Headline

Change Manager at Nexify Health - Apollo Health Axis | ITSM | ITIL v4 | Change Enablement | CAB | Change Governance | Change Risk Assessment | 7+ Years Experience | Open to Global Opportunities | Remote | Hybrid | Onsite

About

With 7+ years of professional experience, I specialize in ServiceNow Change Management, supporting enterprise ITSM operations across healthcare, banking, and infrastructure domains. My career has evolved from customer support and infrastructure operations to enterprise Change Management, enabling me to bring strong operational knowledge, stakeholder collaboration, and business-focused service delivery. Currently, I support CommonSpirit Health (USA) through Nexify Health Private Limited – Apollo HealthAxis, managing enterprise Change Management processes using ServiceNow. Previously, I supported Wells Fargo through HCLTech and worked with Hewlett Packard Enterprise (HPE) through Primus Global Technologies, gaining experience in large-scale enterprise environments. Core Expertise • ServiceNow Change Management • IT Service Management (ITSM) • ITIL v4 • Change Governance • Change Enablement • Change Advisory Board (CAB) • Change Risk Assessment • Production Support • Release Coordination • Stakeholder Management • Process Improvement • Agile • Jira • Confluence What I Deliver ✔ Manage Standard, Normal, and Emergency Changes within ServiceNow. ✔ Coordinate CAB meetings and facilitate change approvals. ✔ Perform change risk and impact assessments before production implementation. ✔ Collaborate with global application, infrastructure, network, database, security, and business teams. ✔ Ensure ITIL-aligned governance, compliance, and successful production deployments. ✔ Drive stakeholder communication and support continuous process improvement. I am known for analytical thinking, attention to detail, ownership, adaptability, and delivering reliable IT services in fast-paced enterprise environments. I enjoy collaborating with global teams and continuously expanding my expertise within the ServiceNow ecosystem. 🌍 Open to opportunities across India and globally, including the USA, Canada, Germany, Netherlands, UK, Ireland, UAE, Australia, New Zealand, Singapore, with flexibility for Remote, Hybrid, and Onsite roles. Core Skills: ServiceNow • Change Management • ITSM • ITIL v4 • CAB

Location

Chennai

AI stack

claude

gemini

Work experience

Change Manager at CommonSpirit Health, Apr 2025 - Present · 1 yr 8 mos, India

Senior Technical Lead at HCLTech, Oct 2024 - Apr 2025 · 7 mos, India, Supported enterprise Change Management operations for Wells Fargo, ensuring ITIL-aligned governance and the successful execution of business-critical production changes within the ServiceNow platform. Collaborated with global cross-functional teams to deliver secure, compliant, and seamless production deployments while maintaining operational stability. Managed end-to-end Standard, Normal, and Emergency Changes using ServiceNow, ensuring compliance with enterprise Change Management processes and ITIL best practices. Coordinated Change Advisory Board (CAB) meetings, facilitated change approvals, and collaborated with stakeholders to ensure timely implementation of business-critical changes. Performed change risk and impact assessments, validated implementation and rollback plans, and supported successful production deployments with minimal business disruption. Partnered with application, infrastructure, database, network, cloud, security, release, and business teams to coordinate production changes across enterprise environments. Monitored change implementations, ensured governance compliance, resolved change-related issues, and contributed to continuous process improvement and operational excellence. Environment: ServiceNow • ITSM • ITIL v4 • Change Management • CAB • Change Governance • Change Risk Assessment • Production Support • Release Coordination • Agile • Jira

SLS Management Coordinator - ServiceNow Change Management Support at Hewlett Packard Enterprise, Apr 2022 - Apr 2024 · 2 yrs 1 mo, Chennai, Tamil Nadu, India, Supported Hewlett Packard Enterprise (HPE) infrastructure operations by coordinating server-related activities, managing operational work items, and collaborating with cross-functional teams to support planned infrastructure changes, production support, and enterprise service operations. Coordinated server configuration activities and supported infrastructure operations, ensuring timely execution of planned updates and operational tasks across enterprise environments. Supported ServiceNow-based request and operational task tracking by logging, monitoring, and updating infrastructure work items while maintaining process compliance. Assisted in coordinating planned infrastructure changes, implementation readiness, and communication between technical teams to support successful server-related activities. Collaborated with engineering, infrastructure, operations, and support teams to align operational activities with business priorities while minimizing service disruptions. Utilized Jira to monitor work progress, track task status, and support timely completion of infrastructure-related activities. Maintained operational documentation, status updates, and process compliance using ServiceNow, OCA, and SAP Fiori. Supported implementation readiness activities, dependency validation, production support, and post-implementation follow-up to maintain service continuity. Partnered with internal stakeholders to ensure effective communication, operational visibility, and successful execution of infrastructure activities. Contributed to process improvements, operational efficiency, and high-quality service delivery within a global enterprise environment. Environment: ServiceNow • HPE Servers • Jira • SAP Fiori • OCA • Infrastructure Operations • Process Coordination • Production Support

ServiceNow Coordinator at Allsec Technologies Limited, Sep 2019 - Feb 2022 · 2 yrs 6 mos, Chennai, Provided technical support for Samsung products while supporting service request handling, incident resolution, and ServiceNow Change Management coordination activities in a fast-paced, SLA-driven environment. Developed strong experience in ticket management, process documentation, stakeholder communication, and operational support, creating a solid foundation for enterprise ITSM and Change Management operations. Delivered technical support and issue resolution through multiple support channels, ensuring timely and effective customer assistance. Logged, tracked, and maintained customer interactions using MUSE and SAP while ensuring accurate documentation and timely case resolution. Utilized Remote Management Service tools to diagnose, troubleshoot, and resolve customer-reported technical issues. Supported ServiceNow Change Management and service coordination by assisting with scheduled updates, implementation readiness, and maintaining records of customer-impacting changes. Collaborated with internal support teams to coordinate planned maintenance activities, escalate complex issues, and ensure timely resolution. Maintained compliance with SLA commitments, quality standards, and established operational procedures. Prepared detailed documentation of customer interactions, issue resolutions, change updates, and service activities to support operational efficiency. Identified recurring issues and contributed to continuous process improvement by sharing feedback with internal teams. Worked effectively with cross-functional teams while managing multiple priorities in a high-volume customer support environment. Environment: MUSE • SAP • Remote Management Tools • ServiceNow Change Management • Technical Support • Incident Logging • SLA Management • Process Documentation • Stakeholder Communication

Education

Bachelors in commerce, B.com, Arni University