Manish Das on Tal
Headline
Service Delivery Lead | Azure | Copilot | Microsoft Ecosystems | 7+ yrs Cloud AI & Enterprise IT | | Incident Management & Escalation | Product Support Management | Project Management | Team Lead | Customer Success |
About
Hi I’m Manish. Team Lead for Microsoft Product Support with 7+ years managing enterprise-scale incidents across Microsoft Azure, M365, Exchange, Teams at organisations including Infosys, DXC Technology, and Datamatics. I've led L5-level Microsoft escalations, triaged critical service outages, and coordinated cross-functional teams to drive root-cause resolution — consistently turning high-pressure incidents into structured, repeatable fixes. Beyond the technical work, I've led hiring, built training programmes, and run knowledge transfers across geographies, giving me the people and operations side of support management too. I'm AI-ready — certified in Google Gemini Enterprise, AI Agent Fundamentals, and Generative AI Fundamentals, with hands-on experience deploying AI assistants and evaluating agent workflows for enterprise rollouts. Currently targeting Product Support Manager and AI Product Support roles, where I can bring cloud infrastructure depth, escalation leadership, and AI skills together to scale support operations for the next generation of products.
AI stack
claude
gemini
ChatGPT
Work experience
Service Delivery Team Lead at Allied Digital, Jan 2026 - Apr 2026 · 4 mos
Senior Associate Consultant (Cloud Infrastructure) at Infosys, Dec 2024 - Mar 2025 · 4 mos, Pune District
Technical Team Lead at Datamatics, Dec 2023 - Apr 2024 · 5 mos, Mumbai, Maharashtra, India
Professional Service Delivery Coordinator L4 (Microsoft Project) at DXC Technology, Jun 2022 - Jun 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India
Sr. Technical Support Specialist (HP Project) at Hewlett Packard Enterprise, Mar 2021 - Mar 2022 · 1 yr 1 mo, Thane, Maharashtra, India
Education
Information Technology, University of Mumbai
HSC, Information Technology, New English Jr. College
