---
title: "mahesh shenoy pete - Technical Support Engineer in Bengaluru | Tal"
description: "Meet mahesh shenoy pete, Technical specialist based in Bengaluru."
image: "https://tal.club/meet/mahesh-shenoy-pete/share-image"
---

# mahesh shenoy pete on Tal

## Headline

Technical specialist

## About

Experienced Operations Analyst with a demonstrated history of working in the information technology and services industry\. Skilled in Incident Management, Service Delivery, Technical Support, Service\-Level Agreements \(SLA\), and IT Service Management\.

## Location

Bengaluru

## Work experience

Technical Support Engineer at BETSOL, Oct 2021 \- Apr 2023 · 1 yr 7 mos, Bangalore Urban, Karnataka, India, Handle escalations \(Betsol escalations\) , comply with severity 1 and 2 policies , ITIL policies , incident management , Non IT VMware escalations, Non IT Thin scale , Non IT Amazon workspace, Non IT Azure application support\.

Client Relationship Manager at ICICI Prudential Life Insurance Company Limited, Nov 2017 \- May 2018 · 7 mos, Bengaluru Area, India

Associate Relationship Manager at ICICI Prudential Life Insurance and Mutual Funds, Nov 2017 \- May 2018 · 7 mos, Responsible for sales of life insurance products at a public branch of ICICI Bank\.

System Operations Specialist at IBM India, May 2012 \- Sep 2017 · 5 yrs 5 mos, Bengaluru Area, India, Server support analysis

System Analyst at IBM India Ltd\., May 2012 \- Sep 2017 · 5 yrs 5 mos, Provided high\-end remote technical support within a 24/7 command centre, serving a vast IT infrastructure for clients like Carphone Warehouse \(UK\)\. Monitored servers globally using tools like ITM 6\.1 and BMC Patrol, proactively addressing issues to prevent productivity loss\. Managed incident management, acting as the primary point of escalation and leading communication bridges to ensure prompt issue resolution within specified SLAs\. Documented daily server management processes and utilized problem and change management tools like Remedy and Maximo\. Achievement: Recognized for immediate resolution of a faulty server, significantly reducing downtime\.

## Education

Bca, Computer Science, Dr\. Cv raman university

diploma, Automobile/Automotive Mechanics Technology/Technician, bangalore university

[View the original profile](https://tal.club/meet/mahesh-shenoy-pete)

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