a challenging payments domain project valued at US$5 million, I managed test management activities to ensure timely and budget\-friendly completion\. Recognizing opportunities for improvement, as a Scrum master, I initiated a shift to an agile approach, boosting team productivity by 20%\. In overseeing scrum ceremonies across multiple teams, I ensured timely sprint completion and maintained high\-quality standards\. Implementing test data preparation automation reduced manual effort by 15%, freeing resources for more impactful tasks\. Effective communication and collaboration were central to my approach\. I integrated end\-to\-end testing with internal and external requirements, ensuring thorough testing and fostering collaboration\. Actively involving stakeholders in planning sessions reduced the impact of ad\-hoc testing requests by 80%\. My influence extended beyond individual processes\. Consolidating end\-to\-end delivery among systems reduced communication delays by 50%, contributing to a 20% reduction in testing cycle time\. Integrating performance and volume testing into project release timelines ensured smooth operations\. Throughout the project, I prioritized data\-driven decision\-making, tracking key metrics within the Scaled Agile framework\. Leveraging tools like Jira and Confluence, I achieved an improvement in project efficiency, emphasizing my commitment to optimization\.

Test Manager / Scrum Master at Tata Consultancy Services, Mar 2018 \- Aug 2021 · 3 yrs 6 mos, Pune, Maharashtra, India, In my various roles as a Scrum Master, Test Manager, Project Manager and Test Lead, I reported to the Sr\. Project Manager and oversaw a portfolio of 15\+ projects with SoWs totaling up to US$ 50 Million\. As a Test Manager, I effectively managed testing and test data requirements for 50\+ members across onshore and offshore teams\. My strategic approach included successfully applying test strategy and procedures across 8\+ projects, ensuring timely delivery\. Notably, I led functional and automation initiatives across 8 applications, introducing standardized testing processes that led to a remarkable 25% increase in project output\. My role extended to creating and administering performance metrics for the QA team, contributing to a 20% improvement in bug detection rates\.

Information Technology Project Manager at Tata Consultancy Services, Feb 2014 \- Mar 2018 · 4 yrs 2 mos, Pune, Maharashtra, India, My responsibilities as a Project manager included managing the overall testing progress for projects across various geographies\. I played a pivotal role in creating SOWs and RFPs for 6\-8 new projects, collaborating with the legal team to ensure alignment with project objectives\. My focus on streamlining communication channels among cross\-functional teams resulted in a commendable 30% reduction in compliance\-related issues\. Additionally, I spearheaded automation Proof of Concepts for 2\-3 UAT testing projects, showcasing a commitment to innovation and efficiency\.

Test Lead at Tata Consultancy Services, Mar 2010 \- Jan 2014 · 3 yrs 11 mos, Navi Mumbai, Maharashtra, India, In my capacity as a Test Lead, I meticulously managed testing for yearly releases, employing thorough planning and deployment strategies to reduce post\-release defects\. A focus on enhancing testing efficiency by 20% through detailed preparation of Traceability matrix and Test cases aligned with requirements highlighted my dedication to precision and quality in testing processes\.

Senior Training Specialist at TCS e\-Serve International Ltd\., Jan 2005 \- Mar 2010 · 5 yrs 3 mos, Mumbai, Maharashtra, India, Design and deliver engaging training programs to equip credit card teams with product knowledge and sales skills, ensuring they can effectively support customers\. Collaborate with stakeholders to identify training needs and develop targeted initiatives\. Develop and maintain training materials, and facilitate workshops and coaching sessions\. Ensure training programs are aligned with business objectives and industry best practices\. Leverage expertise in adult learning principles and project management to drive training excellence\. Extensive experience in training and development, with a proven track record of improving team performance and driving business results\.

## Education

Masters in Computer Management, Oracle, D2K, Maharashtra Institute of Technology

Bachelor of Commerce \(B\.Com\.\), Banking and Finance, SYMBIOSIS INTERNATIONAL UNIVERSITY

[View the original profile](https://tal.club/meet/manprit-singh-arora)

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