Headline

Production Support | BFSI | Unix/Linux | SQL | ITIL | Incident & Problem Management | RCA | SLA | Autosys | Application Support

Location

Guledgudda

AI stack

claude code

claude

Microsoft Copilot

Work experience

System Engineer at Tata Consultancy Services, Jun 2024 - Present · 2 yrs 5 mos, Contributing as Support analyst in BFSI domain, working with operations. Supporting and maintaining production applications, ensuring smooth delivery of daily BAUs within SLA. Efficient in handling client requirements and working up to customer satisfaction. Successfully completed disaster Recovery test of production database. Implemented 100+ changes in production as part of system improvement and client requirements, in collaboration with L3 team. Proficient in working SQL queries and resolved 200+ user queries in past 2 years. Received appreciation from customer for continued support in maintaining smooth delivery of reconciliations. Prepared Articles and Knowledge bases on daily reconciliation process and key requirements to understand and run the tools to promote knowledge transfer to L1 support team. Resolved 200+ INCs within SLAs and contributed in significantly reducing SLA breaches. Collaborated with L3 team to automate many manual processes and overcome process failures and hence reducing the SLA breaches. Demonstrated working of Change, Incident and Problem management process to streamline the Reconciliation process and hence improving its quality. Participated in Database upgrade activity and successfully completed the task of upgrading the production database. Experience in Java application support. Debugging minor errors and escalating to development teams.

System Engineer at Tata Consultancy Services, Jun 2024 - Present · 2 yrs 5 mos, Bengaluru, Karnataka, India

Education

Bachelor's degree, Electrical, Electronics and Communications Engineering, Basaveshwar Engineering College (A), Bagalkote

Higher Secondary School, Alva's College, Moodabidri, Karnataka