SPM at Darwinbox || Ex: DeHaat, MMT, Adidas, Samsung || IIMA, IITD

Hyderabad, Telangana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

India

Gurugram, Haryana, India







Master of Business Administration - MBA, Marketing/Marketing Management, General
Indian Institute of Management Ahmedabad
Master of Business Administration - MBA, Marketing
EBMS - European Business Management School
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Senior Product Manager at Darwinbox, Sep 2025 - Present · 1 yr, Hyderabad, Telangana, India
Personal goal pursuit at Career Break, Dec 2024 - Sep 2025 · 10 mos, Gurugram, Haryana, India
Senior Product Manager at DeHaat, Nov 2021 - Nov 2024 · 3 yrs 1 mo, Gurugram, Haryana, India, Led development of Farmer App, Village Entrepreneur App, Field Agent App & Advisory Portal to drive farmer engagement & commerce. • Piloted 2 Generative AI powered solutions: 1st for disseminating personalized video Soil Health reports and 2nd a multilingual Chatbot agent using Retrieval Augmented Generation (RAGs) and open-source models like BERT & Llama2. Improved CSAT by 47%. • Launched online hyperlocal marketplace of Agri-inputs with 200+ shops; Developed features like modular farm shop feed, discount coupons, referral program, product popularity ranking, & Auto-catalog management for shops enabling INR 40mn monthly revenue. • Developed from grounds up an app for Village Entrepreneurs to earn money for completing tasks for farmers. Automated end to end process of task generation, completion and incentive payouts. Achieved monthly GMV of INR 12mn through task completions. • Envisioned & unveiled Pre Ordering feature to gauge & predict demand. Contributes 25% of seasonal revenue in launched segments. • Redesigned the product detail page to solve for trust & clarity. Achieved this by adding farmer testimonials, visually appealing carousels to showcase product benefits and Authenticity badges; Helped increase Add to Cart rate by 19%. • Rolled out Crop Doctor and Animal Doctor on Video Call features to enable live disease detection and treatment. Clubbed this with a real time prescription generation & ordering system increasing order conversion rates by 40%. • Built a product recommendation engine tied to farmer demographics & crop lifecycle stage. Developed microservices consumed by different apps within & outside DeHaat ecosystem for accessing the recommendation engine; Helped increase farmer sales by 27%.
Product Manager at MakeMyTrip, Jan 2020 - Aug 2021 · 1 yr 8 mos, India, Sole PM of MyDesk: An Omnichannel CRM that saved INR 20 Mn annually by increasing agent efficiency up to 39% & reducing agent count by 31%. Being used by 1000+ agents saving 1mn+ manhours annually. Developed core platform features like Ticket Management & Tagging, Automated Task Assignment, SLAs & real time dashboards with aim to sell it as a SaaS CRM to future customers. • Designed and built a “Workflow Management System” optimizing usability and ensuring seamless, intuitive interface for handing customer tickets. Reduced agent training time by ~50% and average ticket handling time (AHT) by 34% with guided workflows • Launched ‘My Support Requests’ section on MakeMyTrip web and app to enable real-time query tracking, resulting in reduction in customer service call volumes by 24% within 6 months. • Unified Pre-Sales & Post Sales systems for GoIbibo & MakeMyTrip brands leading to savings of INR2mn annually. • Devised a system enforced customer call-back mechanism which improved call-back compliance from 23% to 68%. Helped reduce customer dissatisfaction score (DSAT) from 21% to 10% within 2 months of launch. • Developed a configurable module based system to reduce dependence on tech team and time taken for internal operations; Helped save vital tech bandwidth of 30 dev hours a month.
Co-Founder at AutoGenerate.ai, Apr 2019 - Apr 2020 · 1 yr 1 mo, Gurugram, Haryana, India, Developed a Generative AI based SaaS tool capable of generating trendy market-fit designs & images (https://www.youtube.com/playlist?list=PL8JLsLxDNfLkowNqgFIhMnZSLp7nX4694) • Formulated the core strategy and investment pitch; 1 among 28 start-ups selected for NASSCOM DeepTech cohort 3. • Initiated the partnering of design schools & early adopters, to enable the launch of a physical prototype of an auto-designed apparel. • Launched AutoDesign [Canva for Fashion Designs] – a Gen-AI platform supporting design generation using Proprietary Models. • Built AutoCreate [a mini Midjourney] – an Gen-AI Image generating solution supporting Human Models, Anime & Art Portraits.
Master of Business Administration - MBA, Marketing/Marketing Management, General, Indian Institute of Management Ahmedabad
Master of Business Administration - MBA, Marketing, EBMS - European Business Management School