Headline

Training Manager”, “Sales Trainer”, “L&D”, “Soft Skills Trainer”, “Behavioral Trainer”, “Retail Training”, “Banking Trainer”, TNI/TNA, Competency-Based Training, IIBF Certified, Microfinance Training.

About

Dynamic and results-driven professional with 20+ years of experience in sales, training, and project management. Proven ability to coordinate cross-departmental operations to boost organizational efficiency. Strong leadership and problem-solving skills dedicated to delivering high-quality services and products. Seeking a challenging full-time role that leverages interpersonal, time management, and strategic skills.

Location

Bahadurgarh

Work experience

Business Development Manager at Smollan India Pvt, Ltd,, Apr 2022 - May 2023 · 1 yr 2 mos, Chandigarh, • Led end-to-end management of automotive service network operations, expanding workshop partnerships by maintaining brand and quality standards • Designed and delivered comprehensive technical training, operational process training, and customer- service excellence programs to enhance staff capability across 50+ partner workshops • Conducted needs assessment and developed customized training modules addressing technical competency gaps, soft skills deficiencies, and customer interaction protocols • Implemented training effectiveness measurement systems, achieving 30% improvement in customer satisfaction scores through enhanced service quality • Executed strategic business development initiatives and negotiated long-term partnerships, establishing commercial agreements and seamless network integration

Assistant-Network and Franchise Development Manager at Reliance BP Mobility Limited, May 2021 - Apr 2022 · 1 yr, Punjab, India, • Executed market feasibility assessments and competitor benchmarking to identify high-potential locations for fuel retail outlets and EV-ready service stations • Directed site evaluation, including traffic flow studies, catchment profiling, trading area demographics, and statutory compliance checks to support network expansion decisions. • Led dealer recruitment, onboarding, and training programs, ensuring alignment with franchise operational standards and sales excellence protocols • Delivered performance coaching and behavioral training to dealer teams, achieving quarterly sales targets and improving customer engagement metrics • Drove volume growth through coaching, customer engagement, and tactical interventions. • Tracked KPIs including fuel volumes, conversion ratios, and dealer profitability while implementing continuous improvement training interventions

Training Manager at Indus Management Consultants Pvt. Ltd., Nov 2014 - May 2021 · 6 yrs 7 mos, Pan India, Worked as State Coordinator for the State of Rajasthan • Delivered Sales and Customer Service training programs for petroleum retail networks (BPCL, Indian Oil, Reliance Petroleum), impacting 2000+ frontline employees and enhancing operational compliance • Designed comprehensive training content including SOP manuals, e-learning modules, HSE pro- grams, and soft skills workshops aligned with industry safety standards and regulatory requirements • Conducted Training Needs Identification (TNI) across multiple states, performed ROI analysis to evaluate program effectiveness, and optimized learning interventions based on performance data • Created and managed digital training dashboards, MIS reports, and state-level training calendars ensuring accurate planning, tracking, and execution of training initiatives • Developed Train-the-Trainer programs to build internal training capability and ensure sustainable learning culture across retail networks • Facilitated workshops on consultative selling, customer relationship management, conflict resolution, and professional communication skills

Deputy Manager (Sales) at Wuerth India Private Limited, Dec 2011 - Oct 2014 · 2 yrs 11 mos, Punjab & Himachal pardesh, • Expanded dealer network by 25% and strengthened key account relationships for Automotive, MRO, and VAS product lines through consultative selling and relationship management • Conducted product training sessions for dealer sales teams, covering technical specifications, application knowledge, and solution-based selling techniques • Delivered soft skills training focused on customer engagement, negotiation skills, objection handling, and closing techniques • Achieved 120% of annual sales targets through effective territory management and proactive customer relationship building • Performed market analysis and competitor intelligence gathering to support strategic sales planning and training content development

Deputy Sales Manager at Wuerth India Private Limited, Dec 2011 - Oct 2014 · 2 yrs 11 mos, Expanded dealer network by 25% and strengthened key account relationships for Automotive, MRO, and VAS product lines through consultative selling and relationship management. Conducted product training sessions for dealer sales teams, covering technical specifications, application knowledge, and solution-based selling techniques. Delivered soft skills training focused on customer engagement, negotiation skills, objection handling, and closing techniques. Achieved 120% of annual sales targets through effective territory management and proactive customer relationship building. Performed market analysis and competitor intelligence gathering to support strategic sales planning and training content development.

Education

Master of Business Administration, Marketing/Marketing Management, General, Himalayan University

Bachelor of Arts (B.A.), History, Govt.PG.College.Kalka