Headline

Enterprise Operations & Experience Manager | GCC Strategy, Account Management, Customer Success | Building High-Performing, Customer-Obsessed Teams

About

Strategic Management- IIM-A |Dual masters graduate- MBA and Masters in International Tourism & Hospitality Management| Certified Lean Six Sigma Green Belt| Certified ISO 45001:2018 Internal Auditor •Pragmatic, punctilious and a stickler for detail. •Gregarious community builder, adept communicator, consummate professional, efficient leader, and an all-out go-getter. •Proven ability to yield results and exceed targets. •Here to build a professional network to forge meaningful connections.

Location

Bengaluru

AI stack

gemini

meta

notion

openai

ChatGPT

Work experience

Manager, Community at WeWork India, Apr 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Senior Lead & Operations SME, Community at WeWork India, Jul 2022 - Mar 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India, - Foster a welcoming community by organizing events and building member relationships. - Ensure smooth building operations and maintain high standards of cleanliness. - Drive growth and promote WeWork’s service offerings. - Support the Community Manager and Community Team as directed. Building Operations and Management: - Oversee cleanliness and pantry duties with Community Service Associates. - Resolve SalesForce tickets and maintenance requests promptly. - Conduct quality control walkthroughs to identify and address issues. - Manage landlord relations and building access. - Oversee food and beverage quality and vendor orders. - Prepare expense reports and budgets for review. - Organize move-in and move-out schedules to minimize disruptions. - Conduct reviews of building documents and assist in strategic decision-making. - Training Community Associates, Sr. Associates and Leads to conduct walkthroughs and reporting. Sales: - Assist with member tours and follow-up on prospective members. - Network with local organizations to promote WeWork and identify potential members. - Facilitate referrals to other WeWork locations as needed. Hospitality: - Build relationships with members and understand their needs. - Create opportunities for member connections. - Plan and oversee professional development events based on member requests. - Ensure a welcoming experience for all members and guests while maintaining security. - Recommend best practices to enhance member experience, operations, and training.

Lead, Community at WeWork India, Jan 2021 - Jul 2022 · 1 yr 7 mos, Bangalore Urban, Karnataka, India

Executive Assistant to Managing Director & Hospitality Coordinator at MRG Group, Feb 2019 - Aug 2019 · 7 mos, Bengaluru, Karnataka, India, Provided high-level administrative support to the Managing Director of a leading hospitality company with a portfolio of 8 boutique hotels, 2 luxury hotels and multiple award winning restaurants across India, with many more new units in the pipeline. • Shadowed the Vice-President of Hospitality on a daily basis as Hospitality POC. • Managed expense reports, budgets, MIS reports and productivity across all units. • Supervision of follow-ups and ensuring deadlines are met. • Daily evaluation of business reports, forecast reports and correspondence with senior and top level management. • Execution of daily audits/surprise audits to ensure smooth daily operations across all units. • Actively engaged in Sales Calls and MarCom activities. • Content writing across different online portals for the various hotels. • Assisted with Human Resource functions such as training, revision of SOPs and orientation/induction procedures. • Conducted research to prepare, gather and proof briefing materials and agendas for all executive-level meetings. • Extended overall support for maintenance of organizational culture and employee morale. • A trusted collaborator and resource, providing seamless support to meet all executive needs.

Front Office Executive at Conrad Bengaluru, Sep 2018 - Feb 2019 · 6 mos, Bengaluru, India, • Head of Concierge and Bell-Desk operations for the 285 keys property. • Contributed to Arrival and Departure experiences through check-in and check-out operations, billing, and post departure communication with guests. • Executed Revenue Maximization and realized budgets on a monthly basis that were set for the sub-department. • Correspondence with every single in-bound guest. • Special arrangements and requests as per guest needs. • Liaised and first point of contact for bookers, vendors and external service providers, having delivered exceptional services while ensuring timely completion of payments. • Worked closely with other departments such as Reservations, Business Development, Sales, MarCom and Finance on a daily basis. • Closed Medallia YTD scores of Concierge at 85.4 and for Bell Desk at 79.3, the highest SALT (Satisfaction And Loyalty Tracker) score in entire property of Conrad Bengaluru for 2018-19. Achieved full 100% score for months of July to November based on guest experience and feedback.

Front Office Associate at Conrad Bengaluru, Feb 2018 - Sep 2018 · 8 mos, Bengaluru, India, • Trained and became well versed with OnQ Property Management System. • Completed Front Office online coursework and training modules through Hilton Worldwide University. • Executed check-in, check-out and billing formalities. • Extensive interactions with guests on a daily basis delivering exceptional services. • Active role in Guest Relations through e-correspondence and personal interactions with every single guest. • Took charge of the Concierge and Bell Desk.

Professeur de Français at Ebenezer International School, Oct 2014 - Mar 2016 · 1 yr 6 mos, Bengaluru Area, India, • Tutored children from elementary school up to high school. • This involved daily lessons with carefully curated lesson plans, fun learning activities incorporating technology, and weekly assessments. • Structured and set question papers along with answer keys for assessments and examinations. • IGCSE O- Level oral and aural examination moderator. • Host and EmCee for Annual Day, Founder's Day, Sports Day, Graduation. • Proactively engaged in personality development exercises with all students. • Yielded 100% pass rate for final examinations.

Project Coordinator at Bengaluru Needs You, by Prof. M.V. Rajeev Gowda, Mar 2014 - Oct 2014 · 8 mos, Bengaluru, India, • Curated and co-ordinated educational and internship modules such as the Political Action Internship, Environmental Action Internship and Urban Action Internship. • Moderated workshops for school children and young adults highlighting major civic issues, roles of a responsible citizen, and our constitutional rights. • Led the social media campaigning team by moderating and creating content. • Organized and participated in Clean-Up Drives in tie up with The Ugly Indian across Bengaluru. • Co-created a documentary highlighting the garbage landfill issue encountered in Bengaluru in 2014.

Education

Executive Program in Strategic Management, Indian Institute of Management Ahmedabad

MBA and MITHM, Business Administration, Management & Operations | Hospitality & Tourism Management, James Cook University (Singapore Campus)