Manmeet Kaur
Banking Risk Management | Certified Associate in Project Management (CAPM®)| Business Analytics
India
4+ years of work experience
Jun 20251 yr 2 mosPresent
New Delhi, Delhi, India
• Function as a core support unit, performing rigorous compliance checks to ensure strict adherence to collection protocols.
• Identified and escalated critical exceptions and major observations to mitigate business risk and ensure regulatory adherence.
• Conducted advanced Data Analysis (Manpower, Customer Complaints, Billing, Call Evaluations, spot audits) and managed end-to-
end processes for vendor empanelment, digital campaign testing, and post-campaign analysis for CoC breaches.
• Implemented process controls and precautionary steps, including leading major projects for new bank-level digital controls, that
resulted in quantifiable Bank cost savings and enhanced risk mitigation.
• Disseminated and enforced updated RBI guidelines and regulatory requirements across all large external collection partners (e.g.,
Credgenics, Armsoftech, PaisaBazaar and Spocto)
Apr 20248 mosNov 2024
Toronto, Ontario, Canada
• Analyze and disseminate fraud trends using Proactive Risk Manager (PRM) software to detect potential fraud patterns (eg. account takeover, identity theft, scams) using various systems such as COINS, TSYS, ECIF, and others.
• Monitored unusual and high-risk transactions to prevent fraud and ensure timely intervention, using platforms like CertaPay, Global Money Transfers, and CIBC FX Portal.
• Applied knowledge of risk management principles, policies, and procedures to identify and address fraud efficiently, reducing negative impacts for clients and the bank.
• Interacted directly with clients to verify suspicious activity, establishing relationships to foster trust, probe for potential scams, Educated clients on how to avoid fraud and scams, providing guidance on safe banking practices.
• Worked closely with internal teams (IDCF, AO, IDT, CDT, Wires, AML, and others) to resolve fraud issues and complete investigations.
Mar 20222 yrs 2 mosApr 2024
North York, Ontario, Canada
• Assisting Customers, Driving Revenue for the Store & Providing After Sales Support promoting Customer Retention
• Monitoring Stock Levels, Handling Financial Transactions Accurately & Participating in Store Promotion Campaigns
• Using MS Project for assigning work to people, making Gantt charts, and creating work breakdown structures
• Exceeded sales targets by 20% for 4+ Consecutive Quarters demonstrating exceptional customer engagement skills
• Conducted KPI Analysis of 3+ Stores' Sales Data generating useful insights using Power BI for Senior Management
• Maintained a conversion rate of 25%, Achieved 40% upsell & 25% cross-sell rate by identifying customer needs
Jul 20211 moJul 2021
Identified Missing Data and Implemented data cleansing processes to enhancing data accuracy to ensure data quality
• Explored the data to identify patterns, trends & insights to identify & develop strategies targeting high value customers
• Selected relevant metrics and measurements to track the performance and success of the client's business
• Integrated the identified KPIs into a dashboard, providing a clear visualization to assess the effectiveness of strategies
Jun 20201 moJun 2020
Passionately worked as a change leader for underprivileged children through personalized teaching during pandemic
• Conducted foundational skills focused tutoring sessions leading to 40% enhancement in reading and math proficiency
• Implemented interactive teaching techniques, incorporating online resources to enhance students' engagement
Education
Post Graduate Certificate, Project Management
Centennial College
20232023
Post graduate, Data Analytics for business decision making
Durham College
20222022
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