Madhuparna Mondal profile photo 1 on Tal

Madhuparna Mondal

Business Analyst | Omnichannel & E-Commerce | Immediate Joiner

Mumbai

6+ years of work experience

ETP Group
Jun 20242 yrs 1 moPresent

Gathered and documented business requirements from multiple stakeholder groups across product, operations, and engineering teams, translating workflows into functional specifications, user stories, process documentation, and integration requirements for omnichannel retail solutions. Conducted business process analysis and gap identification across platform modules, supporting workflow optimization, automation enhancements, and reducing order processing time by ~25% through ERP workflow redesign. Led the Ordazzle Packaging Material Module enhancement — authored BRD, use cases, and 10-15 test cases; delivered a smart dropdown auto-fill solution that eliminated manual data entry, reduced packaging errors by ~30%, improving courier billing accuracy and improving courier billing accuracy. Coordinated cross-functional UAT cycles with 5-6 teams, ensuring on-time delivery within Agile sprint cycles and reducing post-release defects are reduced. Performed SQL-based ad-hoc analysis to support business initiatives, identifying process gaps that led to measurable improvements as in warehouse throughput and order SLA compliance.
ETP Group
Aug 202511 mosPresent

Mumbai, Maharashtra, India

ETP International
Jun 20242 yrs 1 moPresent

ETP International is a leading retail technology company specialising in omnichannel POS and e-commerce solutions across Asia-Pacific. Partnered with supply chain and operations stakeholders to gather requirements and optimize inventory, procurement, and fulfilment processes, enabling improved stock accuracy, streamlined order execution, and better SLA adherence across the supply chain network. Conducted business process analysis and gap identification across platform modules, supporting workflow optimization, automation enhancements, and reducing order processing time by ~25% through ERP workflow redesign. Led the Ordazzle Packaging Material Module enhancement — authored BRD, use cases, and 10-15 test cases; delivered a smart dropdown auto-fill solution that eliminated manual data entry, reduced packaging errors by ~30%, improving courier billing accuracy and improving courier billing accuracy. Coordinated cross-functional UAT cycles with 5-6 teams, ensuring on-time delivery within Agile sprint cycles and reducing post-release defects are reduced. Performed SQL-based ad-hoc analysis to support business initiatives, identifying process gaps that led to measurable improvements in warehouse throughput and order SLA compliance.
Tech Mahindra
Oct 20239 mosJun 2024

On-site

Responsible for maintaining the stability and performance of the Radio Access Network, ensuring optimal network connectivity and service delivery. Ensured seamless device-to-network connectivity by managing and optimizing Radio Access Network (RAN) operations, positively impacting user experience. Performed root cause analysis of network incidents and service requests, ensuring accurate issue escalation and timely resolution by directing issues to appropriate technical teams. Prioritized and managed workload effectively, considering ticket complexity, urgency, and available resources to meet and exceed Service Level Agreements (SLAs).
Anchanto
Oct 20203 yrs 1 moOct 2023

Pune Division, Maharashtra, India

As a Product Analyst, excelled at providing timely and effective technical support to customers, contributing to high levels of customer satisfaction and operational excellence. Delivered exceptional technical support, resolving incidents efficiently and consistently meeting SLAs to achieve high customer satisfaction ratings. Collaborated with L3 support teams to resolve complex technical challenges through effective teamwork and timely solutions. Managed multi-channel client communications, providing clear resolution updates while maintaining a customer-centric approach throughout the support lifecycle. Demonstrated ServiceNow proficiency for incident management, including ticket logging, tracking, and resolution to streamline operations. Proactively monitored system alerts to identify and mitigate issues early, minimizing downtime and ensuring service stability. Analyzed SLA reports within PMO frameworks to identify improvement areas, implementing process enhancements that optimized support efficiency and project delivery.

Education

Symbiosis Institute of Computer Studies and Research

Master of Business Administration - MBA, IT

Symbiosis Institute of Computer Studies and Research

20192 yrs2021
Xavier Institute of Engineering

Bachelor of Engineering, Electronic and telecommunication

Xavier Institute of Engineering

20144 yrs2018

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Headline

Business Analyst | Omnichannel & E-Commerce | Immediate Joiner

About

Currently serving as Team Lead and Business Analyst at ETP Group, contributing to retail and e-commerce solutions with expertise in team facilitation, agile testing, and user interface design. The role involves leveraging collaborative skills to enhance operational processes and streamline project execution. Holds an MBA in IT from Symbiosis Institute of Computer Studies and Research and a Bachelor of Engineering in Electronics and Telecommunication from Xavier Institute of Engineering. Previous experience includes roles at Tech Mahindra and Anchanto, focusing on network optimization and customer-centric technical support. Certified in Supply Chain Specialization, Python, and SQL, with a commitment to cross-functional collaboration and operational excellence.

Location

Mumbai

Work experience

Business Analyst at ETP Group, Jun 2024 - Present · 2 yrs 1 mo, Gathered and documented business requirements from multiple stakeholder groups across product, operations, and engineering teams, translating workflows into functional specifications, user stories, process documentation, and integration requirements for omnichannel retail solutions. Conducted business process analysis and gap identification across platform modules, supporting workflow optimization, automation enhancements, and reducing order processing time by ~25% through ERP workflow redesign. Led the Ordazzle Packaging Material Module enhancement — authored BRD, use cases, and 10-15 test cases; delivered a smart dropdown auto-fill solution that eliminated manual data entry, reduced packaging errors by ~30%, improving courier billing accuracy and improving courier billing accuracy. Coordinated cross-functional UAT cycles with 5-6 teams, ensuring on-time delivery within Agile sprint cycles and reducing post-release defects are reduced. Performed SQL-based ad-hoc analysis to support business initiatives, identifying process gaps that led to measurable improvements as in warehouse throughput and order SLA compliance.

Team Lead at ETP Group, Aug 2025 - Present · 11 mos, Mumbai, Maharashtra, India

Business Analyst at ETP International, Jun 2024 - Present · 2 yrs 1 mo, ETP International is a leading retail technology company specialising in omnichannel POS and e-commerce solutions across Asia-Pacific. Partnered with supply chain and operations stakeholders to gather requirements and optimize inventory, procurement, and fulfilment processes, enabling improved stock accuracy, streamlined order execution, and better SLA adherence across the supply chain network. Conducted business process analysis and gap identification across platform modules, supporting workflow optimization, automation enhancements, and reducing order processing time by ~25% through ERP workflow redesign. Led the Ordazzle Packaging Material Module enhancement — authored BRD, use cases, and 10-15 test cases; delivered a smart dropdown auto-fill solution that eliminated manual data entry, reduced packaging errors by ~30%, improving courier billing accuracy and improving courier billing accuracy. Coordinated cross-functional UAT cycles with 5-6 teams, ensuring on-time delivery within Agile sprint cycles and reducing post-release defects are reduced. Performed SQL-based ad-hoc analysis to support business initiatives, identifying process gaps that led to measurable improvements in warehouse throughput and order SLA compliance.

Radio Frequency Engineer at Tech Mahindra, Oct 2023 - Jun 2024 · 9 mos, On-site, Responsible for maintaining the stability and performance of the Radio Access Network, ensuring optimal network connectivity and service delivery. Ensured seamless device-to-network connectivity by managing and optimizing Radio Access Network (RAN) operations, positively impacting user experience. Performed root cause analysis of network incidents and service requests, ensuring accurate issue escalation and timely resolution by directing issues to appropriate technical teams. Prioritized and managed workload effectively, considering ticket complexity, urgency, and available resources to meet and exceed Service Level Agreements (SLAs).

Product Analyst at Anchanto, Oct 2020 - Oct 2023 · 3 yrs 1 mo, Pune Division, Maharashtra, India, As a Product Analyst, excelled at providing timely and effective technical support to customers, contributing to high levels of customer satisfaction and operational excellence. Delivered exceptional technical support, resolving incidents efficiently and consistently meeting SLAs to achieve high customer satisfaction ratings. Collaborated with L3 support teams to resolve complex technical challenges through effective teamwork and timely solutions. Managed multi-channel client communications, providing clear resolution updates while maintaining a customer-centric approach throughout the support lifecycle. Demonstrated ServiceNow proficiency for incident management, including ticket logging, tracking, and resolution to streamline operations. Proactively monitored system alerts to identify and mitigate issues early, minimizing downtime and ensuring service stability. Analyzed SLA reports within PMO frameworks to identify improvement areas, implementing process enhancements that optimized support efficiency and project delivery.

Education

Master of Business Administration - MBA, IT, Symbiosis Institute of Computer Studies and Research

Bachelor of Engineering, Electronic and telecommunication, Xavier Institute of Engineering