---
title: "Maheshwar Shedasale - Technical Support Professional in Navi Mumbai | Tal"
description: "Meet Maheshwar Shedasale, Remote Technical Support Specialist at IBM India Pvt. Ltd. based in Navi Mumbai."
image: "https://tal.club/meet/maheshwar/share-image"
---

# Maheshwar Shedasale on Tal

## Headline

Remote Technical Support Specialist at IBM India Pvt\. Ltd\.

## About

IT professional with a Bachelor’s degree focused in Instrumentation Engineering from Pune University\. A result\-oriented professional with over 7\+ years of experience in Storage System Administration\. Hands\-on experience in IBM, HItachi & EMC Enterprise and Mid\-range Storage system\. Expertise in installing, configuring Brocade SAN Switch\. Managed various Replication services: MM, GM, Flash copy, HUR, DELTA, GAD, SYNCIQ\. Maintain and maximize the storage infrastructure providing optimal availability, performance and disaster recovery readiness\. Skilled in managing SAN storage including the setup of aggregates, logical volumes and presentation to windows/AIX hosts\. Excellence in analyzing information system needs, evaluating end\-user requirements, Upgrade Systems, monitoring performance and evaluate trends and needs and troubleshooting\. Strong exposure in installation and troubleshooting of SAN storage systems\. Proficient in troubleshooting & resolving issues in enterprise storage environment\. Install/configure Copy service Manager \(CSM\) tool to provide continuous data protection and remote replication for recovery\. Expert in suggesting appropriate business as well as technology\-based solutions for enhancing functional efficiency of the organization and achieving business excellence\.

## Location

Navi Mumbai

## Work experience

Technical Support Professional at IBM, Jan 2023 \- Present · 3 yrs 6 mos, Pune, Maharashtra, India, Leading provider of information technology and services, specializing in hardware and software solutions\. Provide expert technical support for IBM DS8000 storage, ensuring system stability, optimal performance, and prompt issue resolution\. Troubleshoot hardware, firmware, and software issues, including configurations like Global Mirror, Metro Mirror, Flash Copy, and Safeguarded Copy\. Perform log analysis and root cause investigations \(RCA\) to identify and implement solutions for complex problems\. Use AOS and RSC for remote diagnostics and proactive issue resolution\. Collaborate with IBM Development, Field Engineers, and Global Support teams to address escalations and improve system functionality\. Manage firmware and microcode updates to maintain system security, stability, and performance\. Optimize IOPS, latency, and RAID configurations for enhanced storage efficiency and reliability\. Document incidents, solutions, and troubleshooting steps to improve team knowledge and support efficiency\. Follow ITIL best practices for incident management, change control, and continuous process improvements\. Train and mentor team members, boosting their expertise and service quality\.

Delivery Analyst at IBM, May 2021 \- Jan 2023 · 1 yr 9 mos, Mumbai, Maharashtra, India, Storage/San Administrator: Leading provider of information technology and services, specializing in hardware and software solutions\. Managed and optimized SAN and storage solutions to ensure data integrity, availability, and performance\. Installed, configured, and maintained IBM DS8886/DS8950 storage, managing storage allocation via DSCLI\. Managed SAN storage, including logical volume setup and presentation to Windows, AIX, and Linux hosts\. Led data migrations across AIX, Linux, and Windows with minimal downtime\. Configured IBM Copy Services Manager \(CSM\) for continuous data protection and disaster recovery\. Used IBM Spectrum Control for reporting, alert setup, and capacity management\. Upgraded firmware, monitored performance trends, and ensured infrastructure stability\. Implemented Sync and Async replication for high\-availability applications\. Collaborated with AIX/Unix admins to resolve storage\-related performance issues\. Ensured smooth infrastructure upgrades and minimal operational disruption\. Maintained technical documentation and ensured compliance with company standards\. Coordinated with cross\-functional teams to meet SLA targets and ensure system uptime\.

System Administrator at Tata Consultancy Services, May 2019 \- May 2021 · 2 yrs 1 mo, Thane mumbai, Leading multinational information technology services and consulting company\. Managed storage administration tasks across multiple vendors, including Hitachi, DELL EMC, NetApp, IBM, and Brocade\. Performed storage allocation and reclamation from enterprise storage systems, such as EMC Unity 600F, IBM Storwize V7000, Hitachi G800, G600, and HUSVM\. Collaborated with Windows and VMware teams to troubleshoot RDM \(Raw Device Mapping\), VMware storage integration, and SAN performance issues\. Provided on\-site support for data center operations, managing infrastructure deployments, storage upgrades, and maintenance\. Hands\-on experience with Remedy Ticketing System and Change Management Tools, ensuring seamless incident resolution and change implementation\. Conducted daily data center administration, including hardware monitoring, capacity planning, and documentation of storage environments\. Troubleshot SAN connectivity and performance issues, optimizing storage availability and response times\.

Customer Support Engineer at PENTAGON SYSTEM AND SERVICES PVT\. LTD, Mar 2016 \- Apr 2019 · 3 yrs 2 mos, Mumbai Area, India, Installation and initial configuration of IBM Enterprise and mid\-range storage systems, including IBM System Storage DS8000 series, Storwize V7000, and V7000 Unified\. Installation and initial configuration of IBM Enterprise Tape Libraries, such as TS3500 and TS4500\. Log analysis for troubleshooting hardware\-related issues\. Worked on multiple client projects, including TCS, TATA AIA, MD India \(Mantralaya, Rajiv Gandhi Arogya Yojana\), SBI Bank, HUL, DOP, HDFC Bank, IDBI Bank, and Kotak Mahindra Bank\. Key activities: Hardware installation, initial configuration, primary \(L1\) troubleshooting, log analysis, and hardware MES\.

## Education

Bachelor's degree, Instrumentation Engineering, Savitribai Phule Pune University

[View the original profile](https://tal.club/meet/maheshwar)

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