Headline

Product Manager @Swiggy | Grocery,Food & Platform products

About

I’m a Product Manager at Swiggy with deep expertise in building and scaling post-order services, platform tools, and CRM products across high-growth, operationally intensive businesses. At Swiggy, I’ve owned end-to-end product charters that span customer experience, internal efficiency, and partner operations. This includes designing and launching post-order service platforms for the Instamart business line, building IGCC and cancellation workflows, and driving platform readiness for rapid expansion. I’ve also led the successful migration of Swiggy’s multi-sided contact centers covering customers, delivery partners, and restaurant partners—to Salesforce, while building foundational capabilities like integrated chat platforms and automation through chatbots. My product approach is rooted in strong design sense, data-backed decisions, and collaborative cross-functional execution. I enjoy solving complex user and system problems at scale, and thrive in fast-paced environments where product thinking meets operational excellence. Domains: Q-commerce | Retail | Platform Products | CRM | Tech-driven CX

Location

Bengaluru

AI stack

cursor

opencode

claudecode

Work experience

Product Manager at Swiggy, Apr 2023 - Present · 3 yrs 5 mos, Bengaluru, Karnataka, India

Associate Product Manager at Swiggy, Jun 2022 - Jun 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India

Product Operations Manager at Swiggy, Oct 2021 - Jun 2022 · 9 mos, Bengaluru, Karnataka, India

Education

Bachelor of Business Administration, Human Resources Management and Services, bangalore university