Mahi Adhikari profile photo 1 on Tal

Mahi Adhikari

Data Analyst @ Hexaware | AI/LLM Developer & Data Analytics | Power BI | LangChain | RAG | Azure OpenAI

Rudrapur

2+ years of work experience

Hexaware Technologies
Oct 20241 yr 9 mosPresent

Navi Mumbai, Maharashtra, India

• Built Power BI dashboards and DAX-based KPI tracking solutions for call center operations, monitoring AHT, FCR, CSAT, adherence, and agent performance across multiple processes. • Built an AI-powered Text-to-SQL chatbot using Python, FastAPI, SQL Server, and Azure OpenAI GPT-4o, enabling business users to query operational databases using natural language. • Collaborated on enterprise AI/LLM solutions foroperational analytics by contributing to prompt engineering, KPI interpretation logic, and analytics-driven workflows. • Automated recurring reporting workflows using SQL, Python, and Excel, improving reporting efficiency and reducing manual effort. • Conducted trend, variance, and root cause analysis to identify process optimization opportunities and operational insights. • Conducted root cause analysis on call center KPI failures for HDFC, PhonePe, and Woolworths — diagnosing AHT drivers, adherence collapses, and agent performance gaps using Power BI.
Aryabhatta Research Institute of Observational Sciences
Aug 20233 mosOct 2023

Hybrid

• Built a scientific data management interface using SQL, JavaScript, and CSS to improve accessibility for researchers. • Applied data analysis techniques to make datasets more usable for scientific study.
Graphic Era Hill University
Apr 20234 mosJul 2023

Hybrid

• Conducted research on Neuro-Fuzzy Prediction Models for water quality forecasting. • Published findings in an IEEE research paper, highlighting applications of machine learning in environmental science.
Corbett Halchal
Dec 20223 mosFeb 2023

Hybrid

• Developed and deployed web-based applications to streamline data sharing. • Assisted with front-end design and database workflows.

Education

Graphic Era Hill University

Bachelor of Technology - BTech, Computer Science

Graphic Era Hill University

20204 yrs2024

12th CBSE, Junior High/Intermediate/Middle School Education and Teaching

Holy Child School Rudrapur

20191 yr2020

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Headline

Data Analyst @ Hexaware | AI/LLM Developer & Data Analytics | Power BI | LangChain | RAG | Azure OpenAI

About

Building AI applications that turn enterprise data into actionable insights. I work at the intersection of Generative AI, LLM Engineering, and Data Analytics, with experience developing AI-powered solutions for business and operational use cases. Currently at Hexaware Technologies, I contribute to both analytics and AI initiatives, ranging from Power BI and SQL-based KPI reporting to building LLM-powered applications using LangChain, Azure OpenAI, FastAPI, vector search, and Retrieval-Augmented Generation (RAG). Some of the solutions I’ve worked on include: • AI-powered Text-to-SQL analytics chatbots • Semantic talent matching systems using vector search • Hybrid SQL + RAG retrieval applications • RBAC-secured enterprise AI APIs with AES token authentication • LLM-driven KPI analysis and reporting automation My focus in building practical AI systems that solve real business problems through intelligent retrieval, natural language interfaces, and data-driven decision-making. Tech Stack: Python | LangChain | Azure OpenAI | FastAPI | RAG | FAISS | Vector Search | HuggingFace | Groq | Prompt Engineering | SQL | Power BI | DAX

Location

Rudrapur

Work experience

Data Analyst at Hexaware Technologies, Oct 2024 - Present · 1 yr 9 mos, Navi Mumbai, Maharashtra, India, • Built Power BI dashboards and DAX-based KPI tracking solutions for call center operations, monitoring AHT, FCR, CSAT, adherence, and agent performance across multiple processes. • Built an AI-powered Text-to-SQL chatbot using Python, FastAPI, SQL Server, and Azure OpenAI GPT-4o, enabling business users to query operational databases using natural language. • Collaborated on enterprise AI/LLM solutions foroperational analytics by contributing to prompt engineering, KPI interpretation logic, and analytics-driven workflows. • Automated recurring reporting workflows using SQL, Python, and Excel, improving reporting efficiency and reducing manual effort. • Conducted trend, variance, and root cause analysis to identify process optimization opportunities and operational insights. • Conducted root cause analysis on call center KPI failures for HDFC, PhonePe, and Woolworths — diagnosing AHT drivers, adherence collapses, and agent performance gaps using Power BI.

Intern at Aryabhatta Research Institute of Observational Sciences, Aug 2023 - Oct 2023 · 3 mos, Hybrid, • Built a scientific data management interface using SQL, JavaScript, and CSS to improve accessibility for researchers. • Applied data analysis techniques to make datasets more usable for scientific study.

Research Trainee at Graphic Era Hill University, Apr 2023 - Jul 2023 · 4 mos, Hybrid, • Conducted research on Neuro-Fuzzy Prediction Models for water quality forecasting. • Published findings in an IEEE research paper, highlighting applications of machine learning in environmental science.

Project Intern at Corbett Halchal, Dec 2022 - Feb 2023 · 3 mos, Hybrid, • Developed and deployed web-based applications to streamline data sharing. • Assisted with front-end design and database workflows.

Education

Bachelor of Technology - BTech, Computer Science, Graphic Era Hill University

12th CBSE, Junior High/Intermediate/Middle School Education and Teaching, Holy Child School Rudrapur