Headline

Business Transformation | Change Management Catalyst | Driving Outcomes | PMP, PgMP, Lean Six Sigma Master Black Belt

About

I am a dynamic business leader with 20+ years of experience driving the full lifecycle of strategic, highly complex transformation projects critical to company's objectives and operational efficiency. Recognized for strategic thinking, exceptional execution, and strong leadership, I drive significant change and deliver tangible results—often leading cross-functional teams and global stakeholders to ensure alignment with company goals. Passionate about building AI-ready organizations, I strengthen resilience, agility, and innovation through structured governance, process automation, and transformative leadership. I specialize in Strategic Program Leadership, E2E Process Automation using RPA, AI, Celonis, Signavio, Service Now, Next Gen ERP, SAP Ariba Suites of Tools and operational optimization with cost reductions across key finance processes—generating average annual savings of €2-3M across business units and functions. I motivate high-performing global teams, embrace cultural diversity, and lead with clear purpose and vision. With expertise in stakeholder management, program recovery, and sustainable solutions, I serve as a trusted advisor and problem solver. Prior to Nokia, I worked at Ericsson, Wipro, and HAL (Hindustan Aeronautics Limited), holding project management responsibility for the NG Order Management Solution for Portugal Telecom, O&M for NMS, and team leadership for the Mobile Commerce Platform, Billing Mediation Platform, OSS, and implementation of protocols like FTAM, P2P, and X.25.

Location

Greater Delhi Area

AI stack

antigravity

cursor

opencode

Work experience

Digital Transformation Senior Manager at Nokia, Jan 2023 - Present · 3 yrs 8 mos, Gurugram, Haryana, India, • Strategic Program Leadership & Digital Transformation: Translate Nokia's strategic priorities into well-defined program scopes, objectives, and deliverables for 20+ strategic, digitalization, automation initiatives with annual run-rate savings of multi million Euro through significant vendor cost reduction. Designed roadmap & deployed touchless, digital, state-of-the-art solutions in Sourcing, Procure to Order, Accounts Payable, Digital Travel Services, Order to Cash using Agentic AI, , LLM GW, Gen AI, Software supplier AI solution (e.g. CLM), SAP ARIBA functionality, Robotic Process Automation (RPA), Service orchestration. • Operational Excellence & Process Optimization: Spearheaded multiple projects to improve Working Capital by 30%, Reduced Tax and compliance leakage saving €1.3M/year, Improved Touchless processing reducing BPO & internal cost by €500K/year • Led key initiatives to standardize, simplify, and digitalize the E2E S2P (Source to Pay) process using Value Stream Redesign methodology. Process mapped at L4 level in Signavio (BPMN), thereby creating MVP, Process Lead Time Simulation, KPI Tree, developed digital automation roadmap & defined SOP/Playbook.

Head of Source to Pay Solution Engagement at Nokia, Jan 2023 - Jan 2024 · 1 yr 1 mo, Global, • Lead a team of talented project management/Black Belt professionals for various improvement initiatives under Source to Pay bringing several mEuro saving in Nokia Operations using Six Sigma Methodologies, Process Mining Capabilities.

Senior Master Black Belt Program Manager at Nokia, Oct 2019 - Dec 2022 · 3 yrs 3 mos, Gurugram, Haryana, India, • Enhanced the E2E HWS Repair and Return capabilities to reduce the rejection rate by 5% saving 1 mE/year increasing customer (Idea Cellular) satisfaction significantly. • 50% reduction of the RNP (Repair Not Possible) Radio Modules for Bharti customer with annualized saving 768 KE. • Improved & standardized end-to-end ION Optics Delivery Process to reduce optics delivery lead time by 20% • Rapid intervention to assess market share loss for SMART and OPTUS (APJ Market), conducted RCA for VF Code Red (VoLTE outages)

Business Performance Manager at Nokia Siemens Networks, Jan 2008 - Jan 2010 · 2 yrs 1 mo, On-site, • Led Concept definition and transformation of Operational Business Management practices (i.e. planning, reporting, assessment & improvement), mandatory & supplementary Key Performance Indicators (KPI’s) • Program Director of strategic global Business Improvement and Transformation Program engaged with Services Leadership Team members, peer Senior Managers and Content Experts to drive services KPIs.

Project Manager at WIPRO TECHNOLOGIES, May 2004 - Dec 2008 · 4 yrs 8 mos, Gurgaon, • Implemented NG Order Management Solution for Portugal Telecom. Managed a team of 50 People with complete E2E Fixed Price Project Management responsibility • Converged CDMA/UMTS O&M (NMS): Experimented various Defect Propagation Model, Defect Prevention Model along with Software Reliability Engineering, Project & Process Performance Models.

Development Team Lead at Ericsson, Dec 1999 - Jan 2003 · 3 yrs 2 mos, On-site, • Mobile Commerce Platform: Complete ownership of EA (External account) development for Hong Kong Release • Billing Mediation Platform: Actively participated on sub system design, database script generation, writing stored procedures, views, development of test cases, unit testing, integration testing of this module. • Operating Support System: Built prototype using OSS/J APIs like Service Activation API and Trouble ticketing as a designer, Built the architecture and implemented the prototype. Using Service Activation API we are able to connect to Mobile Applications and use the services like charging, Administration etc. • Implemented Prototype for collector based on FTAM protocol, Point to point X.25 communication

System Engineer at Hindustan Aeronautics Limited, 1996 - 1999 · 3 yrs, On-site, • Simulation of Data Link Protocol for a Wire line System: Implemented complete handshake procedure to initiate protocol establishment phase. Here parameter negotiation / indication between two communicating entities undertaken. • Simulation and validation of DARIN Navigation System: Designed simulation environment for validation of platform electronics using Wayne Kerr 930 automatic test equipment.

Education

MBA, Strategy, Operations, Faculty of Management Studies - University of Delhi

BE, Electronics & Communication Engg, Maulana Azad National Institute of Technology