Manaswi Bhowmik
Project Management & Project Operations | Project Coordination | Stakeholder Management | Risk & Escalation Management | Process Improvement | Localization
Bengaluru
5+ years of work experience
Sep 20261 moPresent
Bengaluru, Karnataka, India
Mar 20251 yr 6 mosAug 2026
Bengaluru, Karnataka, India
Senior project coordination and escalation owner supporting high-priority, enterprise-level accounts, with responsibility for delivery, quality, stakeholder alignment and SLA commitments.
- Coordinated 4,000+ project deliverables while maintaining a 100% on-time delivery rate through peak-volume periods and high-pressure surges.
- Designed and implemented a proactive workload forecasting model that identifies capacity risks 48–72 hours in advance, helping prevent last-minute delivery failures on high-visibility accounts.
- Served as the primary escalation point across production, operations and client-facing teams, driving cross-functional alignment and same-day resolution of time-critical issues.
- Translated complex client requirements into executable project plans, maintaining zero missed client commitments throughout the tenure.
- Standardised handoff documentation to reduce coordinator ramp time and repeat escalations for known issue types, contributing to improved team throughput.
- Used performance data to identify recurring workflow gaps and improve output consistency across the team.
- Mentored junior coordinators through structured knowledge-transfer programs and supported capability development within the coordination team.
Sep 20222 yrs 7 mosMar 2025
Bengaluru, Karnataka, India
Senior escalation owner for global night-shift operations, coordinating time-critical delivery across multiple enterprise accounts where SLA performance directly affected client commitments.
- Promoted within the first year to take on senior escalation ownership for global night-shift operations.
- Used Jira and MS Excel for end-to-end project tracking, improving delivery visibility and identifying opportunities to reduce manual effort for stakeholders.
- Delivered multiple high-visibility flagship projects on schedule with zero SLA breaches, protecting client commitments and long-term relationships.
- Took on additional shift-management responsibilities during a high-pressure organisational transition, helping stabilise operations and reduce unplanned escalations.
- Built and maintained cross-functional communication channels between day and night operations, reducing issue-resolution time by 40% and improving handoffs.
Feb 20211 yr 8 mosSep 2022
Bengaluru, Karnataka, India
Owned the production pipeline, scheduling and workload coordination for the US shift, operating independently without shift supervision.
- Managed scheduling and workload distribution across the production pipeline, reducing client-facing delays by 80% within the first three months.
- Operated as the sole delivery point for the US shift, maintaining zero unplanned gaps in output or coverage throughout the tenure.
- Coordinated priorities and delivery requirements independently across a time-zone-dependent operating environment.
- Recognised with the Monthly Oscar Award for outstanding reliability, delivery consistency and contribution to team performance.
Jul 20202 mosAug 2020
Bengaluru, Karnataka, India
Manaswi’s AI Stack
Education
Bachelor of Science - BS, Biotechnology
St. Josephs Arts & Science College, PB 27094, Lalbhag Rd,Bangalore-27 (Autonomous)
20173 yrs2020
kendriya vidyalaya
20115 yrs2016
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