Headline

Supporting users with Active Directory and network troubleshooting.

About

Desktop Support Engineer | L1/L2 IT Support Supporting 150+ users at Neo Growth Credit Pvt. Ltd. Expertise: Microsoft 365, Active Directory, device imaging, network troubleshooting (TCP/IP, DNS, VPN), endpoint security (Sophos, MDM), user onboarding. Passionate about IT infrastructure and growing into Systems Administration. Open to connecting with IT professionals!

Location

Bangalore Urban

Work experience

Desktop Support Engineer (Bloom system pvt Ltd) at NeoGrowth Credit Pvt. Ltd., Dec 2025 - Present · 11 mos, Greater Bengaluru Area, • Built and configured laptops/desktops including OS installation and software setup • Managed system imaging, patching, backup, and restore activities • Provided Windows/macOS, Office 365, and Active Directory user support • Offered L1 & L2 technical support for day to day user issues • Handled Outlook configuration, archiving, and license management • Configured user profiles and resolved profile related issues • Troubleshot LAN, Wi Fi, and DNS connectivity problems • Performed password resets for end users • Maintained and managed Active Directory user accounts • Handled IT tickets and generated daily/weekly IT reports

Education

Bachelor of Science - BS, Computer science and electronics, Nrupathunga university

12th grade, Science (PCME), Government PU college Yelahanka