Headline

Service Desk Technician at Cubic Transportation Systems

About

Hi, I’m an IT support professional with over 3.7 years of experience helping users solve hardware, software, and network issues. I’ve worked with Microsoft 365, Active Directory, Azure, Intune, Windows OS, and Exchange admin, and I’m familiar with tools like ServiceNow. What drives me is the mix of problem-solving and people. I enjoy digging into issues, figuring out what went wrong, and making sure it doesn’t happen again. I also love sharing what I learn—whether it’s helping a teammate or improving documentation for the whole team. I enjoy troubleshooting, learning new technologies, and making tech easier for people. I’m looking for opportunities in forward-thinking teams where I can grow, take on new challenges, and keep improving the user experience.

Location

Hyderabad

AI stack

aistudio

anthropic apis

antigravity

claude code

codex

cursor

Work experience

Service Desk Technician at Cubic Transportation Systems, Jan 2026 - May 2026 · 5 mos, Hyderabad, Telangana, India, Service Desk Analyst | Cubic Transportation Systems * Monitored device alerts and system status using Power BI dashboards to identify issues and track device performance. * Created and managed work orders and dispatch tickets in ServiceNow to ensure timely handling of reported issues. * Coordinated with the technician dispatch team to arrange service visits and facilitate the resolution of device-related issues. * Tracked incident and work order status, maintained accurate ticket information, and followed up on pending issues. * Monitored alerts and escalated issues when required to support timely resolution within agreed SLAs.

Technical Services desk 2 at Unisys, May 2023 - Oct 2025 · 2 yrs 6 mos

Customer Service Representative 4 at Unisys, Mar 2022 - May 2023 · 1 yr 3 mos

Education

Bachelor of Technology - BTech, Computer Science, sridevi women's engineering college