Headline

Customer Support Manager| Technical Customer Support Leader | Applying Engineering Principles to Deliver Effective Solutions

About

Provides engineering support to customers, customer support personnel and field support staff on systems supports and product issues. Booking transactional sales opportunities and provides highly qualified leads to sales.

Location

Bengaluru

Work experience

Customer Support Engineer at Metal Work Pneumatic India Private Limited, Feb 2021 - Apr 2025 · 4 yrs 3 mos, Bengaluru, ● Customer Order Processing Record and process customer orders and follow predefined protocol based on how the order came through (e.g., by email, telephone, personal contact). ● Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to establish contact and build rapport. ● Customer Relationship Management (CRM) Data Ensure that basic customer details held in the system are accurate and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call. ● Product/Service Information Provide basic product/service information and respond to basic customer questions about the product/service. ● Resolving Customer Issues Respond to basic customer issues such as returns and escalate issues appropriately. ● Customer Needs Clarification Interview the customer, using a simple standard sales script, to clarify the customer's requirements. ● Operational Compliance Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. ● Personal Capability Building Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. ● Renewals Support in providing service to customers or ensuring the right colleague to supply service to encourage continued use of the organisation's and products/services.

trainee engineer at vee vee control, May 2019 - Dec 2019 · 8 mos, Bengaluru, Karnataka, ● Studied manufacturing processes to improve overall Knowledge. ● Assisted senior engineers and managements with client’s duties to keep departments functioning and workflows running smoothly. ● Creating and maintaining a database of current and potential customers. ● Providing timely and effectively customer support, addressing their inquiries, concerns or service issues. ● Sourcing for the requirement and matching for it technically and Quoting a better competitive offer and following up for PO’s Suppliers/ delivery, payments, clarifications and customer satisfactions.

Assistant Professor at Moodlakatte Institute of Technology, Kundapura (MITK), Feb 2018 - Apr 2019 · 1 yr 3 mos, Kundapura, Karnataka, India, • Created materials and exercises to illustrate application of course concepts. • Helped struggling students by providing support outside of classrooms and consistently checking in on progress. • Proctored exams and provided remediation for learning improvement goals. • Applied innovative teaching methods to encourage student learning objectives. Created lesson plans and examinations Marked and graded exams and papers Subject are Electrical Machines design. 2)Fieldtheory, 3)power system operation and control, 4) digital system design, 5)power system analysis. Labs: 1)power electronics lab, 2) logic design lab, 3)Power system lab.

Education

Master of Technology - MTech, Computer application in industrial drive, KVG College of Engineering (KVGCE), Sullia

Bachelor of Engineering - BE, Electrical and Electronics Engineering, R.R. College of Education, No.40, Raja Reddy Layout, Near Chikkabanawara Railway Station, Hesaragatta Road, Bangalore -90