Manav Adhia profile photo 1 on Tal

Manav Adhia

Customer Success Strategist @ GreyLabs AI | Strategy, Customer Retention

Bengaluru

3+ years of work experience

GreyLabs AI
Apr 20265 mosPresent

Bengaluru

I excel in navigating the complexities of customer success at GreyLabs AI, focusing on AI technology integration for enterprise clients. • Took ownership of accounts at various lifecycle stages, from onboarding to high-growth management. • Coordinated cross-functional teams to resolve billing and integration challenges effectively. • Improved AI-driven parameter accuracy, enhancing overall product performance and client satisfaction.
SuperAGI
Jan 20264 mosApr 2026

• Ensured optimal partner health through regular check-ins and strategic monthly business meetings. • Acted as the voice of the customer, contributing valuable insights to product feature development. • Managed an Annual Recurring Revenue (ARR) of $120k across 35 accounts in India, the UK, and the US. • Achieved a 30% expansion with 10 accounts, increasing ARR to $170k while maintaining a high product adoption rate.
SuperAGI
Dec 20255 mosApr 2026

• Successfully onboarded 20 clients with a time-to-value (TTV) rate of 80%. • Streamlined product training sessions, reducing onboarding time to an average of 2-5 hours. • Collaborated with product teams to define feature requirements aligned with the product roadmap. • Proposed a strategic partnership with a high-value client to enhance business opportunities.
smallcase
Oct 20241 yr 3 mosDec 2025

Bengaluru

• Led onboarding and API/SDK integrations for 18+ B2B partners, ensuring smooth technical adoption. • Drove a workflow automation initiative that eliminated 50% of manual order-marking tickets. • Reduced transaction turnaround time by 28% through data-flow optimization and dependency resolution. • Collaborated with Product, Engineering, and Compliance to fix operational bottlenecks and improve system reliability. • Designed and rolled out updated SOPs, partner documentation, and integration best practices. • Conducted root-cause analysis for partner issues and implemented scalable, product-level solutions. • Improved partner satisfaction through consistent communication, faster resolution, and cleaner processes. • Strengthened end-to-end lifecycle journeys by mapping friction points and eliminating redundant manual steps.
PhonePe
Jul 202311 mosMay 2024

Bengaluru

Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues. Improved team productivity by implementing effective workflow strategies and time management techniques. Designed plans to improve operations and suggested changes to systems for overall organization.
Bexnes
May 20223 mosJul 2022

Bangalore Urban, Karnataka, India

-This job involved working with the company's operations team, where I observed the tactics followed for inter and intra-state logistics operations and added to the process behind quality assurance in the company.

Manav’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
codex
codex
elevenlabs
elevenlabs
replit
replit

Education

Christ University, Bangalore

Bachelor of Business Administration - BBA, Finance and International Business

Christ University, Bangalore

20203 yrs2023
Indian School Wadi Kabir (CBSE)

bbm, Finance, General

Indian School Wadi Kabir (CBSE)

200515 yrs2020

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Headline

Customer Success Strategist @ GreyLabs AI | Strategy, Customer Retention

About

As Customer Success Strategist at GreyLabs AI, I focus on fostering collaborative relationships with enterprise clients, enabling seamless AI technology integration, and optimizing customer satisfaction. By aligning customer needs with internal teams, I contribute to resolving challenges such as billing and integration while enhancing AI-driven parameters for improved product performance. A Bachelor of Business Administration graduate from Christ University, I specialize in finance and international business. My career reflects a consistent track record in customer lifecycle management, including onboarding, technical support, and partner advocacy. I am committed to driving customer success through strategic alignment and impactful solutions tailored to client needs.

Location

Bengaluru

AI stack

antigravity

claude code

claude

codex

elevenlabs

replit

Work experience

Customer Success Strategist at GreyLabs AI, Apr 2026 - Present · 5 mos, Bengaluru, I excel in navigating the complexities of customer success at GreyLabs AI, focusing on AI technology integration for enterprise clients. • Took ownership of accounts at various lifecycle stages, from onboarding to high-growth management. • Coordinated cross-functional teams to resolve billing and integration challenges effectively. • Improved AI-driven parameter accuracy, enhancing overall product performance and client satisfaction.

Customer Success Manager at SuperAGI, Jan 2026 - Apr 2026 · 4 mos, • Ensured optimal partner health through regular check-ins and strategic monthly business meetings. • Acted as the voice of the customer, contributing valuable insights to product feature development. • Managed an Annual Recurring Revenue (ARR) of $120k across 35 accounts in India, the UK, and the US. • Achieved a 30% expansion with 10 accounts, increasing ARR to $170k while maintaining a high product adoption rate.

Implementation Manager at SuperAGI, Dec 2025 - Apr 2026 · 5 mos, • Successfully onboarded 20 clients with a time-to-value (TTV) rate of 80%. • Streamlined product training sessions, reducing onboarding time to an average of 2-5 hours. • Collaborated with product teams to define feature requirements aligned with the product roadmap. • Proposed a strategic partnership with a high-value client to enhance business opportunities.

Customer Success Associate at smallcase, Oct 2024 - Dec 2025 · 1 yr 3 mos, Bengaluru, • Led onboarding and API/SDK integrations for 18+ B2B partners, ensuring smooth technical adoption. • Drove a workflow automation initiative that eliminated 50% of manual order-marking tickets. • Reduced transaction turnaround time by 28% through data-flow optimization and dependency resolution. • Collaborated with Product, Engineering, and Compliance to fix operational bottlenecks and improve system reliability. • Designed and rolled out updated SOPs, partner documentation, and integration best practices. • Conducted root-cause analysis for partner issues and implemented scalable, product-level solutions. • Improved partner satisfaction through consistent communication, faster resolution, and cleaner processes. • Strengthened end-to-end lifecycle journeys by mapping friction points and eliminating redundant manual steps.

Operations Analyst - Merchant Experience Specialist at PhonePe, Jul 2023 - May 2024 · 11 mos, Bengaluru, Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues. Improved team productivity by implementing effective workflow strategies and time management techniques. Designed plans to improve operations and suggested changes to systems for overall organization.

Intern at Bexnes, May 2022 - Jul 2022 · 3 mos, Bangalore Urban, Karnataka, India, -This job involved working with the company's operations team, where I observed the tactics followed for inter and intra-state logistics operations and added to the process behind quality assurance in the company.

Education

Bachelor of Business Administration - BBA, Finance and International Business, Christ University, Bangalore

bbm, Finance, General, Indian School Wadi Kabir (CBSE)