Manjushree.M
Customer Support Executive at IBM
Bengaluru
2+ years of work experience
- NowPresent
Oct 20192 yrs 7 mosApr 2022
• Managed inbound customer calls and emails, resolving complaints related to IBM hardware including servers and networking devices.
• Identified products using serial numbers and machine type models to provide accurate technical assistance.
• Created and managed support tickets, dispatching onsite engineers based on product type and customer location.
• Collected and documented customer feedback to support continuous service improvement.
Trained new team members on ticketing tools and engineer coordination workflows.
Education
Diploma, Electrical and Electronics Engineering
Govt. Polytechnic College
20163 yrs2019
Diploma, Electrical and Electronics Engineering
Govt. Polytechnic College
20163 yrs2019
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