Headline

Operations Associate at Urban Ladder

About

Results-driven Operations Executive skilled in managing daily operations, coordinating cross-functional teams, streamlining processes, preparing MIS reports, handling vendor/client coordination, and ensuring smooth workflow to improve efficiency and achieve business targets.

Location

Bengaluru

AI stack

deepmind

meta

opencode

Work experience

Operations Associate at Urban Ladder, Sep 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, Managing daily operations and handle customer queries, ensuring timely issue resolution and smooth workflows. Coordinating with teams, maintaining data, and support process improvements to enhance efficiency and customer experience.

Customer Service Representative at Shadowfax, Mar 2024 - Jun 2025 · 1 yr 4 mos, Bengaluru, Karnataka, India, Handled customer queries through calls, chat, and email, ensuring timely and accurate resolution. Maintained high service standards by effectively addressing issues and providing appropriate solutions. Coordinated with internal teams to resolve complex cases and improve service efficiency. Tracked and documented customer interactions, contributing to process improvements and enhanced overall customer experience.

Education

Bachelor of Business Administration - BBA, Business Administration, Management and Operations, Vivekananda Institute of Management Studies VIMS

Diploma of Education, Mechanical Engineering, Government Polytechnic Belagavi