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Mahek Samani

Customer Success Executive | Interview Operations & Client Coordination | Recruitment Operations

Ahmedabad

3+ years of work experience

COGBEE
Sep 202510 mosPresent

Ahmedabad, Gujarat, India

• Act as a Single Point of Contact (SPOC) for clients and interviewers, managing coordination, queries, and interview operations • Schedule and manage Round 1 interviews on behalf of clients, ensuring alignment between candidate, screener, and client availability • Handle daily interview planning, screener allocation, skill mapping, and interview volume tracking • Coordinate with clients on requirements, interview slots, and process updates to ensure smooth execution • Monitor interviews in real time to ensure process compliance and operational accuracy • Conduct post-interview Quality Checks (QC) to identify discrepancies, cheating, or process gaps • Maintain interview data, schedules, and reports using Excel, Google Sheets, and internal portals • Support client satisfaction by resolving issues quickly and maintaining clear communication
IntelTek, Inc
Jan 20241 yr 8 mosAug 2025

IntelTek, Inc
Oct 20234 mosJan 2024

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Headline

Customer Success Executive | Interview Operations & Client Coordination | Recruitment Operations

About

Customer Success professional with 1.5+ years of experience in Interview Operations, Client Coordination, and Recruitment Support. SPOC for clients and interviewers, managing interview scheduling, screener availability, and end-to-end interview execution, process monitoring, and stakeholder coordination to ensure smooth operations and client satisfaction.

Location

Ahmedabad

Work experience

Customer Success Executive at COGBEE, Sep 2025 - Present · 10 mos, Ahmedabad, Gujarat, India, • Act as a Single Point of Contact (SPOC) for clients and interviewers, managing coordination, queries, and interview operations • Schedule and manage Round 1 interviews on behalf of clients, ensuring alignment between candidate, screener, and client availability • Handle daily interview planning, screener allocation, skill mapping, and interview volume tracking • Coordinate with clients on requirements, interview slots, and process updates to ensure smooth execution • Monitor interviews in real time to ensure process compliance and operational accuracy • Conduct post-interview Quality Checks (QC) to identify discrepancies, cheating, or process gaps • Maintain interview data, schedules, and reports using Excel, Google Sheets, and internal portals • Support client satisfaction by resolving issues quickly and maintaining clear communication

Information Technology Recruiter at IntelTek, Inc, Jan 2024 - Aug 2025 · 1 yr 8 mos

Information Technology Recruiter at IntelTek, Inc, Oct 2023 - Jan 2024 · 4 mos

Mahek Samani - Customer Success Executive in Ahmedabad | Tal