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Madhuri N V

Technical Program Manager | CSM® | Data, AI & Platform Programs | Program Strategy & Execution | Cross-Functional Leadership | KPI-Driven Delivery

Greater Bengaluru Area

11+ years of work experience

Nomiso
Dec 20241 yr 6 mosMay 2026

At Nomiso, I got the opportunity of working with our client - Circles.Life, a cloud-native SaaS telco platform serving 22M+ customers across Singapore, Indonesia, Pakistan, AT&T Mexico. At Circles, I Led end-to-end delivery of NOVA — a production AI analytics chatbot enabling a 30-person CVM operations team to query onboarding KPIs. Drove responsible AI delivery across multiple LLM programs — including identifying PII leakage risk in an LLM retrieval layer in the NPS Chatbot with no-launch decision when the fix couldn't be resourced within timeline. Owned delivery governance for 18 BI data extract pipelines serving Telkomsel Indonesia (22M+ customers) — 100% SLA adherence across daily and monthly reporting cycles. Drove SQL optimisation across data engineering, improving Snowflake compute efficiency to support 30% more users while also tracking timely delivery of Looker dashboards and rMetabase eports across AT&T, ONIC, Singapore, and Telkomsel markets. Supported governance for migration of 19M customers from legacy Tsel platform to Circles cloud platform — milestone tracking, cross-team dependency management, and risk escalation to leadership. Maintained >90% Commitment vs Delivery (CVD) across three concurrent cross-functional teams spanning AI/ML, Data Engineering, and BI workstreams.
Oracle Cerner Healthcare Solutions India Pvt Ltd
Mar 20195 y 8 moNov 2024

Bengaluru

Led cross-functional teams to deliver complex projects on time, managed dependencies and coordinated with the team lead to proactively mitigate risks. Facilitated Agile ceremonies including daily stand-ups, sprint reviews, retrospectives, and aided in Iteration planning, grooming and quarterly capacity planning. Managed dependencies, escalations and risks while monitoring the Sprint report, Burn Down Chart, Burn up chart, Velocity Report and Release timelines. Fostered a collaborative team environment, ensuring team members were comfortable and productive. Collaborated with Product Owner and Engineering Lead to walkthrough the Product Roadmap, prioritizing and creating User stories with thorough understanding of Definition Of Ready and Definition Of Done.
Cerner Healthcare Private Limited
Oct 20186 mosMar 2019

Involved in Automating the manual Testcases using Eggplant scripts. Involved in Manual testing of Applications related to Blood Bank (Laboratory Solution).
Hewlett Packard Enterprise
Sep 20144 yrs 1 moSep 2018

Led quality assurance and testing for IVR application migrations and development across multiple European telecom clients — Orange Slovakia (OSK), O2 UK, Deutsche Telekom (DTag), and Djezzy Algeria — covering manual testing, end-to-end performance testing, integration testing, and production environment validation.

Madhuri’s AI Stack

claude
claude
gemini
gemini
openai
openai

Education

Atria Institute of technology

Bachelor of Engineering, Information Science/Studies

Atria Institute of technology

Sri Vani High School, Basaveshwarnagar

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Headline

Technical Program Manager | CSM® | Data, AI & Platform Programs | Program Strategy & Execution | Cross-Functional Leadership | KPI-Driven Delivery

About

I ship AI programs that clear Infosec and go live on schedule. As a Technical Program Manager and Certified Scrum Master with 11+ years across AI/ML platforms, telecom SaaS, and healthcare — my work sits at the intersection of responsible AI governance, cross-functional delivery, and getting complex programs from concept to production. Recently, I shipped NOVA — an LLM-powered analytics chatbot built on multi-agent event-driven architecture with guardrail frameworks and LLMOps — enabling a 30-person CVM operations team to query live onboarding KPIs daily across global telecom markets, without depending on analysts. It cleared full Infosec review and launched on schedule. I also brought 3 POCs to funded production programs. Across telecom and healthcare, I've led programs at 22M+ customer scale — owning delivery of 18 BI data extract pipelines at 100% SLA adherence, governing brownfield platform migrations, and maintaining 90%+ CVD across three concurrent cross-functional programs. At Oracle Cerner, I spent six years managing EHR platform delivery across USA hospital clients — ICD-10 code conversion, clinical billing, Blood Bank laboratory solutions, and high-priority incident governance — achieving 100% on-time delivery and reducing critical/high CVEs by 38%. What I bring to every program: → The ability to hold business alignment. → Governance structures that create predictability without slowing teams down 📍 Bengaluru, India 🌐 madhuri-workspace.vercel.app

Location

Greater Bengaluru Area

AI stack

claude

gemini

openai

Work experience

Program Manager at Nomiso, Dec 2024 - May 2026 · 1 yr 6 mos, At Nomiso, I got the opportunity of working with our client - Circles.Life, a cloud-native SaaS telco platform serving 22M+ customers across Singapore, Indonesia, Pakistan, AT&T Mexico. At Circles, I Led end-to-end delivery of NOVA — a production AI analytics chatbot enabling a 30-person CVM operations team to query onboarding KPIs. Drove responsible AI delivery across multiple LLM programs — including identifying PII leakage risk in an LLM retrieval layer in the NPS Chatbot with no-launch decision when the fix couldn't be resourced within timeline. Owned delivery governance for 18 BI data extract pipelines serving Telkomsel Indonesia (22M+ customers) — 100% SLA adherence across daily and monthly reporting cycles. Drove SQL optimisation across data engineering, improving Snowflake compute efficiency to support 30% more users while also tracking timely delivery of Looker dashboards and rMetabase eports across AT&T, ONIC, Singapore, and Telkomsel markets. Supported governance for migration of 19M customers from legacy Tsel platform to Circles cloud platform — milestone tracking, cross-team dependency management, and risk escalation to leadership. Maintained >90% Commitment vs Delivery (CVD) across three concurrent cross-functional teams spanning AI/ML, Data Engineering, and BI workstreams.

Technical Program Manager/ Scrum Master II at Oracle Cerner Healthcare Solutions India Pvt Ltd, Mar 2019 - Nov 2024 · 5 y 8 mo, Bengaluru, Led cross-functional teams to deliver complex projects on time, managed dependencies and coordinated with the team lead to proactively mitigate risks. Facilitated Agile ceremonies including daily stand-ups, sprint reviews, retrospectives, and aided in Iteration planning, grooming and quarterly capacity planning. Managed dependencies, escalations and risks while monitoring the Sprint report, Burn Down Chart, Burn up chart, Velocity Report and Release timelines. Fostered a collaborative team environment, ensuring team members were comfortable and productive. Collaborated with Product Owner and Engineering Lead to walkthrough the Product Roadmap, prioritizing and creating User stories with thorough understanding of Definition Of Ready and Definition Of Done.

Test Automation Engineer at Cerner Healthcare Private Limited, Oct 2018 - Mar 2019 · 6 mos, Involved in Automating the manual Testcases using Eggplant scripts. Involved in Manual testing of Applications related to Blood Bank (Laboratory Solution).

Software Engineer at Hewlett Packard Enterprise, Sep 2014 - Sep 2018 · 4 yrs 1 mo, Led quality assurance and testing for IVR application migrations and development across multiple European telecom clients — Orange Slovakia (OSK), O2 UK, Deutsche Telekom (DTag), and Djezzy Algeria — covering manual testing, end-to-end performance testing, integration testing, and production environment validation.

Education

Bachelor of Engineering, Information Science/Studies, Atria Institute of technology

Sri Vani High School, Basaveshwarnagar

Public links

madhuri-workspace.vercel.app: https://madhuri-workspace.vercel.app/