Manoj K S profile photo 1 on Tal

Manoj K S

Senior Software Engineer at Freshworks | Ex Rakuten, Kore.ai

Sakleshpur

5+ years of work experience

Freshworks
Sep 202511 moPresent

Bengaluru, Karnataka, India

● Built a multi-tenant Webhook-as-a-Service platform adopted across internal products, eliminating duplicate webhook implementations and processing events with 52ms p99 latency. ● Worked on building a semantic hybrid search retrieval platform for the internal AI search engine with leveraging the keyword and semantic retrieval. ● Designed and developed insight feature for the product using the ML generated data and LLM based suggestion for Improving and Analyzing with agent performance over existing data, improving the user document by 40%. ● Engineered a secure AI code sandboxing using AWS Bedrock for an isolated execution of custom code, ensuring isolation, scalability and secure execution.
Kore.ai
Jun 20253 moSep 2025

Hyderabad, Telangana, India · Hybrid

● Engineered a scalable emergency campaign system utilizing mock Twilio responses, validating a capacity of high throughput messages with potential autoscaling of servers, with scale of 10K requests per minute. ● Developed async analytics APIs powered by RabbitMQ job queues, implementing short-polling mechanism in a controlled sequence to optimize API bandwidth usage, reducing the database load by 40%. ● Built a RESTful data addition with periodic ingestion, deduplication, and MongoDB indexing using async processing of user input data and used by top 50 customers of Kore AI.
Kore.ai
Dec 20249 moSep 2025

Hyderabad

● Engineered a scalable emergency campaign system utilizing mock Twilio responses, validating a capacity of high throughput messages with potential autoscaling of servers, with scale of 10K requests per minute. ● Developed async analytics APIs powered by RabbitMQ job queues, implementing short-polling mechanism in a controlled sequence to optimize API bandwidth usage, reducing the database load by 40%. ● Built a RESTful data addition with periodic ingestion, deduplication, and MongoDB indexing using async processing of user input data and used by top 50 customers of Kore AI.
Kore.ai
Dec 20249 moSep 2025

Hyderabad, Telangana, India · Hybrid

● Engineered a scalable emergency campaign system utilizing mock Twilio responses, validating a capacity of high throughput messages with potential autoscaling of servers, with scale of 10K requests per minute. ● Developed async analytics APIs powered by RabbitMQ job queues, implementing short-polling mechanism in a controlled sequence to optimize API bandwidth usage, reducing the database load by 40%. ● Built a RESTful data addition with periodic ingestion, deduplication, and MongoDB indexing using async processing of user input data and used by top 50 customers of Kore AI.
The HelloWorld
Nov 20222 y 1 moDec 2024

Bengaluru

● Implemented a notification service in Nestaway, integrated multiple lead sources from chatbot and APIs, and executed automation flows that boosted campaign leads by 60%. ● Designed a high-performance bulk processing system for managing accounting data, cutting manual processing time by 90% and enhancing system throughput. ● Architected and deployed 3 microservices from scratch, leading the entire process from design to deployment. ● Established CI/CD pipelines with GitHub Actions, integrating AWS Elastic Beanstalk and CloudWatch for automated deployment and centralized logging, reducing release time to 4 – 5 minutes in fast-paced startup environment.
Rakuten India
Sep 20211 y 2 moNov 2022

Bengaluru, Karnataka, India

● Collaborated with Rakuten Japan team, to automate and optimization of numerous routine processes. This leads to a 90% reduction in manual dependency, errors, and ETA of tasks. ● Worked on Rakuten NOC business WebApp with team of 3 interns, created a dashboard for monitoring tickets, feedback form, webinar page with chatbot for the instant support.
Rakuten India
Feb 20216 moAug 2021

Bengaluru, Karnataka, India

● Collaborated with Rakuten Japan team, to automate and optimization of numerous routine processes. This leads to a 90% reduction in manual dependency, errors, and ETA of tasks. ● Worked on Rakuten NOC business WebApp with team of 3 interns, created a dashboard for monitoring tickets, feedback form, webinar page with chatbot for the instant support.
Applex Technologies Pvt. Ltd.
Jan 20213 mosMar 2021

Remote

GitHub
@manojks1999
LeetCode
@9743manoj

Manoj’s AI Stack

claude code
claude code
cursor
cursor
openai
openai
Arize Phoenix
Arize Phoenix
Flowise
Flowise
LiteLLM
LiteLLM

Education

Bachelor of Engineering - BE, Information Science

Adichunchanagiri Institute of Technology

20174 yrs2021

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Manoj K S on Tal

Headline

Senior Software Engineer at Freshworks | Ex Rakuten, Kore.ai

About

Senior Software Engineer

Location

Sakleshpur

AI stack

claude code

cursor

openai

Arize Phoenix

Flowise

LiteLLM

Work experience

Senior Software Engineer at Freshworks, Sep 2025 - Present · 11 mo, Bengaluru, Karnataka, India, ● Built a multi-tenant Webhook-as-a-Service platform adopted across internal products, eliminating duplicate webhook implementations and processing events with 52ms p99 latency. ● Worked on building a semantic hybrid search retrieval platform for the internal AI search engine with leveraging the keyword and semantic retrieval. ● Designed and developed insight feature for the product using the ML generated data and LLM based suggestion for Improving and Analyzing with agent performance over existing data, improving the user document by 40%. ● Engineered a secure AI code sandboxing using AWS Bedrock for an isolated execution of custom code, ensuring isolation, scalability and secure execution.

Senior Software Engineer at Kore.ai, Jun 2025 - Sep 2025 · 3 mo, Hyderabad, Telangana, India · Hybrid, ● Engineered a scalable emergency campaign system utilizing mock Twilio responses, validating a capacity of high throughput messages with potential autoscaling of servers, with scale of 10K requests per minute. ● Developed async analytics APIs powered by RabbitMQ job queues, implementing short-polling mechanism in a controlled sequence to optimize API bandwidth usage, reducing the database load by 40%. ● Built a RESTful data addition with periodic ingestion, deduplication, and MongoDB indexing using async processing of user input data and used by top 50 customers of Kore AI.

Software Engineer at Kore.ai, Dec 2024 - Sep 2025 · 9 mo, Hyderabad, ● Engineered a scalable emergency campaign system utilizing mock Twilio responses, validating a capacity of high throughput messages with potential autoscaling of servers, with scale of 10K requests per minute. ● Developed async analytics APIs powered by RabbitMQ job queues, implementing short-polling mechanism in a controlled sequence to optimize API bandwidth usage, reducing the database load by 40%. ● Built a RESTful data addition with periodic ingestion, deduplication, and MongoDB indexing using async processing of user input data and used by top 50 customers of Kore AI.

Senior Software Engineer at Kore.ai, Dec 2024 - Sep 2025 · 9 mo, Hyderabad, Telangana, India · Hybrid, ● Engineered a scalable emergency campaign system utilizing mock Twilio responses, validating a capacity of high throughput messages with potential autoscaling of servers, with scale of 10K requests per minute. ● Developed async analytics APIs powered by RabbitMQ job queues, implementing short-polling mechanism in a controlled sequence to optimize API bandwidth usage, reducing the database load by 40%. ● Built a RESTful data addition with periodic ingestion, deduplication, and MongoDB indexing using async processing of user input data and used by top 50 customers of Kore AI.

Software Engineer at The HelloWorld, Nov 2022 - Dec 2024 · 2 y 1 mo, Bengaluru, ● Implemented a notification service in Nestaway, integrated multiple lead sources from chatbot and APIs, and executed automation flows that boosted campaign leads by 60%. ● Designed a high-performance bulk processing system for managing accounting data, cutting manual processing time by 90% and enhancing system throughput. ● Architected and deployed 3 microservices from scratch, leading the entire process from design to deployment. ● Established CI/CD pipelines with GitHub Actions, integrating AWS Elastic Beanstalk and CloudWatch for automated deployment and centralized logging, reducing release time to 4 – 5 minutes in fast-paced startup environment.

Associate Software Engineer at Rakuten India, Sep 2021 - Nov 2022 · 1 y 2 mo, Bengaluru, Karnataka, India, ● Collaborated with Rakuten Japan team, to automate and optimization of numerous routine processes. This leads to a 90% reduction in manual dependency, errors, and ETA of tasks. ● Worked on Rakuten NOC business WebApp with team of 3 interns, created a dashboard for monitoring tickets, feedback form, webinar page with chatbot for the instant support.

Technical Intern at Rakuten India, Feb 2021 - Aug 2021 · 6 mo, Bengaluru, Karnataka, India, ● Collaborated with Rakuten Japan team, to automate and optimization of numerous routine processes. This leads to a 90% reduction in manual dependency, errors, and ETA of tasks. ● Worked on Rakuten NOC business WebApp with team of 3 interns, created a dashboard for monitoring tickets, feedback form, webinar page with chatbot for the instant support.

Intern at Applex Technologies Pvt. Ltd., Jan 2021 - Mar 2021 · 3 mos, Remote

Education

Bachelor of Engineering - BE, Information Science, Adichunchanagiri Institute of Technology

Public links

github: https://github.com/manojks1999

leetcode: https://leetcode.com/9743manoj