Headline

Senior Product Manager | AI, Digital Commerce & Supply Chain | Ex-Amazon | Product Strategy | 0→1 & Scale

About

I build and scale products at the intersection of AI, e-commerce, supply chain and retail operations. Across 9+ years at More Retail, Amazon and Mu Sigma, I have led 0→1 product development and scaled consumer, platform and decision-system products. My experience spans AI-powered customer support, grocery commerce, demand forecasting, pricing, inventory optimization and operational applications. At More Retail, I have: • Built an AI-first customer-support platform that consolidated 10+ fragmented channels, deflected approximately 50% of tickets and reduced agent dependency from 15 to 6. • Launched a demand-aware inventory reallocation engine that reduced milk waste by approximately 30%, generating approximately ₹3 Cr in annualized impact. • Redesigned F&V indenting models, reducing waste from approximately 15% to 6% while maintaining availability. • Helped scale the grocery application to 20K peak daily orders and 1M+ downloads, while enabling a rapid transition to 30-minute quick-commerce delivery windows. • Owned pricing and operational platforms spanning Amazon pricing, picker productivity, centralized operations and digital-commerce expansion. I combine product strategy with strong technical and analytical depth. I work across engineering, data science, operations, category, marketing and business leadership to turn ambiguous problems into scalable products and measurable outcomes. Alongside product delivery, I mentor BAs and APMs, contribute to hiring and build product and analytics capability through structured SQL and Python training programs. I am particularly energized by complex products where customer experience, unit economics and operational scale must be solved together.

Location

Greater Bengaluru Area

AI stack

antigravity

claude

gemini

lovable

ChatGPT

Napkin AI

Work experience

Senior Product Manager at More Retail Private Limited, Oct 2025 - Present · 11 mos, Bengaluru, Karnataka, India, Lead a portfolio of AI, digital commerce, quick commerce, pricing, supply-chain and store-operations products across More Retail’s owned channels, Amazon Fresh, Amazon Now and ONDC. • Built Assist, an AI-first customer-support platform using RAG and agentic workflows; consolidated 10+ support channels, achieved ~50% ticket deflection and reduced agent dependency from 15 to 6. • Lead Amazon Fresh and Amazon Now product initiatives across inventory availability, pricing, order processing, store onboarding and operational workflows. • Launched a demand-aware milk reallocation engine, reducing waste by ~30% and generating ~₹3 Cr in annualized impact. • Redesigned F&V forecasting and indenting logic, reducing waste from ~15% to ~6% while maintaining availability. • Owned the Amazon Pricing 2.0 roadmap, introducing regional pricing, margin guardrails, auditability and inventory-aware liquidation. • Mentor BAs and APMs, contribute to hiring, and drive product and analytics capability building.

Product Manager at More Retail Private Limited, Jun 2022 - Oct 2025 · 3 yrs 5 mos, Bengaluru, Karnataka, India, Owned customer-facing and operational products spanning grocery commerce, fulfilment, store operations and external marketplace expansion. • Led the grocery-shopping app end to end, scaling it to 20K peak daily orders and 1M+ downloads while maintaining 4+ app-store ratings. • Designed a configurable delivery-slot platform that enabled the transition to 30-minute quick-commerce windows and allowed operational changes within minutes. • Built notification, app-stability and clickstream capabilities; partnered with marketing to enable targeted campaigns and customer engagement. • Launched gamification features including scratch cards and Grocery Bonanza, contributing 45K+ incremental downloads. • Built a gamification layer for the Picker app, improving picker productivity by 500 bps. • Developed the Control Center platform for delivery-slot configuration, picker and rider management, live order monitoring and customer-facing business controls. • Led More Retail’s launch on ONDC, coordinating external network partners and internal product, engineering, operations, finance and catalogue teams.

Business Intelligence Engineer II at Amazon, Apr 2021 - May 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India, Program-managed pricing and retail-equivalence products for Amazon India Marketplace. • Owned end-to-end pricing systems that enabled leadership decision-making and helped achieve 95% price competitiveness. • Designed and simulated large-scale price–quantity optimization logic, contributing to an 1800+ bps reduction in out-of-stock within five weeks. • Worked across product, business, engineering and analytics teams to translate pricing problems into scalable decision systems. • Developed measurement frameworks to evaluate pricing interventions, trade-offs and business impact.

Business Analyst at Amazon, Feb 2019 - Apr 2021 · 2 yrs 3 mos, Bengaluru, Karnataka, India, Built data and decision systems for Amazon Fresh, focused on inventory availability, selection parity and order quality. • Built a real-time data pipeline between Amazon and More Retail systems, contributing to a 230 bps improvement in Order Defect Rate and a 1200 bps improvement in offline selection parity. • Co-developed an out-of-stock prediction algorithm with More Retail’s technology teams, reducing defects by ~3.5% in eight weeks. • Created analytical frameworks to optimize the trade-off between availability, OOS and customer experience. • Partnered with business, operations and technology stakeholders to diagnose defects and implement scalable solutions.

Decision Scientist at Mu Sigma Inc., Oct 2016 - Feb 2019 · 2 yrs 5 mos, Bangalore, India, Supported multiple clients in harnessing big data at the largest pure-play decision sciences and analytics firm. Advanced Analytics: • Created a price elasticity framework to suggest business on stock requirements and pricing recommendations during the End of Season Sale • Helped the business in launching Deal of the day page by creating product selection engine. The project also involved end to end traffic and conversion rate monitoring, and eventually helped the business generate 1 M Euros • Developed personalization and targeting solutions for consumption by diverse global stakeholders Web Analytics: • Leveraged clickstream data to analyse the behaviour of the consumers on website and share insights on the same • Interacted with Business to optimize the existing system for product positioning on the website and recommended new positions for the End of Season sale’s page • Analysed the performance of different campaigns and helped in optimizing various aspects of the web pages Data Quality: • Have profound knowledge of clickstream data and created aggregated views over the raw feed • Built data quality frameworks incorporating business and sense checks to ensure the quality of clickstream and web scraped competitor pricing data Organization Initiatives • Teaching assistant for new inductees for SQL in Mu Sigma University • Conducted SQL and Python workshops for clients • Presented case studies to prospect clients to showcase Mu Sigma's capabilities

Software Developer Intern at Avalanche Automation pvt. Limited (A3D), May 2015 - Jul 2015 · 3 mos, Indore, India, Was exposed to the specification, working and basic knowledge of 3D Printing. Modified and added some features to the core code controlling the working of 3D printer, also did a presentation for the same at the Institute of Engineers, Bhopal and represented A3D at Industry Meet 2K15 conducted at IIM Indore.

Education

Bachelor’s Degree, Computer Engineering, Institute of Engineering and Technology, Devi Aliya Vishwavidhyalaya, Indore, India

ST. PAUL H.S. SCHOOL, Indore