Headline

Program Manager at Eureka Forbes | Amazon EU | KPMG India | IIM Alumna 2020-22

About

Results-oriented Program Manager driving ₹500+ Cr revenue at Eureka Forbes through strategic planning, analytics, and customer experience excellence. Previously worked in vendor management and led IDQ program at Amazon EU for 500+ members, consistently recognized for bias for action and delivering results. Passionate about leveraging data to solve complex problems and building scalable systems that create measurable business impact in fast-paced e-commerce environments.

Location

Bengaluru

AI stack

claude

Work experience

Program Manager - Growth & CX at Eureka Forbes Ltd, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru, Drove +16% YoY gross revenue and +22% YoY sellout in FY’26, led by NPD launches, pricing optimization, and platform-level strategic planning across EWP, Conventional VCs, and Robotics on E-Com and Q-Com platforms. Owned end-to-end e-commerce sales planning, driving team accountability and execution of daily action plans Built robust analytical frameworks and daily tracking systems to optimize pricing, visibility, and performance; ensured SKU reinstatement within <48 hours while coordinating with quality and service teams to minimize business disruption. Enhanced customer experience and service metrics, achieving 90%+ same-day installations, 50% virtual demo adoption, and 4+ star ratings through vendor partnerships, SOP creation, and cross-functional coordination. Digitized 100% of the offline portfolio across online channels, delivering gold-standard content (6+ PDPs, premium A+ content, 80% video coverage) to maximize conversion and expand market reach.

Vendor Consultant at Amazon, Apr 2022 - Jul 2024 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Managed vendor relationships , including communication and issue resolution, for 5+ vendors of Amazon EU to ensure high levels of satisfaction and retention Owned, monitored, and maintained KPIs by preparing, analyzing, and sharing reports for key metrics and presented status via business reviews (WBR/MBR/QBR) , and helped to improve YoY profitability (topline, bottom-line). Deep-dived on vendor problems of selection/assortment, availability/procurement, developed action plans to improve customer experience (CX) resulting in 20% increased GVs with reduced C-returns Prioritized quality assurance to ensure that issues such as catalog defects or compliance related suppressions were resolved within SLA and led to improved vendor experience (VX) resulting in in average vendor satisfaction score of 4.8 out of 5 Supported Team Lead in conducting reviews with Category Ambassadors and acting as SME for the team as well as mentoring new joinees in the team. Provided guidance and prepared simplified user manuals for vendors on best practices for utilizing Amazon systems, leading to reduced confusion and increased adoption of said systems, and reduce internal team dependency by 1.3x Achieved 127% productivity and collaborated with teams (operational, financial, Amazon Ads, returns) to ensure vendors achieved their proposed strategic objectives with 23.5% more-time savings for onshore counterparts Received 5+ Accolades (Recognition Tool) and vendor commendations for Bias for Action, Deliver Results, and Customer Obsession

Trainee at KPMG India, Apr 2021 - May 2021 · 2 mos, Mumbai, Maharashtra, India, Collaborated on business valuations for over 5 clients, utilizing multiple valuation approaches to assess company worth. Contributed to the screening of comparable companies and transactions, and assisted in plotting financial projections to support valuation analyses. Research and Standards Analysis: Conducted extensive research on financial standards, culminating in a comprehensive presentation titled "Interpretation of IAS 36, IND-AS 36, and ASC 350," providing valuable insights into the application of these standards in business valuations. Training Material Development: Developed training materials designed for onboarding new team members, ensuring a smooth integration process and knowledge transfer within the team. Created a standardized query set for future internal audit reviews, enhancing efficiency and consistency in quality control processes.

Content Marketing Intern at The Brand Hopper, Oct 2020 - Dec 2020 · 3 mos, India, Content Creation: Authored and published five well-received articles on branding and brand stories for The Brand Hopper. These articles can be found on the platform's author page. (https://thebrandhopper.com/author/mahak-kothari/) Conducted in-depth research to gather information about various brands from different industries worldwide, ensuring the accuracy and relevance of the content. Demonstrated strong writing skills by crafting engaging and informative articles that catered to a diverse audience interested in branding and brand-related content. Collaborated effectively with fellow interns and team members from IIM Rohtak to plan, coordinate, and execute content creation and publishing activities.

Education

Master of Business Administration - MBA, Indian Institute of Management Rohtak

Bachelor of Technology - BTech, Chemical Engineering, Nirma University