---
title: "Mahim Kamath - Manager, Community in Bengaluru | Tal"
description: "Meet Mahim Kamath, Enterprise Operations & Experience Manager | GCC Strategy, Account Management, Customer Success | Building High-Performing, Customer-Obsessed Teams based in Bengaluru. AI stack includes gemini, meta, and notion."
image: "https://tal.club/meet/mahim-kamath/share-image"
---

# Mahim Kamath on Tal

## Headline

Enterprise Operations & Experience Manager \| GCC Strategy, Account Management, Customer Success \| Building High\-Performing, Customer\-Obsessed Teams

## About

Strategic Management\- IIM\-A \|Dual masters graduate\- MBA and Masters in International Tourism & Hospitality Management\| Certified Lean Six Sigma Green Belt\| Certified ISO 45001:2018 Internal Auditor •Pragmatic, punctilious and a stickler for detail\. •Gregarious community builder, adept communicator, consummate professional, efficient leader, and an all\-out go\-getter\. •Proven ability to yield results and exceed targets\. •Here to build a professional network to forge meaningful connections\.

## Location

Bengaluru

## AI stack

gemini

meta

notion

openai

ChatGPT

## Work experience

Manager, Community at WeWork India, Apr 2024 \- Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Senior Lead & Operations SME, Community at WeWork India, Jul 2022 \- Mar 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India, \- Foster a welcoming community by organizing events and building member relationships\. \- Ensure smooth building operations and maintain high standards of cleanliness\. \- Drive growth and promote WeWork’s service offerings\. \- Support the Community Manager and Community Team as directed\. Building Operations and Management: \- Oversee cleanliness and pantry duties with Community Service Associates\. \- Resolve SalesForce tickets and maintenance requests promptly\. \- Conduct quality control walkthroughs to identify and address issues\. \- Manage landlord relations and building access\. \- Oversee food and beverage quality and vendor orders\. \- Prepare expense reports and budgets for review\. \- Organize move\-in and move\-out schedules to minimize disruptions\. \- Conduct reviews of building documents and assist in strategic decision\-making\. \- Training Community Associates, Sr\. Associates and Leads to conduct walkthroughs and reporting\. Sales: \- Assist with member tours and follow\-up on prospective members\. \- Network with local organizations to promote WeWork and identify potential members\. \- Facilitate referrals to other WeWork locations as needed\. Hospitality: \- Build relationships with members and understand their needs\. \- Create opportunities for member connections\. \- Plan and oversee professional development events based on member requests\. \- Ensure a welcoming experience for all members and guests while maintaining security\. \- Recommend best practices to enhance member experience, operations, and training\.

Lead, Community at WeWork India, Jan 2021 \- Jul 2022 · 1 yr 7 mos, Bangalore Urban, Karnataka, India

Executive Assistant to Managing Director & Hospitality Coordinator at MRG Group, Feb 2019 \- Aug 2019 · 7 mos, Bengaluru, Karnataka, India, Provided high\-level administrative support to the Managing Director of a leading hospitality company with a portfolio of 8 boutique hotels, 2 luxury hotels and multiple award winning restaurants across India, with many more new units in the pipeline\. • Shadowed the Vice\-President of Hospitality on a daily basis as Hospitality POC\. • Managed expense reports, budgets, MIS reports and productivity across all units\. • Supervision of follow\-ups and ensuring deadlines are met\. • Daily evaluation of business reports, forecast reports and correspondence with senior and top level management\. • Execution of daily audits/surprise audits to ensure smooth daily operations across all units\. • Actively engaged in Sales Calls and MarCom activities\. • Content writing across different online portals for the various hotels\. • Assisted with Human Resource functions such as training, revision of SOPs and orientation/induction procedures\. • Conducted research to prepare, gather and proof briefing materials and agendas for all executive\-level meetings\. • Extended overall support for maintenance of organizational culture and employee morale\. • A trusted collaborator and resource, providing seamless support to meet all executive needs\.

Front Office Executive at Conrad Bengaluru, Sep 2018 \- Feb 2019 · 6 mos, Bengaluru, India, • Head of Concierge and Bell\-Desk operations for the 285 keys property\. • Contributed to Arrival and Departure experiences through check\-in and check\-out operations, billing, and post departure communication with guests\. • Executed Revenue Maximization and realized budgets on a monthly basis that were set for the sub\-department\. • Correspondence with every single in\-bound guest\. • Special arrangements and requests as per guest needs\. • Liaised and first point of contact for bookers, vendors and external service providers, having delivered exceptional services while ensuring timely completion of payments\. • Worked closely with other departments such as Reservations, Business Development, Sales, MarCom and Finance on a daily basis\. • Closed Medallia YTD scores of Concierge at 85\.4 and for Bell Desk at 79\.3, the highest SALT \(Satisfaction And Loyalty Tracker\) score in entire property of Conrad Bengaluru for 2018\-19\. Achieved full 100% score for months of July to November based on guest experience and feedback\.

Front Office Associate at Conrad Bengaluru, Feb 2018 \- Sep 2018 · 8 mos, Bengaluru, India, • Trained and became well versed with OnQ Property Management System\. • Completed Front Office online coursework and training modules through Hilton Worldwide University\. • Executed check\-in, check\-out and billing formalities\. • Extensive interactions with guests on a daily basis delivering exceptional services\. • Active role in Guest Relations through e\-correspondence and personal interactions with every single guest\. • Took charge of the Concierge and Bell Desk\.

Professeur de Français at Ebenezer International School, Oct 2014 \- Mar 2016 · 1 yr 6 mos, Bengaluru Area, India, • Tutored children from elementary school up to high school\. • This involved daily lessons with carefully curated lesson plans, fun learning activities incorporating technology, and weekly assessments\. • Structured and set question papers along with answer keys for assessments and examinations\. • IGCSE O\- Level oral and aural examination moderator\. • Host and EmCee for Annual Day, Founder's Day, Sports Day, Graduation\. • Proactively engaged in personality development exercises with all students\. • Yielded 100% pass rate for final examinations\.

Project Coordinator at Bengaluru Needs You, by Prof\. M\.V\. Rajeev Gowda, Mar 2014 \- Oct 2014 · 8 mos, Bengaluru, India, • Curated and co\-ordinated educational and internship modules such as the Political Action Internship, Environmental Action Internship and Urban Action Internship\. • Moderated workshops for school children and young adults highlighting major civic issues, roles of a responsible citizen, and our constitutional rights\. • Led the social media campaigning team by moderating and creating content\. • Organized and participated in Clean\-Up Drives in tie up with The Ugly Indian across Bengaluru\. • Co\-created a documentary highlighting the garbage landfill issue encountered in Bengaluru in 2014\.

## Education

Executive Program in Strategic Management, Indian Institute of Management Ahmedabad

MBA and MITHM, Business Administration, Management & Operations \| Hospitality & Tourism Management, James Cook University \(Singapore Campus\)

[View the original profile](https://tal.club/meet/mahim-kamath)

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