Headline

Product Manager @ JUSPAY | FinTech, Customer Experience

About

Experienced product manager at JUSPAY with over seven years of professional expertise, including four years in the payments industry and three years in e-commerce. Passionate about building scalable technology solutions, managing end-to-end product lifecycles, and driving innovation in FinTech. Skilled in FinTech, customer experience, and application programming interfaces (APIs), with a proven ability to deliver impactful solutions by leveraging data-driven insights. Adept at mentoring teams and fostering collaborative environments to achieve product excellence. Committed to enhancing payment ecosystems and delivering seamless customer experiences. Motivated by a deep interest in the intersection of technology and finance, with consistent focus on creating robust and innovative products.

Location

Bengaluru

AI stack

antigravity

claudecode

Work experience

Product Manager at JUSPAY, Jul 2022 - Present · 4 yrs 2 mos, Bengaluru, Karnataka, India, 1. Payouts: Managed all parts of the product life cycle from ideation to launch. Launched various features like SR based routing, reseller support, maker checker for payouts, enhanced outages etc. Voice of merchant for largest merchant - worked on various feature asks & providing data driven insights to ensure increased feature adoption Consistently upgraded product to provide best -in -class SR of ~99% for payouts. Mentor & foster the skills and career path of the team of engineers. 2. 0-1 work on B2B commercial card based payout solution utilising virtual cards. Product featured comprehensive dashboard, robust access controls, configurable architecture supporting various workflows & innovative authentication methods to resolve challenges of scaling commercial cards. This was Juspay's foray into a B2B Finops space & as the product's first PM - I was involved in design of API suite, database modelling, UI-UX design , security and compliance. 3. Push Provisioning - Created push provisioning product at Juspay - pushing of card tokens into merchant token vaults from issuer application - provides quick top of wallet movement for newly issued cards / less used cards by pushing it to customers' favourite merchants.- launched a successful POC with a unique proposition for co-branded cards with the then newly launched HDFC Swiggy Cobranded card 4. Virtual Account Number based Payments - Added VAN support for RTGS/ NEFT / IMPS rails. Worked on creation of a virtual account based ledger to manage creation of customer based virtual accounts and accept payments. Added features for reconciliation , threshold based payment acceptance. 0 to 1 product - successfully launched with 2 merchants 5. Adhoc one time project [ran for 8-12 months] for a prominent card network - quick & fast track solve while they developed it in-house

Associate Managing Consultant at Mastercard Data & Services, Mar 2022 - Jul 2022 · 5 mos, 1. Commercial Cards CVP : ▪ Designed digital banking and card value proposition for SME segment for Nordic Bank in 5 countries ▪ Discovered 15+ key enhancement themes across card and digital bank proposition for market testing ▪ Prepared customer survey questionnaire & concept testing collaterals for 200+ SME decision makers ▪ Led benchmarking workstream mentoring junior consultant to deliver market benchmarks (20+ banks) 2. Mastercard Intelligence Center - UK and Pakistan Client implementation lead for platform (100+ metrics,50+ dimensions) for 25+ issuers

Consultant at Mastercard Data & Services, Jun 2020 - Feb 2022 · 1 yr 9 mos, 1. Campaign Playbook for South Asia performance enhancement initiative ▪ DIY configurable campaign creation and communication playbook for 60+ issuers - Worked with creative agency to create emailers, social media posts, push notifications, banners etc 2. Regional Acquisition Strategy for a multinational Bank in 15 markets ▪ Analyzed historical offers for 15 markets to identify offer variances ▪ Created regional summaries for client’s product segments based on competitive benchmarking for 15 countries ▪ Prepared scorecard to position markets on various parameters to compare offer comprehensiveness 3. Driving client rollout for self-serve analytics platform in 7 countries ▪ Prepared client kick-off decks, client training material, and ensured platform readiness for portfolio performance across spend, fraud, and authorization ▪ Conducted UAT testing, competitive benchmark creation for market and regional view and user access provisioning for data security and compliance ▪ Automated platform data validation process with DWH using Python scripts 4. Fraud and Chargeback Analysis for European Acquirer Skills - Power Point, Excel , Python

Summer Intern at Unilever, Apr 2019 - Jun 2019 · 3 mos, Mumbai Metropolitan Region, 1.Assessed product fit & identified functional gaps for migrating Unilever China on analytical platform 2.Captured customer feedback on reporting modules for 100+ KPIs for project acceleration in China and led tech handover& query resolution sessions on region specific localizations to development team Tools - Power BI, Excel, Power Point

Data Engineer II - Flipkart Data Products at Flipkart, Jun 2015 - Jun 2018 · 3 yrs 1 mo, Greater Bengaluru Area, 1. Cohort Manager – in house data product for cohort analytics ▪ Involved in design and development of Cohort Manager which helps in monitoring performance of population over time ▪ Configurable model where new datasets can be plugged in, along with their Metric / Dimension definitions 2.Batch and real-time data pipelines and modelling ▪ Owned data modelling and dashboarding for various data models across three-year duration like traffic, customer, product, sales, accruals and invoicing etc. ▪ Created real-time reporting pipelines, for Big Billion-day sale events covering Sales, Payments, Offers, Traffic metrics ▪ Point of contact for data pipeline optimizations for organization-wide customers. was responsible for major expediting of data for PnL and Supply chain data by pipeline optimizations 3.Training and development ▪ Conducted new analysts onboarding sessions onto Data Platform ▪ Trained on in-house platform constructs, data modelling, advanced Hive SQL, and for Business Intelligence reporting onto Microsoft PowerBI Tools and Programming Language- Hive SQL, Hadoop, Java, MS SQL, Python, QlikView, Dimensional Data Modelling

Education

Master of Business Administration - MBA, Finance,Operations Management, Indian Institute of Management, Lucknow

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering, Indian Institute of Technology, Guwahati