Project Manager

Mumbai

On-site

Mumbai, Maharashtra, India

Thane, Maharashtra, India

Bachelor of Commerce - BCom, Accounting and Finance
University of Mumbai
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Senior Process Associate at Tata Consultancy Services, Dec 2023 - Present · 2 yrs 7 mos, Mumbai, Leading end-to end delivery of telecom services including Dedicated Internet Access (DIA), Ethernet Virtual Private Lines (EVPL), ELAN and Managed Services across multiple client engagements. Coordinate with cross-functional teams including engineering provisioning, field operations and vendors to ensure timely and quality service activation. Managing project lifecycle from initiation to closure, including planning execution, monitoring and post- implementation support. Serving as the primary point of contact for clients, ensuring clear communication, managing expectations and resolving escalations effectively. Facilitating regular status meetings and provide comprehensive reporting to internal stakeholders and clients. Develop and maintain detailed project plans, schedules and documentation to track milestone, deliverables and dependencies. Sales Support Engineer Dec 2023 – March 2024 Developed and maintained detailed project plans, schedules and documentation to track milestone, deliverables and dependencies. Managed and drove end-to-end project service delivery for Vendors, Channel Managers and Account Executives for opportunities for service enhancement. Streamlined billing adjustment processes for vendors and customers, facilitating efficient resolution through interdepartmental collaboration and approval acquisition. Worked with Solution Engineering, Product Engineering and Network Operations for setting up the service backbone for the customer and its implementation. Led team members and guide them for pre-sales duties like Quoting, Contracting and Order submitting, and help them in escalations where required.
Relationship Manager at ICICI Prudential AMC Ltd, May 2023 - Dec 2023 · 8 mos, On-site, Responsible for advising on suitable products as per Investors requirement, to be able to analyze the asset allocation of distributors to customize the approach in accordance for focused selling. Visibility with the investors through telephone calls, one to one meeting, regular dissemination of marketing material(fact sheets, brouchers), mailers, group meetings with the clients. Developing and implementing investment strategies aligned with client objectives and risk tolerance. Analyzing market trends, economic forecasts, and investment opportunities. Conducting research on various asset classes and investment instruments. Building and maintaining diversified investment portfolios.
Assistant Manager at Kotak Mahindra Bank, Jun 2022 - May 2023 · 1 yr, Mumbai, Maharashtra, India, Act as The primary point of contact for assigned high value wealth clients in the branch. Build and maintain strong client relationships and understood clients financial needs and provide tailored solutions. Ensure seamless deliver of banking products and services to clients, coordinate with internal teams and resolve complex client issues. Provided comprehensive client support for all banking transactions, encompassing deposits, withdrawals, and domestic/international remittances while maintaining strict adherence to regulatory standards
Customer Service Associate at ICICI Bank, Apr 2021 - May 2022 · 1 yr 2 mos, Thane, Maharashtra, India, Analyzed transaction patterns and identified potential fraud or compliance issues, proactively resolving disputes and minimizing financial losses for the bank. Ensured compliance with regulatory requirements and bank policies while investigating and resolving transaction disputes, mitigation financial risk and maintaining customer satisfaction. Adhered to strict regulatory guidelines e.g. Reg E, Visa/Mastercard rules while investigating and resolving customer transaction disputes, ensuring accuracy and compliance.
Bachelor of Commerce - BCom, Accounting and Finance, University of Mumbai