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Manisha Chavan

Order-to-Cash (OTC) & Finance Operations Leader | AR, Collections, Billing | 21+ Years | Global Shared Services | Process Improvement | Power BI

Mumbai Metropolitan Region

18+ years of work experience

Holcim Global Hub Business Services
- NowPresent

Holcim Global Hub Business Solution Pvt Ltd
Jun 20195 yrs 9 mosFeb 2025

Overseeing the end-to-end invoice processing and data entry process across European regions, ensuring timely and accurate delivery. Managing daily clearance of one-time customer transactions and document-specific entries, maintaining accuracy and efficiency. Applying in-depth knowledge of accounting system policies and procedures to ensure compliance and operational excellence. Proactively resolving urgent issues and consistently delivering results under tight deadlines. Maintaining high levels of customer satisfaction while ensuring adherence to company policies and procedures. Leading team training initiatives and driving ongoing process improvements to enhance operational efficiency. Compiling and delivering detailed reports to clients or senior leadership, providing insights and actionable data.
Sodexo Facilities Management Pvt Ltd
Nov 20126 yrs 8 mosJun 2019

Monitoring and tracking the status of all contracts to ensure records are accurate and up-to-date. Collaborating with the legal team to resolve any contract-related issues or queries promptly. Consistently following up with the operations team to monitor client-specific collection progress and ensure collection targets are achieved. Actively managing overdue amounts for key clients across divisions to reduce outstanding balances. Overseeing Past Due Days (PDD) and ensuring effective management of accounts overdue for more than 300 days. Managing unadjusted and short payments, ensuring timely resolution and appropriate adjustments.
Altisource (Part of Ocwen)
Nov 20093 yrsOct 2012

Resolving title issues proactively before sending properties for foreclosure, ensuring smooth processing. Collaborating with attorneys to address and resolve legal or title-related challenges effectively. Preparing comprehensive portfolio reports to track and manage assets, ensuring accurate records. Leading training sessions for new hires, ensuring a seamless onboarding process and adherence to company procedures.
Ocwen Financial Solution
May 20063 yrs 7 mosNov 2009

Pre-Closer in REO Department (US Mortgage) - Ensuring the timely closing of contracts once submitted, maintaining operational efficiency. Upholding strict adherence to company policies, standards, and procedures. Promptly communicating any issues or concerns to senior management and Residential Sales Consultants (RSC). Coordinating with the team to meet established targets and objectives, driving performance. Providing training to new associates on the documentation process to ensure accuracy and efficiency. Process Associate in Payoff Department (US Mortgage) - Reviewing and approving prepayment setups completed by the Prepayment team to ensure accuracy and compliance. Verifying satisfaction setups prior to loan clearance, ensuring all criteria are met and compliance standards are upheld.

Education

Mumbai university

Bachelor of Commerce

Mumbai university

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Headline

Order-to-Cash (OTC) & Finance Operations Leader | AR, Collections, Billing | 21+ Years | Global Shared Services | Process Improvement | Power BI

Location

Mumbai Metropolitan Region

Work experience

Process Lead at Holcim Global Hub Business Services

Process Lead at Holcim Global Hub Business Solution Pvt Ltd, Jun 2019 - Feb 2025 · 5 yrs 9 mos, Overseeing the end-to-end invoice processing and data entry process across European regions, ensuring timely and accurate delivery. Managing daily clearance of one-time customer transactions and document-specific entries, maintaining accuracy and efficiency. Applying in-depth knowledge of accounting system policies and procedures to ensure compliance and operational excellence. Proactively resolving urgent issues and consistently delivering results under tight deadlines. Maintaining high levels of customer satisfaction while ensuring adherence to company policies and procedures. Leading team training initiatives and driving ongoing process improvements to enhance operational efficiency. Compiling and delivering detailed reports to clients or senior leadership, providing insights and actionable data.

Financial Analyst at Sodexo Facilities Management Pvt Ltd, Nov 2012 - Jun 2019 · 6 yrs 8 mos, Monitoring and tracking the status of all contracts to ensure records are accurate and up-to-date. Collaborating with the legal team to resolve any contract-related issues or queries promptly. Consistently following up with the operations team to monitor client-specific collection progress and ensure collection targets are achieved. Actively managing overdue amounts for key clients across divisions to reduce outstanding balances. Overseeing Past Due Days (PDD) and ensuring effective management of accounts overdue for more than 300 days. Managing unadjusted and short payments, ensuring timely resolution and appropriate adjustments.

Resolution Specialist at Altisource (Part of Ocwen), Nov 2009 - Oct 2012 · 3 yrs, Resolving title issues proactively before sending properties for foreclosure, ensuring smooth processing. Collaborating with attorneys to address and resolve legal or title-related challenges effectively. Preparing comprehensive portfolio reports to track and manage assets, ensuring accurate records. Leading training sessions for new hires, ensuring a seamless onboarding process and adherence to company procedures.

Associate at Ocwen Financial Solution, May 2006 - Nov 2009 · 3 yrs 7 mos, Pre-Closer in REO Department (US Mortgage) - Ensuring the timely closing of contracts once submitted, maintaining operational efficiency. Upholding strict adherence to company policies, standards, and procedures. Promptly communicating any issues or concerns to senior management and Residential Sales Consultants (RSC). Coordinating with the team to meet established targets and objectives, driving performance. Providing training to new associates on the documentation process to ensure accuracy and efficiency. Process Associate in Payoff Department (US Mortgage) - Reviewing and approving prepayment setups completed by the Prepayment team to ensure accuracy and compliance. Verifying satisfaction setups prior to loan clearance, ensuring all criteria are met and compliance standards are upheld.

Education

Bachelor of Commerce, Mumbai university