Headline

COMMITTED TO EXCELLENCE WITH OWNERSHIP AND HARD WORK

About

A highly motivated and results-driven professional with a strong work ethic and the ability to adapt to changing priorities and work environments. Open-minded and eager to take on new challenges, I thrive in team settings, contributing to the achievement of group objectives with a cooperative and supportive attitude. Quick to implement feedback for continuous self-improvement, I am committed to professional growth and aspire to engage in roles that allow for interaction with diverse groups of people. Skilled in administrative tasks with a keen interest in expanding my knowledge and abilities. I am eager to bring my skills to your organization and further develop my professional expertise.

Location

Amritsar/Ludhiana Area

Work experience

Customer Service Representative at IndiGo (InterGlobe Aviation Ltd), Aug 2023 - Jun 2025 · 1 yr 11 mos, Delhi, India, Executive - AOCS 1.Assisting passengers during the check-in process. Issuing boarding passes and baggage tags. Assisting passengers during flight delays or cancellations. 2. Assisting passengers during the Arrivals Assisting passengers with lost, delayed, or damaged luggage. Maintaining reports of arrivals on Excel and providing data to higher authorities. Coordinating with the baggage handling team for smooth operations. Addressing passenger inquiries about onward journeys, transportation, or airport facilities. Resolving issues faced during arrival, such as missing belongings or incorrect information. Assisting passengers in locating their luggage on the baggage carousel. 3. Customer Assistance Providing information about flight schedules, delays, or cancellations. Resolving passenger queries or complaints. Assisting passengers with special needs, such as elderly individuals, pregnant women, or those with disabilities. Arranging wheelchairs or escorts if required

Sales And Marketing Representative at Hyatt Regency Ludhiana, Nov 2017 - Apr 2019 · 1 yr 6 mos, 1. Ensuring all inquiries is recorded accurately in the system. 2. Assist in the preparation and monitoring of sales, catering reports as and when required. 4. Coordinating work with other department to ensure a high performance. 5. Ensure to update 100% files related to office and kept a track of Follow-ups. 6. Ensures materials and reports for signature are accurate and complete. 7. Keeping financial and administrative records. 8. Managing monthly roster and maintaining ESS for leaves. 9. Assisting Sales Manager/Executive/Director for making room booking. If there’s less than 10 rooms that will be done on call through Hyatt Reservation Center and for more than 10 rooms group needs to be created in software called Envision & Opera. 10. Taking call and sending email of booking confirmation to clients. 11. To maintain daily sales call record of sales team and sharing with General Manager. 12. Handling in-house/telephone queries show round to guest by giving them quotations when managers are on sales call. 13. Assisting Event sales manager for making catering report by collecting data from finance department o making event order in system.

Education

Bachelor of Business Administration - BBA, Marketing, Guru Nanak Khalsa College For Women - India

12TH, International Business/Trade/Commerce, Punjab School Education Board