Headline

Director – Enterprise Architect | Driving AI‑Led Digital Transformation | Scalable Cloud & Data Platforms | Enterprise‑Scale IT Strategy

About

As Director Enterprise Architect at Firstsource since February 2025, I bring over 20 years of experience in technology strategy, enterprise architecture, and cloud-based solutions. My expertise in generative AI, model building, and Python enables me to lead impactful digital transformation initiatives while aligning architectural design with business objectives. Previously, as Principal Architect at LTIMindtree, I contributed to enterprise-level projects by designing scalable systems and developing cloud architectures in Azure AKS and AWS Docker containers. With a focus on collaboration, I have worked alongside stakeholders to establish best practices and deliver innovative solutions tailored to industry needs.

Location

Greater Bengaluru Area

AI stack

claude code

langfuse

mcp

perplexity

githubcopilot

Microsoft Copilot

Work experience

Director Enterprise Architecture at Firstsource, Feb 2025 - Present · 1 yr 10 mos, Remote, Lead enterprise-wide IT & Digital technology strategy and engineering architecture governance for global BPO operations, managing 30+ enterprise applications and overseeing engineering teams responsible for large-scale, cloud-native platforms and distributed systems. Advise executive leadership on technology modernization, operating model evolution, and digital transformation roadmap, ensuring measurable value realization, technical integrity, and alignment to strategic business KPIs. Drive cloud strategy (AWS, Azure) and platform rationalization initiatives, architecting and delivering scalable, reliable, and secure systems comprising hundreds of microservices, achieving 35% infrastructure cost reduction while improving system resilience to 99.9%+ SLA. Establish enterprise architecture governance and design authority forums with engineering managers and architects, accelerating decision-making cycles by 40% and ensuring compliance, security, risk alignment, and engineering excellence across technology portfolios. Lead cross-functional business and technology collaboration to maximize ROI from enterprise platforms (CRM, ERP, HCM, Data & Analytics), driving architectural decisions for complex applications and services with focus on scalability, maintainability, and performance. Drive AI and GenAI transformation initiatives, leading teams to deliver AI-powered features for customers and leverage AI internally, achieving 46% process efficiency improvement and enabling data-driven operating models. Manage multiple concurrent engineering projects ensuring high quality, technical integrity, timely delivery, and alignment between engineering execution and business priorities.

Principal Architect at LTIMindtree, May 2021 - Feb 2025 · 3 yrs 10 mos, Bengaluru, Karnataka, India, Architecture and design efforts for enterprise-level projects, ensuring alignment with business objectives and technology standards, including cloud-based solutions. • Collaborating with stakeholders to identify and prioritize business requirements and objectives to develop and execute strategies for new and existing projects. • Established standards and best practices for architecture design, development, and deployment. Designed and developed scalable and high-performance systems for the healthcare industry. • Handling and Managing - internal and external website (30+) in terms of Architecture, deployments, Digital Transformation, infrastructure architecture, and Cloud provisioning in Azure AKS and AWS docker container. • Understanding of issues and goals driving digital transformation across industry.

Information Technology Manager at Citrin Technologies India Pvt Ltd, Oct 2011 - Apr 2021 · 9 yrs 7 mos, Bangalore, Led engineering teams in developing and delivering Airport Car Parking Solutions with onsite coordination in Luton, London, managing full software development lifecycle from concept to deployment and operations. Architected hybrid cloud solutions for banking applications coordinating enterprise-wide deployments, ensuring scalability, security, and performance for distributed systems in production environments. Developed REST API integrations for mobile platforms (iOS/Android) using Java and Python, managing end-to-end data flow architecture and backend development for web services. Served as design authority and technical lead, providing architectural oversight, code reviews, engineering mentorship to junior architects and developers, and establishing software engineering best practices. Led successful delivery of multiple concurrent software projects, ensuring on-time, within-budget execution, quality assurance, and stakeholder alignment across functional teams.

Technical Architect at Digital Juice Animation Pvt Ltd, Aug 2004 - Sep 2011 · 7 yrs 2 mos, Bangalore, Architected & developed downloadable product commerce portal using modern web development frameworks and distributed content delivery using Amazon S3 Cloud (early cloud adoption). Led software engineering initiatives for product creation flow optimization including image/movie compression, Photoshop scripting automation to improve development velocity and operational efficiency. Provided technical leadership to Global Customer Support team, solving complex technical issues and ensuring customer success through effective problem-solving approaches. Developed & migrated legacy application from ASP to ASP.Net MVC architecture, modernizing codebase and improving system performance and maintainability. Developed JavaScript-based web components for multimedia users (movie player, sound mixer), demonstrating proficiency in frontend and backend development technologies.

Education

Post Graduate Program, Artificial Intelligence, Texas McCombs School of Business

Bachelor's degree, Electrical, Electronics and Communications Engineering, Bharathiar University