Headline

ITSM Manager | Problem Manager | Major Incident Manager | ITIL v4 | ServiceNow | Incident & Change Management | Global Operations | Team Leadership

About

ITSM professional with 10+ years of experience in Incident Management, Major Incident Management, Problem Management, and Change Management. Experienced in leading global operations, managing P1/P2 incidents, facilitating RCA, driving service improvements, and ensuring SLA compliance. Skilled in ServiceNow, Fresh service, ITIL, stakeholder management, and cross-functional team leadership. Passionate about improving operational excellence and delivering high-quality IT services. Currently exploring opportunities as an ITSM Manager, Problem Manager, Major Incident Manager, or Service Delivery Manager. Team Player / Team Lead / ITSM / Team Handling / IT Administration /Major Incident Management / Team Handling / SLA Management / Escalation Management / People Management / Problem Management / Change Management / Incident Management / Root Cause Analysis.

Location

Greater Bengaluru Area

AI stack

claude

gemini

github copilot

ChatGPT

ChatGPT Images

Work experience

Specialist at LTIMindtree, Aug 2024 - Present · 2 yrs 2 mos, Bangalore Urban, Karnataka, India, IT Service management (ITIL), including management of incidents, problem, change, release and configuration and IT assets management. IT Service management (ITIL), including management of incidents, problem, change, release and IT assets management. Managing the Crisis, Escalation and Major Incident Management Process, ensuring that the logged major incidents are updated, authorizing, expediting, and resolving with the scope of Service Level Agreement. Expert in conducting root cause analysis to determine the underlying factors contributing to incidents and escalations. Focal point of contact for Client, attending Meetings & Presentations on status calls for feedback, updates, problem descriptions, process changes, service and instrumental in decision making.

Associate Information Technology Consultant at ITC Infotech, Jan 2015 - Jun 2021 · 6 yrs 6 mos, Bangalore

Senior Associate at Collabera Inc., Oct 2011 - Jun 2014 · 2 yrs 9 mos, Bangalore Urban, Karnataka, India

Education

BCA; Bachelor, Computer Applications, Guru Ghasidas University

Intermediate, Science, C.B.S.E. Board