Mahavir Parmar profile photo 1 on Tal

Mahavir Parmar

Operations Executive | Process Management | Stakeholder Communication | Customer Support & Escalation Management | Team Leadership | Logistics & Supply Chain Aspirant

Mumbai

4+ years of work experience

Incrementum Healthcare LLC
Sep 202510 mosPresent

Thane, Maharashtra, India

Managed end-to-end operations for three key processes: Myemshop (HDFC Bank) Shopstacc E-commerce/Gift cards / Tripstacc Travel (IDFC Bank) Shopwise (Amex India) Gift Cards Led a team of 25+ members, including 3 Team Leaders and 1 MIS Executive, ensuring smooth daily operations and performance tracking Handled multi-channel customer support across: Inbound & outbound calls Emails and webforms Social media escalations Acted as a primary escalation point for critical cases, including: Bank-level escalations PNO (Principal Nodal Officer) cases RBI-related complaints Ensured high-quality customer experience by resolving complex issues within defined SLAs and maintaining compliance with banking standards Coordinated with internal stakeholders and banking partners to improve processes, reduce escalations, and enhance service delivery Monitored team performance through MIS reports and implemented process improvements to increase efficiency and productivity Recognized for strong client handling and stakeholder management, with direct interaction with senior leadership Played a key role in driving operational improvements and maintaining service quality benchmarks
Incrementum Healthcare LLC
Sep 202510 mosJun 2026

• Managed end-to-end operations for Myemshop (HDFC Bank), Shopstacc / Tripstacc Travel (IDFC Bank), and Shopwise (Amex India). • Led a team of 25+ members including Team Leaders and MIS Executive. • Handled inbound/outbound calls, emails, webforms, and social media escalations. • Managed RBI complaints, PNO cases, and bank-level escalations. • Improved operational efficiency and SLA compliance.
Dec 20249 mosAug 2025

Thane, Maharashtra, India

work as RM in sales we pitch packages to the customer by giving demo in stock trading
Altruist Technologies Pvt. Ltd.
Dec 20222 yrs 1 moDec 2024

• Managed teams of up to 45 employees for MGL process. • Handled KPI management, quality monitoring, shrinkage, and SLA tracking. • Managed client communication and social media escalations. • Developed SMEs and improved team performance.
Altruist Technologies Pvt. Ltd.
Nov 20222 yrs 2 mosDec 2024

Ghansoli

Worked for MGL process operations. Promoted as Assistant Team Leader within 1 year due to strong performance. Managed a team of 25 employees initially and later 45 employees as Team Leader. Managed daily operational KPIs: Attendance APR Quality Score Shrinkage Attrition SLA management Handled social media escalations and client communication. Conducted team coaching and performance improvement sessions. Developed SMEs under leadership for process continuity. Achievements: Improved team performance and SLA achievement consistently. Successfully handled high-volume operational management. Developed future leaders and SMEs within the team.
Choice Connex Proprietor Singha Singh Roy & Associates Private Limited
Feb 202210 mosNov 2022

Started career as a fresher in contact center operations. Handled inbound and outbound calls for MGL process. Managed customer queries related to: Billing Marketing Aftersales support Supported domestic, commercial, and industrial customers. Performed calling and non-calling operational tasks.
Choice Connex
Feb 202210 mosNov 2022

• Handled inbound/outbound customer support for MGL process. • Managed billing, marketing, and aftersales queries. • Supported domestic, commercial, and industrial customers.

Education

Mumbai University Mumbai

Bachelor of Commerce - BCom, Accounting

Mumbai University Mumbai

20181 yr2019

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Headline

Operations Executive | Process Management | Stakeholder Communication | Customer Support & Escalation Management | Team Leadership | Logistics & Supply Chain Aspirant

Location

Mumbai

Work experience

Sr.Team leader at Incrementum Healthcare LLC, Sep 2025 - Present · 10 mos, Thane, Maharashtra, India, Managed end-to-end operations for three key processes: Myemshop (HDFC Bank) Shopstacc E-commerce/Gift cards / Tripstacc Travel (IDFC Bank) Shopwise (Amex India) Gift Cards Led a team of 25+ members, including 3 Team Leaders and 1 MIS Executive, ensuring smooth daily operations and performance tracking Handled multi-channel customer support across: Inbound & outbound calls Emails and webforms Social media escalations Acted as a primary escalation point for critical cases, including: Bank-level escalations PNO (Principal Nodal Officer) cases RBI-related complaints Ensured high-quality customer experience by resolving complex issues within defined SLAs and maintaining compliance with banking standards Coordinated with internal stakeholders and banking partners to improve processes, reduce escalations, and enhance service delivery Monitored team performance through MIS reports and implemented process improvements to increase efficiency and productivity Recognized for strong client handling and stakeholder management, with direct interaction with senior leadership Played a key role in driving operational improvements and maintaining service quality benchmarks

Sr. Team Lead / Operations Team Leader / Process Manager at Incrementum Healthcare LLC, Sep 2025 - Jun 2026 · 10 mos, • Managed end-to-end operations for Myemshop (HDFC Bank), Shopstacc / Tripstacc Travel (IDFC Bank), and Shopwise (Amex India). • Led a team of 25+ members including Team Leaders and MIS Executive. • Handled inbound/outbound calls, emails, webforms, and social media escalations. • Managed RBI complaints, PNO cases, and bank-level escalations. • Improved operational efficiency and SLA compliance.

Relationship Manager at StockwiseIQ, Dec 2024 - Aug 2025 · 9 mos, Thane, Maharashtra, India, work as RM in sales we pitch packages to the customer by giving demo in stock trading

Team Lead at Altruist Technologies Pvt. Ltd., Dec 2022 - Dec 2024 · 2 yrs 1 mo, • Managed teams of up to 45 employees for MGL process. • Handled KPI management, quality monitoring, shrinkage, and SLA tracking. • Managed client communication and social media escalations. • Developed SMEs and improved team performance.

Team leader CRM at Altruist Technologies Pvt. Ltd., Nov 2022 - Dec 2024 · 2 yrs 2 mos, Ghansoli, Worked for MGL process operations. Promoted as Assistant Team Leader within 1 year due to strong performance. Managed a team of 25 employees initially and later 45 employees as Team Leader. Managed daily operational KPIs: Attendance APR Quality Score Shrinkage Attrition SLA management Handled social media escalations and client communication. Conducted team coaching and performance improvement sessions. Developed SMEs under leadership for process continuity. Achievements: Improved team performance and SLA achievement consistently. Successfully handled high-volume operational management. Developed future leaders and SMEs within the team.

Customer Service Representative at Choice Connex Proprietor Singha Singh Roy & Associates Private Limited, Feb 2022 - Nov 2022 · 10 mos, Started career as a fresher in contact center operations. Handled inbound and outbound calls for MGL process. Managed customer queries related to: Billing Marketing Aftersales support Supported domestic, commercial, and industrial customers. Performed calling and non-calling operational tasks.

Customer Support Executive at Choice Connex, Feb 2022 - Nov 2022 · 10 mos, • Handled inbound/outbound customer support for MGL process. • Managed billing, marketing, and aftersales queries. • Supported domestic, commercial, and industrial customers.

Education

Bachelor of Commerce - BCom, Accounting, Mumbai University Mumbai