---
title: "Madhavi Dharwadkar - Customer Relationship Management Specialist in Greater Bengaluru Area | Tal"
description: "Meet Madhavi Dharwadkar, Customer Support Analyst | CRM & SLA Management | Voice & Non-Voice Process | MIS Reporting | Excel & Customer Operations. based in Greater Bengaluru Area."
image: "https://tal.club/meet/madhavi-dharwadkar-1/share-image"
---

# Madhavi Dharwadkar on Tal

## Headline

Customer Support Analyst \| CRM & SLA Management \| Voice & Non\-Voice Process \| MIS Reporting \| Excel & Customer Operations\.

## Location

Greater Bengaluru Area

## Work experience

Customer Relationship Management Specialist at Moreton Bay Advisory, May 2024 \- Jan 2026 · 1 yr 9 mos, India, Delivered product and technical support through multi\-channel communication\. Processed billing queries, returns, exchanges, and order\-tracking requests efficiently\. Managed customer complaints with professional communication and timely follow\-ups\. Maintained MIS reports and updated CRM systems for operational visibility\. Ensured complete ticket closure within committed turnaround timelines\.

Customer Support Specialist at Fidelity Investments, Mar 2023 \- Oct 2023 · 8 mos, India, Managed 80–100 daily customer interactions across phone, email, and live chat support\. Achieved 95% query resolution within SLA timelines while maintaining customer satisfaction\. Resolved billing, transaction, and account\-related concerns with high accuracy\. Maintained CRM records with 99% data accuracy for reporting and service tracking\. Coordinated with escalation and backend teams to reduce repeat customer contacts\. Supported process improvements that enhanced response time and operational efficiency\.

## Education

Bachelor of Commerce \- BCom, Accounting and Finance, Karnataka University, Dharwad

[View the original profile](https://tal.club/meet/madhavi-dharwadkar-1)

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