Headline

EMBA-Product Management | CSPO®|Certified LSSBB | Consultant @TCS | Project & Program| Customer Success| Operations Strategy | Google Cloud Inventory Management | E-Commerce Marketplace | Google Ads Optimization

About

Highly accomplished professional with over 10 years of diverse experience in Project, Program, Stakeholder, and Operations Management spanning across Google Cloud Supply Chain (Inventory Management), Google Ads, E-Commerce, and Startup ventures. Adept in leading sizeable, cross-functional, multicultural, and geographically dispersed teams to design and launch cutting-edge solutions and best practices. Demonstrated success as a seasoned Program Manager, notably piloting SA360 products for multiple clients in APAC, EMEA & NASA regions, driving significant results, and scaling product success through effective go-to-market strategies. As the Project lead @TCS for Google Cloud Inventory Management team, I am spearheading the design and implementation of automation solutions for managing inventory across Google Data Centers worldwide. Proven expertise in establishing and managing dedicated teams, contributing to product growth and client satisfaction. Skilled in auditing and enhancing organizational policies, procedures, and standards to optimize financial, operational, and informational processes. Known for proactive identification of business requirements and opportunities, leading to sustainable business growth and improved profitability. Customer-centric approach with a focus on addressing client priorities and achieving high compliance scores. Proficient in managing operations, including KPIs, SLA management, team utilization, quality assurance, and forecasting, while ensuring exceptional service delivery and client satisfaction. Effective communicator and team player capable of thriving in fast paced environments and meeting targets within tight deadlines across multiple locations. Currently pursuing an Executive MBA in Product Leadership from the Institute of Product Leadership, India's premier B-School dedicated to shaping future product managers and industry leaders. I am leveraging this specialized MBA program to elevate my expertise in driving innovation in product strategies, fostering customer-centric innovation, and leading high-performing teams to deliver impactful solutions in dynamic global markets strategic product development, and cross-functional leadership.

Location

Bengaluru

AI stack

gemini

lovable

notebooklm

openai

Work experience

Supply Chain Program Manager (Asst Consultant) at Tata Consultancy Services, May 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, Spearheading the design and implementation of automation solutions for managing inventory across Google Data Centers worldwide. -Leveraging advanced technologies to enhance efficiency and accuracy while reducing costs. -Creating detailed BRDs, aligning inventory strategies with business goals, and optimizing resource allocation. -Managing excess inventory and maintaining financial accuracy.

Digital Marketing and Research Team Lead at Google Operations Center, Feb 2021 - Mar 2023 · 2 yrs 2 mos, Hyderabad, Telangana, India, Handled cross functional Search, Video, Display and Shopping Ads team for the AUNZ region Handled global mApps project for GOC, streamlined and scaled the project across AUNZ and SEA regions Bandwidth planning with the stakeholders QoQ to layout the quarterly plan. Working with Delivery Managers and Account Managers for prioritization and deliveries of the tasks Compiling and reporting weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements Facilitating presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency Holding 1:1 meetings with individual team members to discuss performance and action on work / non-work related issues Sharing verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development Designing and implementing incentive structures, to improve performance and ensure positive team and individual employee engagement Interviewing, and onboarding new team members across all business workflows Efficient and effective stakeholder management of cross functional and external partners teams

Team Lead at Cognizant, Dec 2019 - Feb 2021 · 1 yr 3 mos, Hyderabad Area, India, Managing team handling Google Ads for mobile Apps for APAC and EMEA regions Was able to generate a Throughput Rate of 38.3% (highest till date and 2x growth QoQ) with $2.8M activated revenue for IN region in Q2’20 Working with the Clients to understand the goals and KPIs Bandwidth planning and supervising the team with respect to day to day SLAs Understanding incoming volume, working with the vendor ops team for forecasting. Team engagement and Growth management Handling Escalations

Selling Partner Support Advisor at Amazon, Dec 2016 - Dec 2019 · 3 yrs 1 mo, Seller Support Associate Advisor (Team Lead) at Amazon.com,  Maintain effective and standard operational processes.  Maintain SLs, agent’s performance on a daily basis.  Drive towards improvements.  Supporting multiple skill set (Phone and E-mail support) and drive results.  Drives opportunities for efficiency through daily floor observations  Following Quality and productivity coaching and mentoring.  Delivering efficient coaching and feedback  Monitoring the schedule adherence and providing timely feedback on any misses.  Addressing Escalations  RCA and making action plan  Identified probable incidents real time and escalate to the concerned team

Seller Support Mentor (Subject Matter Expert) at Amazon, Sep 2016 - Nov 2016 · 3 mos, Hyderabad Area, India, Grooming the new hires and preparing them to meet the expectations, goals and targets on par with the senior associates on the floor. - Guiding associates to be self sufficient - Providing feedback/suggestions to associates to improve Performance metrics - Conducting Team huddles and taking refresher sessions whenever required. - Team Management

Seller Support Escalation Associate at Amazon, Mar 2015 - Aug 2016 · 1 yr 6 mos, Hyderabad Area, India,  Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.  Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.  Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.  Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.  Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.  Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.  Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Center Head at Bfactory, Aug 2013 - Jan 2015 · 1 yr 6 mos

Education

Executive MBA, Product Management, Institute of Product Leadership

Post Graduate Diploma, International Business Operation, Indira Gandhi National Open University