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mahesh shenoy pete

Technical specialist

Bengaluru

7+ years of work experience

BETSOL
Oct 20211 yr 7 mosApr 2023

Bangalore Urban, Karnataka, India

Handle escalations (Betsol escalations) , comply with severity 1 and 2 policies , ITIL policies , incident management , Non IT VMware escalations, Non IT Thin scale , Non IT Amazon workspace, Non IT Azure application support.
ICICI Prudential Life Insurance Company Limited
Nov 20177 mosMay 2018

Bengaluru Area, India

ICICI Prudential Life Insurance and Mutual Funds
Nov 20177 mosMay 2018

Responsible for sales of life insurance products at a public branch of ICICI Bank.
IBM India
May 20125 yrs 5 mosSep 2017

Bengaluru Area, India

Server support analysis
IBM India Ltd.
May 20125 yrs 5 mosSep 2017

Provided high-end remote technical support within a 24/7 command centre, serving a vast IT infrastructure for clients like Carphone Warehouse (UK). Monitored servers globally using tools like ITM 6.1 and BMC Patrol, proactively addressing issues to prevent productivity loss. Managed incident management, acting as the primary point of escalation and leading communication bridges to ensure prompt issue resolution within specified SLAs. Documented daily server management processes and utilized problem and change management tools like Remedy and Maximo. Achievement: Recognized for immediate resolution of a faulty server, significantly reducing downtime.

Education

Bca, Computer Science

Dr. Cv raman university

20123 yrs2015
bangalore university

diploma, Automobile/Automotive Mechanics Technology/Technician

bangalore university

20073 yrs2010

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mahesh shenoy pete on Tal

Headline

Technical specialist

About

Experienced Operations Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Incident Management, Service Delivery, Technical Support, Service-Level Agreements (SLA), and IT Service Management.

Location

Bengaluru

Work experience

Technical Support Engineer at BETSOL, Oct 2021 - Apr 2023 · 1 yr 7 mos, Bangalore Urban, Karnataka, India, Handle escalations (Betsol escalations) , comply with severity 1 and 2 policies , ITIL policies , incident management , Non IT VMware escalations, Non IT Thin scale , Non IT Amazon workspace, Non IT Azure application support.

Client Relationship Manager at ICICI Prudential Life Insurance Company Limited, Nov 2017 - May 2018 · 7 mos, Bengaluru Area, India

Associate Relationship Manager at ICICI Prudential Life Insurance and Mutual Funds, Nov 2017 - May 2018 · 7 mos, Responsible for sales of life insurance products at a public branch of ICICI Bank.

System Operations Specialist at IBM India, May 2012 - Sep 2017 · 5 yrs 5 mos, Bengaluru Area, India, Server support analysis

System Analyst at IBM India Ltd., May 2012 - Sep 2017 · 5 yrs 5 mos, Provided high-end remote technical support within a 24/7 command centre, serving a vast IT infrastructure for clients like Carphone Warehouse (UK). Monitored servers globally using tools like ITM 6.1 and BMC Patrol, proactively addressing issues to prevent productivity loss. Managed incident management, acting as the primary point of escalation and leading communication bridges to ensure prompt issue resolution within specified SLAs. Documented daily server management processes and utilized problem and change management tools like Remedy and Maximo. Achievement: Recognized for immediate resolution of a faulty server, significantly reducing downtime.

Education

Bca, Computer Science, Dr. Cv raman university

diploma, Automobile/Automotive Mechanics Technology/Technician, bangalore university

mahesh shenoy pete - Technical Support Engineer in Bengaluru | Tal