Madhur Wasekar
Business Analyst | System Implementer | Requirement Gathering | UAT Testing | Telecom Domain | SQL & Jira
Pune
7+ years of work experience
Aug 20215 yrsPresent
Pune, Maharashtra, India
Business Analyst with 6+ years of experience across system implementation, technical support, and quality analysis. Skilled in requirement gathering, production changes, UAT testing, process validation, and cross-functional coordination. Hands-on experience with telecom products, pricing configurations, offer creation, and usage testing. Strong analytical skills with working knowledge of SQL, Excel, Jira, MEC, Putty, and Jenkins.
Jul 20201 yr 2 mosAug 2021
Pune, Maharashtra, India
Performed detailed validation of invoices, ensuring accuracy and compliance with process rules.
Conducted root-cause analysis for invoice discrepancies and documented corrections.
Partnered with business teams to implement process improvements and reduce errors.
Managed documentation and prepared process reports for management review.
Jan 20191 yr 4 mosApr 2020
Pune, Maharashtra, India
Handled technical issues, logged tickets, and performed initial triage for system incidents.
Provided timely resolutions and escalated critical issues based on impact and priority.
Created knowledge-based documentation to support recurring issue resolution.
Coordinated with L2 teams and communicated updates to end users.
Education
Bachelor of Engineering - BE, Electrical and Electronics Engineering
rtmnu
20125 yrs2017
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