Maheshwar Venkat profile photo 1 on Tal

Maheshwar Venkat

Principal PM @ Chargebee | SaaS | Ex-Freshworks, Vymo

Bengaluru

14+ years of work experience

Chargebee
Apr 20251 yr 8 mosPresent

Chargebee
May 20231 yr 11 mosMar 2025

Vymo
Sep 20202 yrs 8 mosApr 2023

Bengaluru, Karnataka, India

Freshworks
Jan 20182 yrs 7 mosJul 2020

Chennai, Tamil Nadu, India

- Responsible for the ATS(Applicant Tracking System) module, which accounts for the major portion of the total revenue of Freshteam HR Management Software - Owned mid-market readiness and built capabilities like Advanced Reporting, Tiered Approvals, Requisition Management, Unified Hiring and HRMS workflows that were key to converting high value deals - Helped Freshteam get to product-market fit in the SMB segment by identifying and delivering targeted features including Sourcing Partner Management(to address lack of inbound interest), DIY Automations(to address lack of dedicated TA bandwidth) which turned out to be first-in-segment capabilities, adopted by 1 in 3 customers till date - Identified and unlocked cross-sell opportunities with customers who were using Freshservice(ITSM software by Freshworks) for onboarding new hires. Built a Freshteam -Freshservice integration to capitalize on it, which became a highlight in our global user conference - Started fortnightly F2F(Feedback to Feature) sessions with the GTM team to prioritize product features/improvements to increase prospect to deal conversion. This has greatly helped us beat our best conversion numbers consecutively for the last 3 months - Led the ‘Customer Success Squad’ to stay on top of customer L2 issues and give a resolution in under two weeks. Currently piloting a process to give priority resolution in under one week for high impact issues(prospects in trial, high value customers etc.) - Identified UX issues in the most-used flows in the ATS and led the design revamp of Candidate Profile and Job kanban view to address runtime issues arising from information overload, multiple states and actions
Freshworks
Aug 20152 yrs 5 mosDec 2017

Greater Chennai Area

- Part of COO’s office(People Operations, later headed by the CPO) as Product/Program Manager to solve problems of communication, alignment and scaling culture as the company went through hyper-growth phase - Drove a number of cross functional projects(All Hands Meetings, Anonymous AMA with the CEO, Employee Onboarding and more) as part of People Operations, reporting to the COO - Formed and headed a 100 member team to launch University of Freshworks, a 6 week bootcamp for freshers(modeled after the acclaimed Google APM Program and Trilogy University). Reduced time to productivity by 50% in addition to creating highly engaged employees
Frilp (Turing Research Labs)
Jul 20132 yrs 1 moJul 2015

Chennai

- Headed Digital Marketing and worked on Growth Strategy at Frilp(a hyperlocal startup that helped discover of trusted businesses and services). - Acquired the first 100,000 users for Frilp Beta. - Reduced Cost of Acquisition from ~200 INR per user to ~40 INR per user(at a scale of 1k users per day)
Dec 20101 yr 7 mosJun 2012

- Built an online exam preparation portal for college students from scratch - It had 10k visits per week from our campus(CEG) - The portal served notes of department toppers, question papers and smart hacks to help students to crack exams in the last minute.

Education

College of Engineering, Guindy

Bachelor of Engineering (BE), Electronics and Communication Engineering

College of Engineering, Guindy

20094 yrs2013

High School

Barathi Vidya Bhavan

20018 yrs2009

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Headline

Principal PM @ Chargebee | SaaS | Ex-Freshworks, Vymo

About

Product Manager with 10+ years of experience in driving product-market fit, growth, and market expansion of SaaS products. Keen on being customer-focussed, running rapid iterations and delivering a delightful customer experience. Past: Early employee of Frilp. Headed User Acquisition and Digital Marketing at Frilp to acquire 100k+ users. Co-founded and ran a couple of startups in Ed-tech space while in college(ed-tech continues to a domain that interests me)

Location

Bengaluru

Work experience

Senior Manager of Product Management at Chargebee, Apr 2025 - Present · 1 yr 8 mos

Principal Product Manager at Chargebee, May 2023 - Mar 2025 · 1 yr 11 mos

Group Product Manager at Vymo, Sep 2020 - Apr 2023 · 2 yrs 8 mos, Bengaluru, Karnataka, India

Senior Product Manager, Freshteam at Freshworks, Jan 2018 - Jul 2020 · 2 yrs 7 mos, Chennai, Tamil Nadu, India, - Responsible for the ATS(Applicant Tracking System) module, which accounts for the major portion of the total revenue of Freshteam HR Management Software - Owned mid-market readiness and built capabilities like Advanced Reporting, Tiered Approvals, Requisition Management, Unified Hiring and HRMS workflows that were key to converting high value deals - Helped Freshteam get to product-market fit in the SMB segment by identifying and delivering targeted features including Sourcing Partner Management(to address lack of inbound interest), DIY Automations(to address lack of dedicated TA bandwidth) which turned out to be first-in-segment capabilities, adopted by 1 in 3 customers till date - Identified and unlocked cross-sell opportunities with customers who were using Freshservice(ITSM software by Freshworks) for onboarding new hires. Built a Freshteam -Freshservice integration to capitalize on it, which became a highlight in our global user conference - Started fortnightly F2F(Feedback to Feature) sessions with the GTM team to prioritize product features/improvements to increase prospect to deal conversion. This has greatly helped us beat our best conversion numbers consecutively for the last 3 months - Led the ‘Customer Success Squad’ to stay on top of customer L2 issues and give a resolution in under two weeks. Currently piloting a process to give priority resolution in under one week for high impact issues(prospects in trial, high value customers etc.) - Identified UX issues in the most-used flows in the ATS and led the design revamp of Candidate Profile and Job kanban view to address runtime issues arising from information overload, multiple states and actions

Associate Product Manager, People Operations at Freshworks, Aug 2015 - Dec 2017 · 2 yrs 5 mos, Greater Chennai Area, - Part of COO’s office(People Operations, later headed by the CPO) as Product/Program Manager to solve problems of communication, alignment and scaling culture as the company went through hyper-growth phase - Drove a number of cross functional projects(All Hands Meetings, Anonymous AMA with the CEO, Employee Onboarding and more) as part of People Operations, reporting to the COO - Formed and headed a 100 member team to launch University of Freshworks, a 6 week bootcamp for freshers(modeled after the acclaimed Google APM Program and Trilogy University). Reduced time to productivity by 50% in addition to creating highly engaged employees

Growth Hacker at Frilp (Turing Research Labs), Jul 2013 - Jul 2015 · 2 yrs 1 mo, Chennai, - Headed Digital Marketing and worked on Growth Strategy at Frilp(a hyperlocal startup that helped discover of trusted businesses and services). - Acquired the first 100,000 users for Frilp Beta. - Reduced Cost of Acquisition from ~200 INR per user to ~40 INR per user(at a scale of 1k users per day)

Co Founder at Benchmate, Dec 2010 - Jun 2012 · 1 yr 7 mos, - Built an online exam preparation portal for college students from scratch - It had 10k visits per week from our campus(CEG) - The portal served notes of department toppers, question papers and smart hacks to help students to crack exams in the last minute.

Education

Bachelor of Engineering (BE), Electronics and Communication Engineering, College of Engineering, Guindy

High School, Barathi Vidya Bhavan