Headline

Sr. Product Support Engineer, intervue.io

About

Sr. Product Support Engineer with 3.5+ years of experience working at the intersection of product operations, data analysis, and AI-driven automation. At Intervue, I work closely with product and engineering teams to improve platform workflows, troubleshoot complex issues, and make internal operations more efficient. My work often involves analyzing platform data, building dashboards, and helping teams understand what’s happening in the product so they can make better decisions. As part of my role, I also work on exploring AI and LLM-based approaches to improve internal workflows and operational processes. I prototype automation concepts using Python and LLM-based workflows, and collaborate with engineering teams to evaluate how these ideas can be integrated into product systems. Before this, I worked with Testbook and Ace Engineering Academy, where I supported digital education products by analyzing user data, improving content workflows, and introducing AI-assisted processes that helped reduce production time. I’m particularly interested in building systems that combine AI, automation, and data insights to make products run more efficiently and scale better. Areas of interest: • AI & LLM Workflows • Prompt Engineering • Automation & Process Optimization • Product Operations • Data Analysis & Insights

Location

Bengaluru

AI stack

claude code

Work experience

Senior Product Support Engineer at Intervue.io, Aug 2025 - Present · 1 yr 3 mos, ❇️ Leading the Quality team at intervue.io ❇️ Leading Proof of Concept initiatives to optimize quality by designing, testing, and productizing solutions using AI. AI & Automation Work ❇️ Building AI-driven automation initiatives aimed at reducing manual effort in internal workflows. ❇️ Prototyping LLM-based workflows using Python and Google Colab, with a focus on prompt engineering and workflow automation. ❇️ Exploring RAG-based pipelines for handling structured and unstructured data. ❇️ Partnering with engineering teams to test prototypes and assess their potential for product integration.

Product Support Engineer at Intervue.io, Jun 2024 - Aug 2025 · 1 yr 3 mos, ❇️ Focused on product support, development, and quality assurance. ❇️ Contributed to implementing updates, ensured high-quality standards across deliverables, and mentoring interns to support continuous process improvement. ❇️ Conducted research and used data to identify patterns and uncover insights that supported decision-making. ❇️ Developed Chrome Extensions that brought key data together in one place, making it easier for team members to find information and make informed decisions quickly.

Subject Matter Expert at ACE Engineering Academy, Aug 2023 - Jun 2024 · 11 mos, Hyderabad, Telangana, India, ❇️ Created a personal verification tool that generates Shear Force and Bending Moment diagrams for beams under various loads and moments, used for my own verification of calculations. Website - beamanalysistool.manojvarma.com ❇️ Developed and curated educational content, mentored students, offering personalized support to clarify doubts and enhance their understanding of complex concepts.

Associate Subject matter expert at Testbook, Dec 2022 - Aug 2023 · 9 mos, On-site

Associate subject matter expert - Intern at Testbook, May 2022 - Dec 2022 · 8 mos, Remote

Personal goal pursuit at Career Break, Jun 2018 - May 2022 · 4 yrs

Education

Master of Technology - MTech, Structural Engineering, Indian institute of technology Hyderabad

Bachelor of Technology - BTech, Civil Engineering, National institute of technology Calicut