Headline

Lead / Group Product Manager | Payments, Fintech, Foodtech, Consumer tech & Marketplace PM | 0-to-1 Builder | Growth & Platform Strategy | AI-Native Product Leader | Ex-DeliveryHero, Paytm, Ajio, JPL, Slice, Microsoft

About

I turn consumer-facing products into growth engines — checkout flows, onboarding funnels, and payment journeys that drive measurable revenue. 11+ years across fintech, payments, ecommerce, and foodtech. Grew digital payment conversion from 42% to 91%. Scaled merchant adoption 130% at TabSquare. Cut order failure rate from 6.5% to 0.5% through cloud migration. Built India's first omnichannel electronics eCommerce platform from zero, driving 300x order growth. WHAT I DO I specialise in consumer product management at the intersection of payments, checkout optimisation, onboarding, and platform scaling. I own product strategy and roadmap end-to-end — from product discovery and user research through prioritisation (RICE/ICE), Agile sprint planning, and GTM execution — measured against OKRs, KPIs, and revenue outcomes. I've led teams of 8 direct reports across product, analytics, and design. Run performance management cycles. Executed multi-market product launches across 4+ countries in fintech, ecommerce, foodtech, and SaaS. WHERE I'VE DONE IT ▸ DeliveryHero / TabSquare — Product strategy and roadmap across 3 product lines: Self-Ordering Kiosk, Smart QR Ordering, eMenu Pro. Grew payment conversion from 42% to 91%. Enterprise clients: KFC, Texas Chicken, Pizza Hut. 5,000+ locations across 4 markets. ▸ Paytm — Scaled Postpaid lending product roadmap from INR 300 Cr to INR 1,000 Cr. Redesigned KYC and onboarding flow — 2.1x conversion uplift. ▸ Reliance Digital / Jio — Sole PM for India's first omnichannel eCommerce platform (0-to-1 build). Launched 2-Hour Express Delivery — 300x growth in digital orders. ▸ AJIO — Product roadmap for Big Bold Sale across 1M+ SKUs. Checkout conversion +3-7%. Search CTR +23%. WHAT I'M BUILDING NOW Founder at AI Product Thinking, building ProductMind — an AI-native Product Intelligence Operating System. What started as research has become a working prototype with live LLM integration across three workflows —real-time signal analysis, stakeholder conflict detection, and PRD generation. I built it and can demo it. Architected after evaluating 25+ PM and iterating through three concept pivots Also advising Rafttaar (Director-level, part-time) on platform strategy for a 0-to-1 construction marketplace. Currently pursuing the Chief Product and AI-Driven Strategy Officer Programme at IIM Kozhikode. OPEN TO Lead / Group / Principal Product Manager roles in fintech, payments, ecommerce, consumer tech, or SaaS — where product strategy, conversion, and growth are the mandate. 📩 pm.manishmishra@gmail.com | aiproductthinking.com

Location

Bengaluru

AI stack

codex

lovable

notebooklm

claudecode

Vapi

Wispr Flow

Work experience

Founder | AI Product Thinking (Building ProductMind) at AI Product Thinking, Jan 2025 - Present · 1 y 7 mo, India, Founded AI Product Thinking, an innovative platform aimed at transforming product management through AI. Founded AI Product Thinking to build ProductMind, an AI-native Product Intelligence Operating System designed to unify fragmented product signals — analytics, customer feedback, engineering data, stakeholder input — into a single decision layer for product teams. - Built a working prototype with live LLM integration across three core workflows: signal analysis, stakeholder conflict detection, and PRD generation — each calling Claude in real time. Not a mockup; a functioning system I can demo end-to-end. - Architected a 5-layer system (connectors, product intelligence graph, AI reasoning agents, decision intelligence, UX) after evaluating 25+ market tools, identifying decision intelligence — not another workflow tool — as the real gap. - Iterated the product concept through three major pivots (AI Product Copilot → Product Lifecycle Copilot → Product Intelligence Operating System) before committing to the current architecture. - Leading engineering build-out (Next.js, FastAPI, PostgreSQL, Neo4j) with multi-tenant identity and API foundation in place. Developed the SaaS business model and GTM strategy. - Publishing product research, AI product teardowns, and case studies at aiproductthinking.com.

Senior Product Consultant (indiaaccelerator.co & Vozzo.ai) at India Accelerator, Apr 2024 - Dec 2024 · 9 mos, Delhi, India, • Advised startups on product-market fit, growth strategy, and GTM execution to help them position themselves effectively in the market. • Assisted startups in approaching the right business and consumer segments, leading to successful funding for growth. • Provided strategic guidance at India Accelerator & Vozzo.ai, optimizing product strategy, conducting competitive analysis, and implementing agile product development methodologies.

Lead Product Manager at Delivery Hero, May 2022 - Dec 2023 · 1 yr 8 mos, Singapore, Led the customer-facing digital ordering ecosystem — self-ordering kiosks, QR/table ordering, eMenu, and payments — for TabSquare.ai, part of DeliveryHero's Dine-In business. Owned product strategy across Singapore, Indonesia, Malaysia, and Australia, serving 5,000+ restaurants including KFC, Texas Chicken, Pizza Hut, Subway, and Jollibee. Led and mentored 8 direct reports (3 PMs, 1 Senior PM, 2 Analysts, 2 Designers) — setting OKRs, running performance reviews, aligning delivery to business goals. Key Achievements & Business Impact: * Chose to fully rebuild Self-Ordering Kiosk from scratch rather than patch it, after determining the original architecture made scaling impossible — unlocked 5,000+ locations across 4 markets, 25-30% restaurant sales uplift, 30% faster ordering. * Built brand-requested operational features for global QSR clients (KFC, Pizza Hut, Subway, Texas Chicken, Jollibee) aimed at strengthening their market positioning -- Curbside Ordering, Order Wait-Time Forecasting (predicting delivery time the moment an order is placed), and Order Batching. * Migrated payment infrastructure from local to cloud, cutting order failure rate from 6.5% to 0.5% and scaling transaction throughput 5x. * Grew digital payment conversion 42% to 91%, unlocking $160K+ ARR and $70K+ ACV multi-vendor food court solutions; scaled merchant adoption 130% (300 → 700+) via zero-touch MDM onboarding. *Built real-time transaction reconciliation engine syncing POS, kiosk, and device data, cutting payment-order mismatches 90% and eliminating manual escalations. *Led global payment integration strategy — Adyen (Apple Pay, Google Pay) via Sunmi EDC, plus market-specific gateways (GoPay Indonesia, NETS/PRIME Singapore & Malaysia) — doubling payment compatibility across 500+ restaurants in 3 markets. * Refined Smart QR Ordering through structured A/B testing after initial rollout underperformed targets — lifted conversion +6%, NPS 50 → 65, CSE 4.1 → 4.6, and cut payment failures 2%.

Senior Product Manager at Paytm, Jan 2022 - May 2022 · 5 mos, Bangalore Urban, Karnataka, India, Paytm (Lending & Postpaid Business) Owned Paytm Postpaid's customer acquisition and onboarding, scaling lending capacity from INR 300 Cr to INR 1,000 Cr in under 5 months. Key Achievements & Business Impact: * Redesigned onboarding by merging PAN input, selfie KYC, and offer generation into one seamless flow — 2.1x conversion uplift, 30% faster approvals, 13% acquisition growth. * Built "Find My PAN" (Name + Mobile bureau lookup via CIBIL/Equifax/Experian), lifting PAN submission success 20%. * Tuned CERSAI KYC thresholds with real-time scoring, cutting KYC drop-offs 40% while preserving fraud detection. * Architected flows across 10+ systems (LOS, LMS, BRE, Risk Engine, Bureau, PG); increased offer generation 25% and cut churn 35% through A/B testing and micro-segmentation. Result: Strengthened Paytm’s lending ecosystem by improving accessibility, acquisition, and user retention for Postpaid services. 🚀

Product Manager - AJIO (Fashion & Lifestyle E-commerce) at Jio Platforms Limited (JPL), Oct 2020 - Dec 2021 · 1 yr 3 mos, Bengaluru, Karnataka, India, Led product strategy and execution across three Jio businesses — Reliance Digital (electronics eCommerce, sole PM, 0-to-1), AJIO (fashion eCommerce), and Jio.com — focused on user acquisition, conversion, and omnichannel expansion. ✅ Increased user acquisition by 7% and conversion by 3% by optimizing product discovery, checkout UX, and personalization. ✅ Led product research, user journey design, and feature prioritization to enhance customer experience. ✅ Improved information architecture and wireframing, making navigation seamless for shoppers.

Product Manager - Jio.com (E-commerce) at Jio Platforms Limited (JPL), Nov 2019 - Sep 2020 · 11 mos, Cross-Brand Responsibilities & Strategic Impact ✔ Defined and executed product roadmaps aligned with business goals and customer needs. ✔ Led information architecture, user journey flow, wireframing, and user research for seamless experiences. ✔ Managed feature prioritization, backlog grooming, and cross-functional coordination to ensure timely delivery. ✅ Drove Flash Sales for Jio Phones & Jio Wi-Fi devices, ensuring smooth operations and high sales volume. ✅ Optimized product listing & PDP pages, ensuring accurate product details, UI/UX enhancements, and improved search relevancy. ✅ Scaled Jio.com into a multi-billion-dollar platform, listing new smart devices and AI-based products.

Product Manager - Reliance Digital at Jio Platforms Limited (JPL), Apr 2018 - Sep 2020 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Led product strategy, roadmap, and execution across the Jio businesses of Reliance Digital (electronics e-commerce) Focused on user acquisition, conversion optimization, and omnichannel expansion. ✅ As the sole Product Manager, I led the end-to-end launch of new products, meeting market standards, and business expectations, and scaling for future growth. ✅ Launched Express Delivery, driving 300X sales growth 🚀 and reducing delivery time for high-value electronics. ✅ Led the launch of Android & iOS Digital & Omni-Channel Apps, ensuring a seamless experience across all platforms. ✅ Spearheaded Insta Delivery during COVID-19, ensuring quicker product fulfillment. ✅ Integrated new payment schemes (Bajaj Finance, Pine Labs) to enhance accessibility and affordability for electronics buyers.

QA Lead at slice, Apr 2016 - Apr 2018 · 2 y, Bangalore

Associate Consultant at Neudesic, an IBM Company, Mar 2015 - Mar 2016 · 1 y, Hyderabad

Education

Chief Product and AI Officer, Product Management & AI, Indian Institute of Management, Kozhikode

AI Strategies for Business Transformation: Generative and Agentic Intelligence Program, Artificial Intelligence, Northwestern University - Kellogg School of Management

Public links

medium: https://medium.com/@qa.manishmishra

github: https://github.com/ManishExplore?