Headline

AI Transformation & Delivery Leader | Intelligent Automation | Agentic AI Practice | Enterprise CoE | Life & Annuity | Speaker — Enterprise AI | 25 Years Enterprise Delivery

About

I started my career writing code. Twenty-five years in enterprise delivery later, I lead AI transformation programmes — and I still want to understand how the technology actually works, not just manage the people who build it. That combination — delivery discipline, leadership experience, and genuine technical curiosity — is what defines the work I do. Right now, I am India Lead for the Intelligent Automation Centre of Excellence at DXC Technology, and since mid-2025, I have taken on an additional focus: leading Intelligent Operations for a major DXC insurance platform used by a large share of the global insurance market. My team works across three areas — L&A process transformation, SmartApps and Agentic AI solutioning, and platform onboarding and testing on ServiceNow. We are collaborating with specialist technical teams and aggressively building our own capability in the Agentic AI space — POCs, certifications, requirements work, and getting progressively deeper into the solution build. Agentic AI in a regulated enterprise environment is not the same as building a demo. The constraints are real — compliance, data governance, integration with legacy systems, and change management with business teams who are not yet sure what an AI agent is. I find that problem genuinely interesting. Before this, I built RPA Centres of Excellence at Citibank and SG Analytics, both from scratch. Hundreds of bots in production. Automation programmes across banking, insurance, aviation, and analytics. The pattern is the same each time: find where intelligent automation creates real value, build the capability, and deliver it at scale. I also experiment on the side — n8n, Google ADK, agentic frameworks. I build and share on GitHub — - AI agents (github.com/mittalmanishindia/AI-Agents) and - AI-enhanced web apps (github.com/mittalmanishindia/AI-Applications). And I write about it on LinkedIn, where I have built a following of people working through similar questions. I speak at industry forums on enterprise AI adoption, Agentic AI in production, and intelligent automation transformation. Recent: Panelist — Deploy: AI Pilots to Production, Enterprise AI Adoption Summit 2026, Pune (https://www.gsdcouncil.org/ai-adoption-summit-2026), organised by NovelVista and sponsored by GSDC. If you are looking for a practitioner voice on these topics for your event or panel — let's talk. Always open to conversations with people working on interesting problems in enterprise AI, automation, and insurance transformation. If something here resonates — let's connect.

Location

Pune City

AI stack

claude

github copilot

langgraph

Google ADK

Work experience

India Lead of Intelligent Automation Centre of Excellence at DXC Technology, Sep 2022 - Present · 3 yrs 11 mos, Pune District, Maharashtra, India, Leading DXC’s India Intelligent Automation practice — a large, cross-functional team across RPA, AI/ML, Analytics, and Lean Six Sigma, delivering transformation programmes to global insurance, aviation, and financial services clients. Since May 2025, I have an additional focus: Intelligent Operations for a major DXC insurance platform used by a significant share of the world’s top global insurers. This is where most of my attention is — working on one of the industry’s first attempts at embedding Agentic AI into a production insurance environment. This work spans three areas — all collaborative, all in active build: ▸ L&A process & workflow transformation — analysing and redesigning Life & Annuity processes; understanding the operational reality well enough to challenge assumptions, not just document them ▸ SmartApps & Agentic AI solutioning — requirements gathering, solution design, and build in collaboration with specialist technical teams; aggressively deepening capability through POCs, certifications, and hands-on involvement in the build ▸ Platform onboarding & testing — configuring and deploying DXC’s Intelligent Document Processing (IDP) product within the insurance platform; owning testing of onboarded workflows on the ServiceNow AI environment ▸ AI Agent POCs — Claims Processing and Fraud Detection AI Agent POCs presented to senior leadership (Nov–Dec 2025); Anomaly Detection AI Agent Phase 1 POC showcased at an industry conference in the US (Mar 2026) ▸ RPA as a Service for L&A — built and run a repeatable, scalable RPA as a Service practice for the L&A insurance vertical, abstracting automation complexity away from the business The broader automation delivery business runs in parallel — operational cost takeout, process digitisation, and RPA programmes across global insurance clients.

Head of RPA Centre of Excellence at SG Analytics, Jun 2020 - Aug 2022 · 2 yrs 3 mos, Pune Division, Maharashtra, India, Built the RPA Centre of Excellence at SG Analytics from the ground up — operating model, governance, delivery framework, and service offerings — and scaled it into a functioning intelligent automation practice within 6 months. The interesting projects were the ones that now look like early Agentic AI patterns: autonomous compliance flagging across unstructured KYC documents, real-time monitoring of thousands of corporate websites and global stock exchanges, and ESG intelligence extracted from unstructured filings. Rule-based autonomous decision-making at scale, before the industry had a name for it. Also designed and launched a cloud-based Automation-as-a-Service model — making RPA consumption infrastructure-free for clients.

Vice President - Robotic Process Automation | Delivery Lead at Citi, Nov 2013 - May 2020 · 6 yrs 7 mos, Pune, Maharashtra, India, Six and a half years at Citibank, growing from Senior Project Manager to VP Delivery Lead. The defining chapter: building Citibank’s first RPA Centre of Excellence at a time when automation at this scale in banking was genuinely new. Set up the security and governance framework, established an Agile delivery methodology for RPA, and delivered over 100 production bots across global banking operations — Forex, Trade Settlements, Credit Risk, Loan Operations, spanning NA, APAC, and EMEA. The framework was later adopted by other Citibank business units. Recognised with the Citibank Gratitude Award. Promoted to VP for top performance three consecutive years. Earlier in the Citibank tenure: programme management across a large application estate in Long Funds and Cash Securities — building the delivery rigour that has underpinned everything since.

Technology Project Manager - HSBC CEE, APAC, NA, EMEA at HSBC, Feb 2005 - Nov 2013 · 8 yrs 10 mos, Pune, Maharashtra, India, Nine years at HSBC, progressing from Software Engineer to Technology Project Manager — covering application development, team leadership, and end-to-end project delivery across UK, EMEA, APAC, and North America. Delivered enterprise J2EE applications across core insurance, cards, and private-label credit card platforms. Built and led high-performing development teams. Zero UAT defects across six consecutive releases. Recognised multiple times for outstanding contribution in project and team management. Worked onsite in the HSBC UK office for one year.

Programmer Analyst- Client - Washington Mutual Bank at Syntel, Sep 2004 - Feb 2005 · 6 mos, Mumbai, Maharashtra, India, I was engaged in Leading team, Client calls, effort estimation, Code review, Code Delivery, Coding.

Education

Master of Computer Applications (MCA), Computer Science, Department of Computer Science, Pune University

Solution Architect Automation Anywhere, Robotic Process Automation, Solution Architect Automation Anywhere