Mahek Begum profile photo 1 on Tal

Mahek Begum

Attended Osmania University, Hyderabad

Hyderabad

2+ years of work experience

HCL Tech
Nov 20241 yr 7 mosPresent

Managed customer queries and complaints through email support only, delivering accurate and prompt resolutions in line with company policies, drafting professional customer-friendly responses, meeting SLA and quality standards, coordinating with internal teams, and consistently achieving high accuracy and customer satisfaction scores.

Education

Osmania University, Hyderabad

Bachelor of Commerce - BCom, Accounting

Osmania University, Hyderabad

20184 yrs2022
Crescent English High School - Dubai

High School Diploma

Crescent English High School - Dubai

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Headline

Attended Osmania University, Hyderabad

Location

Hyderabad

Work experience

Customer Service Representative at HCL Tech, Nov 2024 - Present · 1 yr 7 mos, Managed customer queries and complaints through email support only, delivering accurate and prompt resolutions in line with company policies, drafting professional customer-friendly responses, meeting SLA and quality standards, coordinating with internal teams, and consistently achieving high accuracy and customer satisfaction scores.

Education

Bachelor of Commerce - BCom, Accounting, Osmania University, Hyderabad

High School Diploma, Crescent English High School - Dubai

Mahek Begum - Customer Service Representative in Hyderabad | Tal