Headline

Customer Support Executive | Full Stack Developer | Passionate About Technology & User Experience

About

Hi, I’m Mahima Jadhav 🙂 I work where communication meets problem-solving. By profession, I’ve built my experience in customer support — understanding people, resolving concerns, and staying calm when things get complicated. Along the way, curiosity pulled me toward technology. I recently completed a Full Stack Development Internship at Cognifyz Technologies, which expanded my perspective on how digital products actually work behind the scenes. I’m also certified in AI Tools and ChatGPT, and I enjoy exploring smarter, more efficient ways of working and thinking. I like challenges, continuous learning, and situations that push me to grow. If there’s something new to figure out, improve, or solve — I’m naturally drawn to it. Always open to meaningful opportunities and interesting conversations.

Location

Indore

Work experience

Operations Team Member at Teleperformance, Jan 2024 - Present · 2 yrs 7 mos, Indore, Madhya Pradesh, India

Full Stack Development Intern at Cognifyz Technologies, Jan 2026 - Feb 2026 · 2 mos, Nagpur, Maharashtra, India, • Completed Full Stack Development Internship at Cognifyz Technologies • Gained exposure to development concepts and workflows • Strengthened logical thinking and problem-solving abilities • Demonstrated consistency, attention to detail, and willingness to learn

Customer Support Executive at Teleperformance, Jan 2024 - Jan 2026 · 2 yrs 1 mo, Handled inbound and outbound customer interactions via voice process. Resolved customer queries efficiently, improving CSAT. Maintained AHT, FCR, and quality scores. Managed irate customers professionally. Ensured accurate data entry.

Assistant Manager at Swastika Investmart Limited, Jul 2022 - Jan 2024 · 1 yr 7 mos, Indore, Madhya Pradesh, India

Education

Bachelor of Computer Applications, Computer Programming, Specific Applications, Sanskar College of Prof. Studies, Dhar Road, Indore

Bachelor of Computer Applications, Institute of Engineering & Technology DAVV, Indore