Manepallivamsi Krishna

Hyderabad

Manepallivamsi Krishna on Tal

Headline

About

I have overall around 3 years of experience in IT, with 2 years of strong hands-on experience as a ServiceNow Developer. I specialize in designing, developing, and customizing end-to-end ITSM, HRSD and CMDB solutions that align with business needs and ITIL best practices. I have worked extensively across major ServiceNow modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Request Management. My experience includes building catalog items, record producers, workflows, Flow Designer automations, notifications, SLAs, and custom integrations using REST and SOAP APIs. I have strong server-side and client-side scripting expertise, along with deep understanding of scripts such as Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs. I have also worked on Import Sets, Transform Maps, Update Sets, and CMDB CI relationships with hands-on experience in data imports. I collaborate closely with clients to gather requirements, provide scalable solutions, and ensure smooth delivery across SDLC phases — from analysis and development to testing and deployment. I also have experience in ITBM Demand Management and CSM (Customer Service Management) for enabling external business users.

Location

Hyderabad

Work experience

Project Engineer at Wipro, Jun 2024 - Present · 2 yrs, Hyderabad, Telangana, India, ServiceNow Administrator & Developer with 2 years of hands-on experience in configuring, customizing, and supporting the ServiceNow platform. Strong expertise in ITSM modules, HRSD, and CMDB, with practical experience in UI Policies, Client Scripts, Business Rules, Script Includes, Service Catalog, Integrations, and Flow Designer. Proven ability to automate workflows, improve service delivery, and support enterprise IT operations following ITIL best practices. Key Experience Highlights: Configured and supported ITSM modules (Incident, Problem, Change, Request) to ensure smooth service operations and SLA compliance. Designed and maintained CMDB, including CI classes, relationships, and data quality improvements. Developed and maintained UI Policies, Client Scripts, Business Rules, and Script Includes to enforce validations and automate business logic. Built and enhanced Service Catalog items with approvals and workflows using Flow Designer. Supported integrations using REST APIs for data exchange with third-party systems. Assisted in testing, deployments, and production support, resolving issues within SLA timelines. Collaborated with cross-functional teams and business users to gather requirements and deliver scalable ServiceNow solutions.

Technical Trainee at Wipro, Mar 2024 - May 2024 · 3 mos, Trained in SQL, including writing complex queries, joins, subqueries, and data analysis Gained hands-on experience with JavaScript for form validations, client-side scripting, and logic building Learned ServiceNow platform fundamentals, including: ITSM modules (Incident, Problem, Change Management) Creating and configuring Business Rules, Client Scripts, UI Policies Basics of workflows and catalog items Worked on hands-on labs and mini-projects simulating real-time enterprise scenarios Developed understanding of SDLC, IT service workflows, and best practices

Associate Analyst at GlobalLogic, Jun 2023 - Feb 2024 · 9 mos, Hyderabad, Telangana, India, Hands-on experience with SQL and JavaScript for data validation, scripting, and issue troubleshooting. ● Supported production incident resolution and basic REST API integrations within SLA timelines. ● Assisted in deployments and releases following standard change management processes

Education

Bachelor of Technology - BTech, Electronics and Communications Engineering, Usha Rama College of Engineering & Technology,NH-5, Telaprolu, Near Gannavaram, Unguturu mandal, PIN- 521109.(CC-NG)

Intermediate, MPC, Narayana Institute