Headline

Product Support Specialist @BiteSpeed

About

Hi, I’m Mahek — currently working in Implementation & Customer Success at BiteSpeed, where I help support onboarding, implementation workflows, and customer experience within a fast-paced SaaS environment. My work involves understanding client requirements, assisting with product implementation, improving user adoption, and ensuring a smooth customer journey from onboarding to engagement. With experience across customer-facing operations, GTM strategy, recruitment, and cybersecurity, I bring a combination of communication, analytical thinking, and problem-solving skills to startup environments. Previously, I’ve: • Contributed to recruitment and talent sourcing initiatives • Worked on GTM and outbound growth strategies • Gained hands-on exposure to cybersecurity projects and vulnerability assessment I’m particularly interested in: • SaaS & Customer Success • Product Implementation • Startup Operations & Growth • Client Experience & Relationship Management • Tech-driven problem solving Currently learning how high-growth startups scale customer onboarding, implementation, and long-term customer engagement.

Location

Bengaluru

AI stack

claude code

claude

codex

deepseek

lovable

openai

Work experience

Product Support Specialist at BiteSpeed, Jul 2026 - Present · 3 mos, • Assisted merchants in resolving product-related queries and technical issues across BiteSpeed’s SaaS platform, ensuring a seamless customer experience. • Provided timely troubleshooting and support through multiple communication channels, maintaining high customer satisfaction and response quality. • Collaborated with Product, Engineering, and Customer Success teams to escalate bugs, communicate feature requests, and drive faster issue resolution. • Guided customers through onboarding, product adoption, and best practices to help them maximize the value of the platform. • Analyzed customer feedback and support trends to identify recurring challenges and contribute to continuous product improvements.

Customer Success Associate at BiteSpeed, May 2026 - Jun 2026 · 2 mos, • Assisting with SaaS implementation workflows and customer onboarding processes • Collaborating with internal teams to ensure smooth issue resolution and customer experience • Helping improve customer engagement, onboarding efficiency, and operational workflows • Building hands-on experience in client communication, implementation support, and SaaS operations

Talent Acquisition Intern at BiteSpeed, Apr 2026 - May 2026 · 2 mos, • Sourcing and identifying high-quality candidates for multiple roles using LinkedIn and other platforms • Screening resumes and conducting initial candidate evaluations • Coordinating with hiring managers to understand role requirements and improve hiring efficiency • Managing candidate pipelines and ensuring smooth communication throughout the hiring process • Contributing to employer branding and improving candidate experience

GTM Growth Executive Intern at AntBox, Jan 2026 - Feb 2026 · 2 mos, Bhubaneswar, Odisha, India, Contributed to GTM strategy and outbound sales efforts by defining ICPs, mapping buyer personas, and segmenting accounts. Executed lead research, email sequencing, and LinkedIn outreach to generate qualified sales conversations and support pipeline growth.

Cybersecurity Intern at 1Stop.ai, May 2025 - Sep 2025 · 5 mos, India, Working on real-world cybersecurity projects focused on vulnerability assessment, penetration testing, and network defense strategies. • Exploring the integration of Artificial Intelligence in identifying and mitigating security threats. • Gaining hands-on experience with tools such as Wireshark, Burp Suite, and various Linux-based security frameworks. • Collaborating with professionals and researchers from IIT Guwahati to study and apply advanced threat detection techniques. • Participating in simulations, red-team/blue-team exercises, and security audits to develop practical, job-ready skills.

Education

Bachelor of Technology - BTech, Information Technology, Kalinga Institute of Industrial Technology, Bhubaneswar

12th, English Language and Literature/Letters, Dr. A.N.K. D.A.V public school